Isaac Acero

BUYER BEWARE — Extremely Disappointing Experience If I could give this dealership negative stars, I would. My wife and I attempted to purchase a 2023 Audi TTS that, as of this review, is still advertised could give this dealership negative stars, I would. My wife and I attempted to purchase a 2023 Audi TTS that, as of this review, is still advertised on the dealership's website. Our experience involved serious concerns regarding disclosure, pricing, communication, and how the dealership handled our cancellation. Undisclosed Lemon Law Buyback After reviewing the vehicle's current online photos, we noticed a yellow “Lemon Law Buyback” sticker next to the VIN plate on the driver's door. That sticker was not present when we put down more than $55,000, and the dealership did not disclose to us that the vehicle was a Lemon Law buyback. That is extremely significant information that should be disclosed before a customer commits tens of thousands of dollars. Pricing Concerns The dealership advertised a cash price of approximately $50,800, but during negotiations we were asked whether we had a deal at $62,000 out the door. Can you say RIP OFF? We also encountered what appeared to be a requirement that the advertised “cash price” was contingent upon trading in a vehicle and accepting the dealership's financing package. We were paying cash for the Audi and had no interest in financing or trading in another vehicle. Customers deserve transparency about the actual price and conditions of a transaction. Five Hours and Multiple Wasted Trips We spent nearly five hours at the dealership negotiating and completing paperwork. We did not take delivery that evening because we were told the Audi needed new tires due to a safety issue. The vehicle had only approximately 10,000 miles, which raised another concern. We were told it would be ready Saturday, August 8. Because we live approximately 1.5 hours away, we repeatedly tried contacting the dealership Saturday morning before driving there. We were repeatedly placed on hold and eventually gave up. About 15 minutes before our scheduled arrival, the salesman finally called and said the vehicle wasn't ready and would instead be ready Tuesday. On Tuesday, we again couldn't reach our salesman. We were told he was “busy making hot deals with customers.” Despite this, we drove through 405 traffic to the dealership, only to discover that the Audi still wasn't ready and apparently wasn't even at the location. Cancelling the Deal We requested to speak with the General Manager and received conflicting information about management's availability. We ultimately waited approximately 1.5 hours before speaking with a manager. We explained that we had not taken delivery, had not received copies of the paperwork we signed, wanted to cancel the transaction, and wanted our money returned. Management eventually agreed to cancel the deal, but even then we experienced additional delays and unnecessary waiting. Bottom Line This experience left us with ZERO confidence in this dealership. The combination of an apparent undisclosed Lemon Law buyback, confusing pricing, questionable conditions surrounding the advertised cash price, poor communication, multiple wasted trips, and difficulty cancelling the transaction was unacceptable. We ultimately walked away, and we believe we made the right decision. My advice: Get everything in writing. Independently verify the vehicle history. Confirm whether the vehicle is a Lemon Law buyback or manufacturer repurchase. Get the complete out-the-door price in writing before leaving a deposit. A dealership should make customers feel confident about spending $50,000+. This dealership did the opposite. Buyer beware!!! More

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We got a 2026 Tahoe And we were happy But when we got home we saw it has a DENT IN THE HOOD We come back next morning and we talk with MR BLAKE and he promised us that they were going to fix it and rem home we saw it has a DENT IN THE HOOD We come back next morning and we talk with MR BLAKE and he promised us that they were going to fix it and removed all the WATER SPOTS because we notice that also in the mornig. We left the dealer around 9:30 pm so that is why we did not see it. Another thing he promised us he will refill the gas tank for the issue for 3 times They call me last saturday july-18 2026 saying the Tahoe it is ready When i went there to pick up the Tahoe still with the DENT ON IT AND THE WATER SPOTS STILL THERE AND I TOLD HIM I WONT TAKE IT LIKE THAT BECAUSE HE PROMISED HE WILL TAKE CARE VERY WELL AND HE DONT CARE ABOUT IT I BEEN SPEAKING WITH 2 MANAGERS AND THEY TOLD WE WILL TAKE CARE THAT NO PROBLEM IT IS BEEN 2 WEEKS AND MY TAHOE IS NOT READY YET A SIMPLE DENT AND WATER SPOT REMOVALS MY PAYMENT ALMOST COMING AND I DONT HAVE THE CAR More

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I had been putting off a major service because I was dreading the bill. Vanesa gave me an itemized estimate before I even dropped off the car and stuck to it exactly. No surprise labor charges, no “we f dreading the bill. Vanesa gave me an itemized estimate before I even dropped off the car and stuck to it exactly. No surprise labor charges, no “we found something else” calls. She gave me realistic timelines and even split the invoice by priority items and can-wait items. I did the essentials first and booked the rest for next month. The transparency and flexibility made it feel like I was working with a trusted advisor — not just a service desk. Vanesa is the reason I’m sticking with this location. More

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I’m based in San Diego but found a great lease special on a Chevy Trax at Culver City Chevy. Ram helped me do everything remotely — from paperwork to ID verification to insurance setup. Once it was finalized a Chevy Trax at Culver City Chevy. Ram helped me do everything remotely — from paperwork to ID verification to insurance setup. Once it was finalized, she scheduled delivery to my home. The driver arrived right on time, went over the basics with me, and even had a gift bag in the back seat. I’ve never leased a car without setting foot in the dealership, but now I don’t think I’ll ever do it any other way. Ram made it effortless. More

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Had a trade-in and was expecting lowball numbers. But Fred and the team were fair and worked with me. Got a solid value and upgraded into a certified Equinox without breaking the bank. But Fred and the team were fair and worked with me. Got a solid value and upgraded into a certified Equinox without breaking the bank. More

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The best part was that everything was transparent. Sandra showed me all the numbers, including interest rate, taxes, and protection plans. I didn’t feel tricked or pushed. That’s rare in car buying. Sandra showed me all the numbers, including interest rate, taxes, and protection plans. I didn’t feel tricked or pushed. That’s rare in car buying. More

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Service department also deserves a shoutout. After I bought my car, Bryan helped schedule my first maintenance and gave me tips on maximizing my EV range. Solid follow-through. After I bought my car, Bryan helped schedule my first maintenance and gave me tips on maximizing my EV range. Solid follow-through. More

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The dealership was clean, well-organized, and had a ton of inventory. Nick showed me three different Trax models and helped me find the right one for my teen daughter. She loves it. of inventory. Nick showed me three different Trax models and helped me find the right one for my teen daughter. She loves it. More

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Stopped in for a quick look and didn’t expect to buy a car that day. Sammy helped me find the exact color I wanted and worked with my budget. No pressure at all. Just good people. car that day. Sammy helped me find the exact color I wanted and worked with my budget. No pressure at all. Just good people. More

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Bought a used Blazer and the car was in perfect condition, just as described. They even detailed it again before delivery. Sandra explained every option clearly, and I left without feeling rushed. condition, just as described. They even detailed it again before delivery. Sandra explained every option clearly, and I left without feeling rushed. More

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