Juan Ochoa

John Ochoa was my salesman. He lied to me when I purchased a vehicle there when I asked for my copy of the paperwork to my new vehicle they didn’t give it to me an they changed He lied to me when I purchased a vehicle there when I asked for my copy of the paperwork to my new vehicle they didn’t give it to me an they changed the price on me on the vehicle without telling me they just had me sign the papers telling me like like everything was as it was, when we spoke in the beginning an I trusted them. I never got no copies to the new vehicle that I purchased so I messaged John right away the next day and I told him was I ever going to get my copies. The guy had told me that I would get them the next day which was the finance manager. They lied. John ignored my calls. I told him look I need to see the paperwork to make sure that all the numbers match up as I was told he said oh they didn’t give you a copy I said no they didn’t. You were there I told you before I left and I told you If I wasn’t going to get the copies. I was gonna bring the vehicle back because I didn’t know that the numbers were right which is the purchase price of the vehicle went so in the APR they never even told me what my APR. all They just said I was approved and I had got finance by a bank, not even telling me which bank I had traded in a BMW. It only had 10,000 miles in brand new condition and they lied about the appraised value to it, and then at the end of the day they sold my vehicle without my knowledge I tried getting a hold of him throughout the weekend. He kept putting me off is just a liar and he’s not to be trusted. I spoke with AJ. His name is Alex and he’s the GM. He told me if I hadn’t wrote a bad review he would’ve been able to help me but what I couldn’t understand was how are you gonna help me if y’all sold my vehicle over the weekend when I was trying to return your vehicle back that I had just purchased the very next day John kept ignoring me I had a bad feeling that y’all had lied to me because y’all never gave me the paperwork and I went to school With John Ochoa, I trusted him and he lied to me with a smile. These people are not to be trusted. This is a very terrible dealership. I would never recommend or ever buy from them myself. My name is Rene Rivera. Take it from me. They fooled me and they tricked me just to make a quick buck . Alex defended them the GM. These people don’t have integrity do Yourself a favor and pick a different dealership it’ll be worth it. Thank you. More

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I appreciated how friendly and attentive they were about getting my preferences down. It was a quick process after my selection. Love my new Jeep! Thanks to: Albert Chavez Sales Manager, Juan Ochoa Interne getting my preferences down. It was a quick process after my selection. Love my new Jeep! Thanks to: Albert Chavez Sales Manager, Juan Ochoa Internet Mgr and Mike Luna sales @ Callallen CJDR. Definitely recommend this dealership with quality service. More

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Great experience friendly staff plenty of refreshments and not time consuming either answered all my questions and not time consuming either answered all my questions More

by M.LUNA361 Verified Customer Verified Customer

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Excellent service and hospitality. Great experience and will be back for my next service. Thank you… Great experience and will be back for my next service. Thank you… More

by Zach306 Verified Customer Verified Customer

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It was an excellent experience from a professional staff. Definitely recommend for a purchase or service need. Definitely recommend for a purchase or service need. More

by SALVADORRIOJAS Verified Customer Verified Customer

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My 3rd vehicle Thanks to Juan, Albert and Brandon for making it a great deal!! 😊 making it a great deal!! 😊 More

by NON Verified Customer Verified Customer

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I went for service yesterday on my vehicle for inspection I was told I could come Saturday call 10 minutes before I left when I actually got there they told me they couldn’t do it but I would have to bring i I was told I could come Saturday call 10 minutes before I left when I actually got there they told me they couldn’t do it but I would have to bring it back during the week and drop it off there’s no communication within the service department and I saw to take my vehicle in and nobody knows why and I still haven’t gotten my text More

by JRASBURY Verified Customer Verified Customer

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The process is very lengthy. Everyone was very helpful though. Looking forward to taking my vehicle in for service. Everyone was very helpful though. Looking forward to taking my vehicle in for service. More

by JAIMERPUENTE Verified Customer Verified Customer

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Great service from the sales people to management. Get the job done, and are helpful in all steps of buying a vehicle!! Get the job done, and are helpful in all steps of buying a vehicle!! More

by HONAKERTANNER Verified Customer Verified Customer

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Poor work force in sales department no one followed on any calls took 5 months to get my plates any calls took 5 months to get my plates More

by JOHN.HERRERA Verified Customer Verified Customer

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