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Juan Melendez
449 Reviews
449 Reviews
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449 Reviews of Juan Melendez
Verified Customer
October 16, 2023
Where shall I begin . There’s Lack of knowledge with services, long waiting times after coming in by appointment. Issues after receiving service at your dealership; No cus There’s Lack of knowledge with services, long waiting times after coming in by appointment. Issues after receiving service at your dealership; No customer service and no timely response after calling and leaving messages. When I brought my car in for maintenance service John Hansen “forgot to do oil change” which I specifically had added on that service only to come back to pick up my vehicle and was asked if I would wait because they forgot it was added on at time of drop off. Never had an issue with my car before I brought it in for maintenance. After hearing a whining noise, when accelerating, I brought it in to be looked at. After waiting an hour and 45 minutes and not hearing from any advisor on the status of my vehicle. I approached an advisor to which they checked, and I was then told that I need a new transmission. Service manager, Fernando claims to put in the work only to call back weeks after with no outcome and addressing me by the wrong name. He also stated I’m not a “loyal customer” because I haven’t serviced my car there often and that’s why he couldn’t help me out. This is after spending $1000 on maintenance for my vehicle, only to have to bring it back and be told it needs a new transmission! My car never made noise when accelerating before it was serviced at Westboro Toyota. With a service manager and service advisors on hand as Westboro Toyota has I’m sure services are on the decline. I’ll be sure to pass the word and my views on Westboro Toyota and Toyota brand . More
by SHAWILLA85
Other Employees Tagged: John Hansen, Alfredo Lopes
October 16, 2023
I went for my service appointment and ended up with. a flat tire when I got there and ended up spending more money than anticipated as I had to get a new tire and ended up getting 4 new tires so that the a flat tire when I got there and ended up spending more money than anticipated as I had to get a new tire and ended up getting 4 new tires so that they would all be the same. More
by SUE_A
October 12, 2023
I had an appointment and once I arrived I sat inside the garage for 15 mins before anyone came up to me to check me in. Then I waited an hour and a half before they even looked at my car. I was told a part garage for 15 mins before anyone came up to me to check me in. Then I waited an hour and a half before they even looked at my car. I was told a part would need to be ordered and would be in in 4 days. It’s been over a week and haven’t heard a word More
by GAILYK88
Other Employees Tagged: John Hansen, Alfredo Lopes, Kevin Camara, Jody Gauthier, Juan Rodriguez , Braeden Stamoilis, Marcos Vazquez
October 12, 2023
Rob T my salesperson was amazing to work with and he was main reason I bought my vehicle through you. main reason I bought my vehicle through you. More
by jennifer.schiavoni
Other Employees Tagged: Alfredo Lopes , Robert Terrell
October 10, 2023
Good service hope to get over there for a new car soon or lease a car lease a car More
by cdischel
Other Employees Tagged: Kevin Camara
October 08, 2023
Always satisfied with the service. Juan was easy to deal with. Has a good sense of humor. Juan was easy to deal with. Has a good sense of humor. More
by SPEARPAM07
Other Employees Tagged: Bashkim Bajraktari
October 07, 2023
The service at Toyota Wesboro was doing good job and quickly. I recommend this shop. quickly. I recommend this shop. More
by LNGUYEN0002
Other Employees Tagged: John Hansen, Alfredo Lopes, Kevin Camara, Jody Gauthier, Juan Rodriguez , Braeden Stamoilis, Marcos Vazquez
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