Juan Gonzalez

Clay Cooley Nissan responded

Hello Esie1982, Thank you for your positive feedback! We're glad to hear you experienced fast service and appreciated our updates throughout the oil change process. Providing efficient and transparent service is our priority, and we're pleased it met your expectations. We look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Pammw.72, Thank you for your kind words about the young man who assisted you. We're glad he provided excellent service and that you felt well taken care of. We also appreciate you updating the star rating, as it was accidentally given as 1 star instead of 5. We look forward to helping you and others find the perfect vehicle, and we appreciate your referrals to friends and family. Your satisfaction is our priority, and we’re happy to have earned your trust. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Carlyn.1903, We apologize for the frustration you've experienced during the process. We understand that dealing with multiple contacts and repeated information can be challenging. We also regret any delays with the bank's funding process. Your feedback is important, and we will work to improve our communication and efficiency to make future interactions smoother. Thank you for sharing your experience. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Alayahjoseph86, Thank you for your positive feedback. We're glad Von and Chris could assist you smoothly through the process. We appreciate your kind words and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Coo ley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Frank.farias23, Thank you for your kind words. We're glad our knowledgeable associates could assist you and help you find your new ride. We appreciate your trust and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Tarik0, We sincerely apologize for the delays and inconvenience you experienced. It’s unacceptable that your vehicle wasn’t inspected properly upon arrival and that you had to repeatedly adjust timelines. We understand how frustrating the process, especially with multiple document signings, must have been. Your feedback about our service departments is taken seriously, and we will work to improve communication and efficiency moving forward. Thank you for bringing these issues to our attention; we value your feedback and hope to better serve you in the future. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Maurovalle3, Thank you for your positive feedback. We're glad Leo could quickly identify the issue with your bird's eye camera and handle the repair efficiently. We strive to provide prompt and knowledgeable service to get you back on the road as soon as possible. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comese eclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello 1melissapierce, Thank you for your kind words. We're glad to hear that our team was able to assist you throughout the process and help you find a wonderful car. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyal ty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Michaelwalker2480, Thank you for sharing your fantastic experience with us! We’re thrilled to hear that you found a real working car at our lot. It's always our goal to provide a great selection and knowledgeable service to help customers like you. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-20000

Clay Cooley Nissan responded

Hello Fmguzan, Thank you for your feedback. We apologize for the experience you had during your recent visit, especially regarding the inspection and service quality. It's concerning to hear about the damage you found and the issues with fluid levels after your oil change. We strive for high standards and clearly fell short in this instance. Your comments will be shared with our management team to ensure improvements are made in our inspection processes and service department. We appreciate your input and hope to regain your trust in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000