Judy Deems | Page 4

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We truly appreciate you recognizing our team’s commitment to being there for our customers. Providing consistent, dependable service is what we strive for every day. Thank you for trusting DCH Wappingers Falls Toyota — we’re always here whenever you need us!

DCH Wappingers Falls Toyota responded

Thank you for your great feedback! We're so glad to hear check-in was a breeze and that Judy made sure you had everything you needed. We truly appreciate you choosing DCH Wappingers Falls Toyota and look forward to seeing you again next time!

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words and for recommending us to others — that truly means the world to us! We’re thrilled to hear that from purchasing your truck to visiting our service department, our team has consistently worked hard to meet your needs. Providing helpful, supportive service every step of the way is exactly what we strive for. We sincerely appreciate your continued trust in DCH Wappingers Falls Toyota and look forward to assisting you for years to come!

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback! We’re so glad to hear that you found our team nice and helpful. We also appreciate your note about the survey links and understand how they can feel excessive. Your input is valuable, and we’ll certainly keep it in mind as we work to improve the overall experience.

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you found our team professional and courteous. We truly appreciate you taking the time to share your experience.

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear you enjoyed the HGTV in the waiting room. We aim to make your experience as comfortable as possible, and we appreciate you sharing what made it better. Looking forward to seeing you again soon!

DCH Wappingers Falls Toyota responded

Hi Ellen, thank you for the wonderful review! We’re so glad to hear that you’ve had a great experience both purchasing your vehicle and servicing it with us. Our team takes pride in being helpful and welcoming, and your kind words truly mean a lot. We look forward to continuing to assist you whenever you need us!

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! While we’re sorry to hear about the concerns with your truck, we’re so glad Laura took great care of you. Keeping her word and making sure those software glitches were resolved quickly is exactly the level of service we strive for at DCH Wappingers Falls Toyota. We truly appreciate your feedback and your trust in our team!

DCH Wappingers Falls Toyota responded

Thank you, for taking my call and for discussing your concerns with me directly. I truly appreciate the opportunity to review everything together and clarify the additional mileage on your Jeep. As we discussed, the extra mileage was necessary to complete the computer’s drive cycle required for your New York State Inspection. We understand how frustrating this experience felt, and we value you as our customer. Our goal is always to be transparent and ensure repairs are handled properly and in accordance with warranty guidelines. I’m glad we were able to connect and work through your concerns. If there’s anything further I can assist you with, please don’t hesitate to reach out to me directly. We appreciate your business and the opportunity to make things right.

DCH Wappingers Falls Toyota responded

Thank you for the kind review! We’re so glad to hear you had a professional, courteous, and helpful experience. Judy truly is an asset to our team, and we appreciate you taking the time to recognize her outstanding service.