Judy Patureau

We have purchased several Lexus cars since 1999. In the past, we were given a gift. Maybe only a Lexus cap or something. Now, the attitude is all different. It is like we are lucky that we can b In the past, we were given a gift. Maybe only a Lexus cap or something. Now, the attitude is all different. It is like we are lucky that we can buy a car. Pay sticker price and take what is available. Seems like post,pandemic shortages still affect the market. Mark is a great guy and I am lucky to work with him. More

by abyrdtx Verified Customer Verified Customer

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Alex was excellent - dealership has good reputation. . my experience in the finance dept was not great. I did not get the rate I was expecting and I have 820 credit score and hard sale on the warranty . my experience in the finance dept was not great. I did not get the rate I was expecting and I have 820 credit score and hard sale on the warranty packages. I went back and Christian was able to take off the warranty packages for me More

by melindawooten Verified Customer Verified Customer

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Great service from start to finish, if you are in the market for a vehicle give Joey Broussard a call. market for a vehicle give Joey Broussard a call. More

by jamueller82 Verified Customer Verified Customer

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Took forever to get tinting and make ready completed. Also, technology overview was rushed and he stated that he would send us a YOUtube video, but he never did. Also, technology overview was rushed and he stated that he would send us a YOUtube video, but he never did. More

by abyrdtx Verified Customer Verified Customer

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We’ve used Westside Lexus for years! They have excellent customer service and make purchasing a vehicle easy! They have excellent customer service and make purchasing a vehicle easy! More

by TXAngel Verified Customer Verified Customer

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Great service and very knowledgeable sales reps. I would definitely come back for another vehicle. I would definitely come back for another vehicle. More

by kiko.web Verified Customer Verified Customer

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I had an amazing car buying experience—Nellie Gonzalez was efficient, knowledgeable, communicative, and got my car a month early! I truly appreciated her dedication and professionalism throughout the enti was efficient, knowledgeable, communicative, and got my car a month early! I truly appreciated her dedication and professionalism throughout the entire process. Highly recommend! Judy in the finance department made everything smooth and stress-free—she explained everything clearly and was a pleasure to work with. Highly recommend this team! More

by nessa315 Verified Customer Verified Customer

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The dealership is ok. Your salesman Fernando was excellent. The horrible experience we had was with the finance employee by the name of a Judy Patureau. When we walked in Your salesman Fernando was excellent. The horrible experience we had was with the finance employee by the name of a Judy Patureau. When we walked in to her office we weren’t greeted with a Hello, Good morning or Welcome to Westside Lexus. She just got all the paper and gave us pens to start signing. When we communicated to her that we were going to use our Credit Union that we had already been pre approved she immediately showed her frustration. From there on she was very very rude to us. She had to redo the paperwork twice. Once since we were using our credit union and again when the truck title paper had to show my name first and then my husband second. After traveling 4 hours to buy this vehicle and being at the dealership 4 hrs to get the paperwork we were very tired but we never disrespected her despite the fact that she treated us with so much disrespect that we felt very humiliated and unwanted while in her office. After placing all the paperwork in a large white envelope she placed it on the top of her desk and said “there you go”. Never did she say Thank you for your business, we appreciate your business, have a safe trip home NOTHING. We STRONGLY suggest that she attends a refresher course on customer service. Your dealership looks very nice and clean, top of line dealership. All the employees that were on the floor working at the entrance would smile and greet us. We strongly believe Ms Judy and her attitude will only bring negativity vibes to your future customers. More

by tsmiles1322 Verified Customer Verified Customer

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Brooke was very professional and accommodating and made doing business with Westside Lexus a straightforward procedure. doing business with Westside Lexus a straightforward procedure. More

by PSALMONSEN Verified Customer Verified Customer

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Westside provided the best test drive and truly lived up the the Lexus slogan of "Expereince Amazing". I was shown not only what I was interested in, but similar alternatives which I ended up choosing. In the the Lexus slogan of "Expereince Amazing". I was shown not only what I was interested in, but similar alternatives which I ended up choosing. In addition The approach of not being aggressive or dismissive was well recieved. Unfortunately this is where amazing ends. The car arrived weeks ealier than expected, which could have been fine, if this was communicated ealier as promised i.e when en route/on the ship. Due to this lack of communciation the sale fell thru because Fianace could not get themselves together, loosing my application, advising a week later despite having told them when I submitted it, not calling or if they did not leaving any messages. Who does this in 2025? Surely we all know that people are unlikey to pickup numbers they don't know. Anyways, the process of providing rates was a mess and unorganized. Why call me multiple times instead of working out a few scenarios beforehand? Spoke with sales at 3/4pm confirming finalizing the deal the next morning. I was texted an hour later saying Westide would not hold the car over night. Aggravated at the lack of accommodation that they, Westside created, I requested a refund which is yet to be returned three weeks later, and the check option requires I pick it up. This is ludacris and why am I chasing them? All in all the intial visit service was the best across the other dealerships of the same standing in the area. More

by Buyer Verified Customer Verified Customer

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