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Juan Luna
Juan Luna at Chevrolet of Culver City

Juan Luna

Service Advisor

Chevrolet of Culver City

6101 W Slauson Ave
Culver City, CA 90230

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2 Reviews
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2 Reviews

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2 Reviews of Juan Luna

November 17, 2025

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Employee Rating

I had my car in service for almost three weeks for shock replacement and some exhaust issues which they finally diagnosed as no issue. I took my car and it was making worse noise than it had before. Terribl More

by georgerusadze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick Prom , Hunter

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Nov 17, 2025

Chevrolet of Culver City responded

Hi George, I’m very sorry for the delays, lack of updates, and the ongoing issues with your repair. This is not the experience we want for our customers. I will be touching base with your service advisor, Juan Silva, to review your vehicle’s status and make sure you receive a clear update and resolution right away. Please feel free to contact me directly at cdiaz@chevroletofculvercity.com so I can ensure this is handled properly.

Nov 17, 2025

georgerusadze responded

Thank you, i appreciate it. I got an update right after my review and thank you for that. Just for your or Hunter's notice i don't have to pay a penny for engine mount change as i had it in service and my warranty was covering everything as it still was under 100k miles. The fact that they missed huge issue during the inspection and let me drive off with my car half way fixed is not my fault. I'm already loosing my income as i'm unemployed while my car is sitting at the dealership. Really frustrating

July 15, 2025

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Employee Rating

Fred and the team were top-notch. I came in with a trade-in and they gave me a strong offer upfront. Ended up driving off in a brand-new Silverado. Sandra made the paperwork a breeze More

by Prince Sharma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Aguilar, Rhett Olvera, Nevin Baratian, Isaac Acero , Edgar Castellanos, Melanee Morales

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Jul 15, 2025

Chevrolet of Culver City responded

Congratulations on your new Chevrolet Silverado! Thank you for choosing Chevrolet of Culver City and for highlighting the great work of Fred and Sandra.

Jul 15, 2025

Prince Sharma responded

Thank you!