Juan was great!
The experience was great as always. I’m sure I’ll be back again!
The experience was great as always. I’m sure I’ll be back again!
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by tracyellenwalpole
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2024 -
Big Star Hyundai responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
Definitely giving luxury!
!! The girl who was taking care of me was very nice and smart you can tell she knows what she is doing! Made me feel very welcomed! I love it here!!!!
!! The girl who was taking care of me was very nice and smart you can tell she knows what she is doing! Made me feel very welcomed! I love it here!!!!
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by chrissyross97
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2024 -
Big Star Hyundai responded
Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!
When I came in, everyone seemed confused and frantic
about who I was supposed to be speaking with. Then after I was seen, I was told that everything would be completed in 2 hours. Long story short I was
about who I was supposed to be speaking with. Then after I was seen, I was told that everything would be completed in 2 hours. Long story short I was waiting for a little more than 3.5 hours. Everytime I went for an update I was never given an answer and never received an apology for how long everything took.
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by juliasommers00
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2024 -
Big Star Hyundai responded
Thank you for your review, we value your feedback. We understand that time is your most valuable asset and we apologize that you feel that your experience did not align with that. Please contact me back directly as I would like to learn a few more details and have the opportunity to restore your trust in us. Kohl Young, Service Director, kohly@bigstarhyundai.com
Juan Vasquez made sure that the part came in and had my
car serviced same day. I appreciate the job completed in a timely fashion. The outcome was wonderful. My car was serviced, part replaced as reques
car serviced same day. I appreciate the job completed in a timely fashion. The outcome was wonderful. My car was serviced, part replaced as requested, and with a courtesy wash and vacuum to boot. Yes, this was a very positive experience. Thank you Big Star Hyundai for retaining employees who care and provide the expertise necessary to run and maintain the fine vehicles you sell. I worked with Sabrina (Amazing!!), Kaleb (Very Good!) and Kohl along with Juan. I have nothing but good things to say about all who helped me. Thank you again!
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by KHORTON329
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kohl Young, zzKaleb zzChadwell, Sabrina
Mar 19, 2024 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Very quick , very clean, drinks, snacks, cool Ac , washed
my car, changed my oil and rotated my tires and ect. Service advisor was very exceptional
my car, changed my oil and rotated my tires and ect. Service advisor was very exceptional
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by maxaridings777
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adrian Chapa,
Steffy Hernandez
, Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzDyiamond zzJones, zzBilly zzWilliams, Yall caught me without my receipt I hope I picked the right service adviser…… need pictures!!!!!!!!!
Mar 14, 2024 -
Big Star Hyundai responded
Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!
I always bring my car here for service.
The service advisors are very helpful and techs are doing a great job!
The service advisors are very helpful and techs are doing a great job!
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by RAMIREZMICHELE903
Verified Customer
Verified Customer
Other Employees Tagged:
zzBilly zzWilliams
Mar 08, 2024 -
Big Star Hyundai responded
Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!
Great staff and clean dealership!
We have recommended it to many family and friends over the years.
We have recommended it to many family and friends over the years.
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by MICHAEL.MORRIS414
Verified Customer
Verified Customer
Other Employees Tagged:
zzBilly zzWilliams
Mar 07, 2024 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
The service department is sure to always make sure you
know what is needed to keep you Hyundai running in top shape. The service department is nice, clean, and quite comfortable.
Currently have 2 Hyunda
know what is needed to keep you Hyundai running in top shape. The service department is nice, clean, and quite comfortable.
Currently have 2 Hyundai vehicles in the "family" and looking at obtaining one more. Brandon has been awesome when it comes to new car shopping. Always willing to help and explain everything. I highly recommend him for any of your purchase needs.
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by LEM29
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brandon Sandoval, zzKaleb zzChadwell
Feb 27, 2024 -
Big Star Hyundai responded
Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!
Loved my salesman Durran but not happy with service dept.
Didn't check my vehicle once repair was done & noticed at home that it wasn't fixed
Didn't check my vehicle once repair was done & noticed at home that it wasn't fixed
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by rnsince01
Verified Customer
Verified Customer
Other Employees Tagged:
Durran
Feb 27, 2024 -
Big Star Hyundai responded
Thank you for taking the time to share your feedback. We're truly sorry to hear about your service experience. We understand how frustrating this must have been, and we sincerely apologize for any inconvenience. I would ask you to reach out to me directly so that we may investigate exacly what happened. Kohl Young, Service Director, kohly@bigstarhyundai.com
The car sales side of things leaves much to be desired.
If I ever decide to purchase a vehicle there it will not be with Trey. The service center is awesome. Madison and Juan took great care of me.
If I ever decide to purchase a vehicle there it will not be with Trey. The service center is awesome. Madison and Juan took great care of me.
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by ROBINSONWILLIAM152
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Madison Hartung
Feb 27, 2024 -
Big Star Hyundai responded
Thank you for your sharing your feedback. Our priorities include providing an frictionless sales experiences for all our customers. I apologize that you feel your experience did not align with that. Please reach out to directly with your best contact information along with some details of your concern. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com