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249 Reviews of Juan Vasquez
Verified Customer
August 03, 2024
I went in to have my horn looked at. They fixed the problem and got me on my way in the time they said. They fixed the problem and got me on my way in the time they said. More
by nana.schlemmer
Other Employees Tagged: Adrian Chapa, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams
August 01, 2024
Phenomenal Service, but after some research, the cost of the services were so high that I cannot trust this dealership and will never return for anything other than recalls. I was really disappointed when I the services were so high that I cannot trust this dealership and will never return for anything other than recalls. I was really disappointed when I looked on the internet and inquired with other shops/mechanics about how much some of these services should cost. Big Star Hyundai was always at the top of the range or even well above the ranges I was given in a few cases. Every interaction I had with a person was really great. Juan was incredibly helpful and nice, as was everyone else I talked with. I am honestly really disappointed because I could imagine using Big Star Hyundai for all my future services/car purchases, but I, unfortunately, feel like I cannot trust the dealership's pricing. I'll give one specific example. One of the items on my list of suggested services/repairs was to replace the interior cabin air filter and the cost proposed was $75. During my inspection two years ago, the shop I was at threw that in for free, but maximum I've never paid more than about $40. It only takes a minute or two to replace. More
by Buckmtim
July 29, 2024
A lot better then the one in Baytown everyone was very nice everyone from the first person until I talked to billy nice everyone from the first person until I talked to billy More
by atid4916
Other Employees Tagged: Adrian Chapa, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams
July 28, 2024
Francisco was a kind, patient, very helpful advisor, definitely will come back just because of him, also great team in the back room! Got me in and out in less than 1hr. definitely will come back just because of him, also great team in the back room! Got me in and out in less than 1hr. More
by REYBARRAZA409
Other Employees Tagged: Adrian Chapa, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams, Francisco
July 26, 2024
Muchas gracias por el servicio q me otorgaron excelente de antemano gracias espero que en un futuro regresar por su excelente trabajo de antemano gracias espero que en un futuro regresar por su excelente trabajo More
by alexarrambide1616
Other Employees Tagged: Adrian Chapa, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams
July 21, 2024
Customer service was outstanding. Mr. Vasquez was attentive, polite and made sure I understood everything before I came back for the vehice. My car was serviced in a timely manner. Th Mr. Vasquez was attentive, polite and made sure I understood everything before I came back for the vehice. My car was serviced in a timely manner. Thank you. More
by gzaflosol
July 10, 2024
Not particularly happy with service provided. Explained perceived problem, but something else was adjusted. Supposedly, the technician test-drove the car after the service and assessed the issue Explained perceived problem, but something else was adjusted. Supposedly, the technician test-drove the car after the service and assessed the issue was fixed. It wasn't. More
by Pat A in Webster, TX
Other Employees Tagged: zzKaleb zzChadwell
July 02, 2024
The guys at the service department for the most part were great. They understood my frustration and after weeks of waiting for the part they finally decided to think outside the box and call other locations great. They understood my frustration and after weeks of waiting for the part they finally decided to think outside the box and call other locations to find a part for my vehicle. I only wish they had better communication, they didnt inform me my car had hail damage until the day I picked up my vehicle. More
by ALESHIREV
Other Employees Tagged: Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams, Devante was amazing although it was not his department
