Juan Martinez | Page 3

Buying a car was easy. Unfortunately they sold me accessories that could not be installed and haven't refunded me the money yet. Its been about a month and I'm still waitin Unfortunately they sold me accessories that could not be installed and haven't refunded me the money yet. Its been about a month and I'm still waiting to get my refund. I'm disappointed that I was sold something that couldn't be installed. I'm disappointed that I am fighting to get my money back. They were very quick to charge me for the parts... but are dragging their feet to pay me back. The car is great, the service is lacking. More

by PapaaDragon Verified Customer Verified Customer

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Prompt, professional, courteous, caring, vary knowledgeable in and would definitely recommend Highland Park Genesis to any and everyone knowledgeable in and would definitely recommend Highland Park Genesis to any and everyone More

by FBANKS995 Verified Customer Verified Customer

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Very impressed with their service. Kevin was able to resolve a laundry list of issues while I had access to a newly commissioned GV70 loaner. The repairs were completed in expert fas Kevin was able to resolve a laundry list of issues while I had access to a newly commissioned GV70 loaner. The repairs were completed in expert fashion. More

by autobuyer2013 Verified Customer Verified Customer

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Juan, our sales person, was fantastic. He made the process easy and informative. We bought the exact car we wanted hassle free. Juan took a lots of time with us helping orient us to the c He made the process easy and informative. We bought the exact car we wanted hassle free. Juan took a lots of time with us helping orient us to the car and tech. We are very happy. More

by markflavin0909 Verified Customer Verified Customer

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drove from Tinley Parker to see as advertised 2021 Volvo XC40, exterior color Brite Blue Metallic ( difficult color to find) Juan the sales man pulled the car up and its gray with a black top. I would not XC40, exterior color Brite Blue Metallic ( difficult color to find) Juan the sales man pulled the car up and its gray with a black top. I would not even had driven the hour and half for a gray and black one I sure I could have found that color combo closer to home so FALSE ADVERTISING GOT ME TO THE DEALERSHIP IN THE FIRST PLACE but my wife likes the color and takes it for a test ride she likes I try to negotiate something /anything off the price, but Juan would not budge at all the car was recent arrival and had no photos to verify the color on Emunds but key points were advertised mileage, sunroof etc. the key point that is most important to my wife was CARPLAY Wife is Geographically challenged and I was clear with Juan how important CarPlay was to the deal. I went to Bank to for certified Check to complete the deal upon my return I find Juan in his office with a new client I had to wait for the car to be cleaned and safety checked 2 plus hours and the cleaning left a lot to be desired I had to push employees to put plates on the vehicle and instruct him that yes I want a screw in every available hole to this point No-one had been able to demonstrate that the CarPlay was operational The consensus from all at the dealer was bad USB to lightning cord in my frustration I went to the General Manager and said I'm Leaning towards getting my check back and killing the deal he joined my wife in the Car and attempted to show her how to get the CarPlay running he was unsucessful A bad storm was coming, the dealership was closing and it almost 6 PM and I'm 2 hours from home they gave me 3 days to return the car it was Saturday I had till Monday to return the car but that's not really an option since they charge 10% restock fee ($3000) I figured id go to my Volvo dealer in Orland Park for diagnosis of CarPlay issue previous owner spilled in the console shorted out out the both usb ports Cost to repair $615 The car was advertised to have CarPlay I asked Juan and his GM to pay for the repair. I was told no and that I should read my contract the car was advertised to have CarPlay during the sales process the owner of Highland Park Genesis Mr. Gregory came in the Juans office to shake my hand and tell me how important customer service is at Highland Park Genesis. What Croc of xx The car was advertised to have CarPlay and does not More

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Best dealership ever! I worked with Juan. He was extremely knowledgeable! I would definitely recommend I worked with Juan. He was extremely knowledgeable! I would definitely recommend More

by Grant G Verified Customer Verified Customer

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The improvements made to the service department are exactly what they needed. I had changed dealerships but now I am back. exactly what they needed. I had changed dealerships but now I am back. More

by bvivqua Verified Customer Verified Customer

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I had an amazing product specialist. Juan help me and did amazing job! Thank you Juan help me and did amazing job! Thank you More

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Prompt, polite and timely service. The staff and the waiting room were excellent. This was my first service visit after a new car purchase from the dealership. The staff and the waiting room were excellent. This was my first service visit after a new car purchase from the dealership. More

by mfinley007 Verified Customer Verified Customer

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Contemporary and comfortably designed showroom reflects positively in comparison to some other nearby luxury vehicle dealerships. positively in comparison to some other nearby luxury vehicle dealerships. More

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