Seth Karol
Seth Karol at City Volkswagen of Evanston

Seth Karol

Service Advisor

City Volkswagen of Evanston

1033 Chicago Ave
Evanston, IL 60202

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rated
10 Reviews

Dealership Experience

4 yrs, 3 mos

Industry Experience

9 yrs, 2 mos

Languages Spoken

English English

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rated

10 Reviews

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10 Reviews of Seth Karol

July 14, 2026

Dealership Rating
Employee Rating

For me it is truly impressive that an owner such as Anthony would step in to take charge and work out a deal that led to me purchasing a vehicle. Will definitely recommend to friends and family and wil More

by lklamerus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Dolan

Jul 14, 2026

City Volkswagen of Evanston responded

It’s fantastic to hear you had such a smooth purchase experience and that Bill and Seth handled your Taos maintenance with care and efficiency. We appreciate your recommendation and look forward to serving you for any future Volkswagen needs. Thanks again for your continued support! Sam Lotta General Manager slotta@cityautogroup.com

March 27, 2026

Dealership Rating
Employee Rating

Randy Petcov was great. Made the whole process easy for us and he got us through pretty quickly. Seth from the Service Department was also easy to work with. More

by Jess Jose
Recommend Dealer
Yes

Other Employees Tagged: Randy Petcov

Mar 27, 2026

City Volkswagen of Evanston responded

We’re delighted that Randy streamlined your purchase and Seth made the service process so smooth. Congratulations on your new Volkswagen Tiguan. Thank you for the 5-star review. Sam Lotta General Manager slotta@cityautogroup.com

June 17, 2025

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Employee Rating

I have had 6 VWs over the past 30 years. I had a problem with a chronic issue and was a couple days out of warranty. The service manager Bill went to bat for me and was able to convince corp More

by derekgaspar
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Narcis Agic, Jason Goodnight, Bill Dolan , Oscar Donis

Jun 18, 2025

City Volkswagen of Evanston responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Evanston. Sam Lotta General Manager slotta@cityautogroup.com

October 17, 2024

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Excellent service in selecting a new car. Narcis Agic was on top of everything. No pressure and very relaxed atmosphere. More

by trosenwein
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Narcis Agic, Bill Dolan , Oscar Donis

Oct 17, 2024

City Volkswagen of Evanston responded

We are so glad that Narcis had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Sam Lotta General Manager slotta@cityautogroup.com

February 28, 2024

Dealership Rating
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Been buying from Narcis close to 30 years now. Wouldn’t trust anyone else with any car purchase. Highly recommend his knowledge and professionalism. More

by Dbig316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Narcis Agic, Jason Goodnight, Bill Dolan , Jaime Ayala, JENNIFER STEWART

August 02, 2023

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Great stock, friendly and knowledgeable staff on service , sales and parts departments. Have bought 4 cars with them and always been good experiences. More

by isaacrcohen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Gomez, Jason Goodnight , Marcus Carnes, Oscar Donis, Nathan Harris, Alex Paszkowski

March 26, 2023

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I had a great experience with great customer service. Everyone was very helpful and made the process very easy. More

by CYOUKHANNA1997
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Garcia, Marek Debski, Eddie Ganoza, Fidel Alcaide, Jason Goodnight, Bill Dolan , Jaime Ayala, Melissa De La Rosa, Oscar Donis

Mar 28, 2023

City Volkswagen of Evanston responded

Thank you so much for the 5-star rating and thoughtful review! We are very proud to provide customers like you with the great experience you deserve. We hope you will give us another opportunity to serve you in the future.

March 26, 2023

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Always greeted by friendly and knowledgeable staff. Gets all your car issues sorted out promptly. More

by Jay
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Oscar Donis

Mar 28, 2023

City Volkswagen of Evanston responded

Hi Jay, thanks for allowing us to offer you the prompt and knowledgeable service you deserve. We sincerely appreciate your five-star rating and thoughtful review. Thank you for your support. We look forward to serving you again!

March 24, 2023

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Employee Rating

When I pulled in for both my appointments, someone was there to greet me both times right away. Also the warranty work that was needed I felt comfortable leaving knowing the issue was fixed, unlike the pr More

by charles.h.orth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa De La Rosa

Mar 26, 2023

City Volkswagen of Evanston responded

Thank you so much for the 5-star rating and thoughtful review, Charles. Customer satisfaction is one of our goals, and we are very happy to hear you had a great service experience. Thanks for choosing City Volkswagen of Evanston!

February 18, 2023

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Employee Rating

Very informative and knowledgeable staff. Very efficient and kept me informed throughout the entire process. More

by ChicagoVince
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Narcis Agic , Alex Paszkowski

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