Juan R. Cruz | Page 39

Best customer service ever. Friendly, informative and good deal negotiated. By far both Jorge and the Manager were clear and honest in what they could or could not do. Very impressed - positive experie good deal negotiated. By far both Jorge and the Manager were clear and honest in what they could or could not do. Very impressed - positive experience. More

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Very good and patient with the process, not having a very good credit and receiving the kind of guidance and advises was perfect. thanks Juan Cruz Jr good credit and receiving the kind of guidance and advises was perfect. thanks Juan Cruz Jr More

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Great great service. I walked in without a car and left in a car the same day! Juan takes care of his customers. Great job in a car the same day! Juan takes care of his customers. Great job More

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I had a unique situation walking into Sport Mazda. I had recently been in a total lost situation with my insurance company and only had a week to find a replacement car. I had been the Sport Mazda early in recently been in a total lost situation with my insurance company and only had a week to find a replacement car. I had been the Sport Mazda early in the week and wasn't completely impressed but I had my heart set on a mazda3. As my search continued I was having problems finding the car I had wanted at the price I wanted. Then a friend reccoommened Juan by name. So I tried Sport Mazda for a second time. I told Juan the car I had in mind with the price that would fit in my budget. Although it's a little more than I originally expected to pay it's the perfect car. Juan brought me a 2010 mazda3 S Sport and it's everything I have wanted in a car. He did a great job uncovering needs and provided exceptional service. In fact his product knowledge is what sold me on the S edition of the Mazda3. Thank you Juan. More

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I talked with Samantha Lukens via email for over a week regarding a used Mazda CX9 that I was interested in. She was very responsive. she set me up to meet with Juan Cruz. When I arrived, he had the car re regarding a used Mazda CX9 that I was interested in. She was very responsive. she set me up to meet with Juan Cruz. When I arrived, he had the car ready for a test drive. He was very friendly and helpful - not at all pushy. I felt very comfortable working with him. I am comfortable with the value that they gave me for my trade-in and that they worked to stay within payment limitations for me. The staff was very friendly and many others stopped by just to chat with me or say hello. I love the car that I purchased. Overall, I am pleased with my experience and the service here. More

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Good experience working with Sports Mazda and Mr.Juan Cruz. They worked hard to get me the best price for the vehicle. They are good people to work with. Cruz. They worked hard to get me the best price for the vehicle. They are good people to work with. More

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My wife and I were very pleased with the way we were treated at Sport Mazda. We have bought a number of cars over the years but these folks are great to deal with. I was attracted to the dealership by treated at Sport Mazda. We have bought a number of cars over the years but these folks are great to deal with. I was attracted to the dealership by the lower on-line prices and talked to Juan about setting up a test drive. I drove over 50 miles but the exact red Mazda 6 GT I was looking for was not available on the lot. Juan and the team located one nearby but when it was delivered the next day, it had the right colors but was a full upgraded version by mistake. Instead of playing games, they continued to search for the car I wanted, but called me at home before I drove back over and offered the nicer car at an even better value. Juan and the staff delivered more than they promised. I have already recommended Juan and Sport Mazda to a friend that wants the M6 after riding in mine. More

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I debated between 2 vehicles for a while, liking each of them equally ... until it came to customer service. The customer service at Mazda won me over! They went above and beyond to help me feel comfortable them equally ... until it came to customer service. The customer service at Mazda won me over! They went above and beyond to help me feel comfortable with my purchase (staying late into the night making sure I got the car, options, and price I wanted)! I would definitely refer a friend based on my experience here -- and compared to what I dealt with at various other dealerships while I was searching for the perfect new car! More

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We liked Juan's attention to detail and his friendliness. What I personally liked was how much he (and the dealership) wanted our business. He was willing to talk through the usual negotiations friendliness. What I personally liked was how much he (and the dealership) wanted our business. He was willing to talk through the usual negotiations and tried to be as thorough as possible when answering our questions. My wife was also impressed with him also, for the same reasons. He also knew the car (a 2014 model Mazda 2) inside and out. Also of note: this sale occurred on New Year's Eve, and he ended up staying late because of us. He was always cheerful about this and didn't mind. He literally was the last person out of there. We appreciate that sort of dedication. More

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I started off my visit with Earnest on a Sunday who was nice. Most of the time I was there, from Sunday afternoon through to Monday night I worked with Juan and Rey (who is one of the managers) spent quite nice. Most of the time I was there, from Sunday afternoon through to Monday night I worked with Juan and Rey (who is one of the managers) spent quite a bit of time talking with me as well. They worked with me and met me where I needed to be and I am, 24 hours later, very happy with my decision to buy a car from this dealership. No buyers remorse here! They didn't pressure me which means a lot to me. They were patient and cared about my needs. Thank you to all that took their time with me, and a special thank you to Juan and Rey for the extra time you both took with me! More

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