Juan Gonzalez

Clay Cooley Nissan responded

Hello Tarik0, We sincerely apologize for the delays and inconvenience you experienced. It’s unacceptable that your vehicle wasn’t inspected properly upon arrival and that you had to repeatedly adjust timelines. We understand how frustrating the process, especially with multiple document signings, must have been. Your feedback about our service departments is taken seriously, and we will work to improve communication and efficiency moving forward. Thank you for bringing these issues to our attention; we value your feedback and hope to better serve you in the future. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Maurovalle3, Thank you for your positive feedback. We're glad Leo could quickly identify the issue with your bird's eye camera and handle the repair efficiently. We strive to provide prompt and knowledgeable service to get you back on the road as soon as possible. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comese eclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello 1melissapierce, Thank you for your kind words. We're glad to hear that our team was able to assist you throughout the process and help you find a wonderful car. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyal ty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Michaelwalker2480, Thank you for sharing your fantastic experience with us! We’re thrilled to hear that you found a real working car at our lot. It's always our goal to provide a great selection and knowledgeable service to help customers like you. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-20000

Clay Cooley Nissan responded

Hello Fmguzan, Thank you for your feedback. We apologize for the experience you had during your recent visit, especially regarding the inspection and service quality. It's concerning to hear about the damage you found and the issues with fluid levels after your oil change. We strive for high standards and clearly fell short in this instance. Your comments will be shared with our management team to ensure improvements are made in our inspection processes and service department. We appreciate your input and hope to regain your trust in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Tkara.edwards96, Thank you for your kind words! We’re thrilled to hear that you love our customer service and appreciate Michael Perez's assistance with your car servicing needs. Your recommendation means a lot to us, and we’re committed to providing excellent service to all our customers. If you need anything else, please don’t hesitate to reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

Clay Cooley Nissan responded

Hello Kimberly, Thank you for your wonderful review! We're thrilled to hear that you found the perfect vehicle among so many choices and that you're happy with your new Kicks. Juan Gonzalez appreciates your kind words and is dedicated to providing excellent assistance to our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new ride! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Donniemcdonald778@yahoo.com, Thank you for your fantastic review! We're thrilled to hear that your buying experience was totally awesome. It's great to know that the process of test driving and purchasing the vehicle was quick and efficient for you. We strive to provide a seamless experience for all our customers, and your feedback reinforces our commitment to excellence. We appreciate your support and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Lawrence, Thank you for sharing your experience! We're thrilled to hear that Juan and Misael made your first car-buying process from home easy and enjoyable. Our team is dedicated to providing a seamless experience for our customers, and it's wonderful to know we met your expectations. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Aug.n, Merci beaucoup pour votre retour positif sur le service que vous avez reçu de Juan et Clay Cooley Nissan. Nous sommes ravis d'apprendre que vous êtes très heureux de votre achat de voiture il y a deux ans. Votre satisfaction est notre priorité, et nous apprécions vos commentaires. N'hésitez pas à revenir nous voir pour toute question ou besoin futur. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000