Julian Chin | Page 7

Julian Chin was an amazing Sales Consultant. Very professional and a hassle free sale with no games or misrepresentations. I found the vehicle I wanted online and with 24 hours he contacted me Very professional and a hassle free sale with no games or misrepresentations. I found the vehicle I wanted online and with 24 hours he contacted me and setup an appointment for a test drive. It was a hassle free sale. I informed him what my budget was and the color I was looking for and he ensured that I got the car I wanted. I strongly recommend anyone looking for a Benz to stop by Mercedes Benz of Silver Spring. More

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Julian was very helpful and a great sales person! He’s also very knowledgeable and he got me a great deal for my car so I strongly recommend him! He’s also very knowledgeable and he got me a great deal for my car so I strongly recommend him! More

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Julian Chin was my sales associate great and very accommodating. Great experience! Use Julian for any car buying needs! accommodating. Great experience! Use Julian for any car buying needs! More

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Julian was very professional, courteous and extremely helpful in the transaction process for purchasing my Certified Pre-Owned E350. He assisted in making sure everything was ready and organized for my helpful in the transaction process for purchasing my Certified Pre-Owned E350. He assisted in making sure everything was ready and organized for my transaction. I flew in from Indiana to purchased the car from Julian. More

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Julian was excellent. The process was quick and so smooth. Highly recommended this dealership and Julian. The process was quick and so smooth. Highly recommended this dealership and Julian. More

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Everything was handled quickly and knowledgeably. This is the dealership I really recommend to my friends and family. This is the dealership I really recommend to my friends and family. More

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Amazing saleperson , great customer service , handle things quickly , awesome communication and was willing to make a deal things quickly , awesome communication and was willing to make a deal More

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I purchased a vehicle on 9/5/24 from this dealership, and within 24 hours I notified my salesperson (Julian) that the rotors were bad. He had me come into the dealership on 9/10/24 to get it checked. I met w within 24 hours I notified my salesperson (Julian) that the rotors were bad. He had me come into the dealership on 9/10/24 to get it checked. I met with Tom Rodkey (Service Manager) and he test drove my vehicle and concluded that the rotors were bad. At that time, Tom introduced me to the Used Car Manager (Carlos Arias). That is when my expectation of Mercedes Benz customer serviced went downhill fast. Carlos proceeded to tell me that the car passed the inspection (which is bias because it is conducted by Mercedes, probably his department) and he refused to fix the rotors. Please note: This is my fourth (4th) Benz, and my worst encounter with one of their employees. One of the reasons that I choose to do business with Mercedes is because their level of customer service is EXCELLENT. No customer that just purchased a vehicle should encounter the RUDENESS that Carlos displayed toward me, He told me to return the car because he was not going to fix it. Everything about his tone and demeanor was DISRESPECTFUL, and I was very disappointed. As a result, I spoke to Dorit Figueroa and she went over her head to the General Manager (Jim Elefantis). Jim explained the issue with fixing the car while understanding my position. It is not what you say but how you say it. Jim provided the level of customer service that I have grown to love about Mercedes. He had my rotors repaired and I was a happy customer. I am so glad Jim turned that disappointing experience around. Thank you Julian, Brad, Tom, Dorit and Jim for making this repeat customer happy. You all renewed my belief in Mercedes Benz and the excellent level of service they provide to their customers. As a side note, I had an employee and customer inform me discreetly that they had to deal with Carlos' bad attitude and they were not surprise by my encounter with him. They told me to stand my ground. More

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Outstanding customer service from Julian from start to finish. He was not expecting me but he was eager to help me. I would like to add that Brad Fisher to my appreciation list. He got me in and out of fi finish. He was not expecting me but he was eager to help me. I would like to add that Brad Fisher to my appreciation list. He got me in and out of finance quickly. More

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Julian chin made my service easy and quick, he was able to work with and accommodate me so that i was able to drive off with my car same day!!! HE IS AWESOME to work with and accommodate me so that i was able to drive off with my car same day!!! HE IS AWESOME More

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