Keith Nichols

I took the day off work on Friday to go look at a 2025 Lexus NX350h the 4k miles on it. We worked with Elaina, who was entirely pleasant. My husband and I had done our research prior to driving 23 miles t Lexus NX350h the 4k miles on it. We worked with Elaina, who was entirely pleasant. My husband and I had done our research prior to driving 23 miles to look at the car and knew what our out the door number would need to be to make the deal work. Immediately we popped the trunk and the trunk wouldn’t close, being they’re not a Lexus dealership, Carlos called someone he knew at one and stated it could be due to the key battery, but it’s still under warranty so we could take it to a Lexus dealership close to us to be fixed. We gave Elaina our numbers and she came back with the most insulting offer- I had 2 offers for my trade in at $20 & $21k they refused to acknowledge since it wasn’t “printed out.” But we told them as long as we could make a deal that would pay off our trade and get the new car to our out the door offer we didn’t care. They offered $18,500 for the trade, and kept their number for the Lexus the same. My husband couldn’t believe they refused to budge on a USED Lexus when brand new ones were going for the same price. When Carlos walked over, he did agree to our trade number, but immediately seemed to have an attitude. As my husband told him he wasn’t there to entertain games, Carlos started raining his voice and my husband raised his. At this point we were insulted, and decided we could just get a new car for the same priced with a working trunk. Keith, the GM, came out following us and we told him what we needed in order to make the deal work. He understood and stated he would crunch some numbers and call us in the morning. We agreed. On the drive home we decided if they could at least get to $53K we would make the deal work, but Elaina called the next morning stating they were only willing to come down $1000 off the original price. I let her know we would pass, but later text her what we were negotiating at the new Lexus dealership. I really hoped to work with her and wanted to give them the chance to earn our business. She requested to see the numbers in writing, so I sent them to her and got a text from Noah Greaney asking us to call him to chat and see if we could figure this out. By this point, the new dealership had agreed to exactly what we wanted on the brand new NX 350h Luxury, so that’s what I drove home. I responded to Noah this morning letting him know what our final numbers were and I hope that whoever does end up doing a deal with them doesn’t endure the disappointment we did from especially Carlos. For him to be in the business he is, I am still very shocked that he behaved the way he did. More

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I would strongly recommend taking your business elsewhere. Unfortunately, my experience dealing with Keith was extremely disappointing and unprofessional. While trying to purchase a $200,000 veh elsewhere. Unfortunately, my experience dealing with Keith was extremely disappointing and unprofessional. While trying to purchase a $200,000 vehicle, I was repeatedly given the runaround, had significant amounts of my time wasted, and ultimately dealt with commitments and statements that were later changed. The lack of clear communication and consistency made what should have been a straightforward transaction unnecessarily frustrating. What was equally disappointing was seeing how this approach affected his own sales staff, creating unnecessary obstacles for them while they were simply trying to complete a sale. Based on my experience, the level of professionalism, communication, and management was far below what I would expect from a dealership handling vehicles at this level. I would recommend saving yourself the time and frustration and doing business elsewhere. More

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Chevist was great! I have brought 3 cars from the Silver Spring dealership and they are outstanding! Shout out to Keith and Mae! I have brought 3 cars from the Silver Spring dealership and they are outstanding! Shout out to Keith and Mae! More

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My experience at Mercedes- Benz of Silver Spring was exceptional! I cannot thank or recommend Edward Moore enough. He is a first class individual that truly cares about your needs and finding the right exceptional! I cannot thank or recommend Edward Moore enough. He is a first class individual that truly cares about your needs and finding the right car for you. He goes above and beyond to ensure my experience was exceptional. The dealership and the people here are first class. More

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Sales, Management and Finance personnel I dealt with were very courteous, efficient and extremely professional, Mr Chevist Mitchell in particular was very helpful in walking us through and providing an in- very courteous, efficient and extremely professional, Mr Chevist Mitchell in particular was very helpful in walking us through and providing an in-depth and thorough demonstration of all the vehicles features of the vehicle not only at the time of sale but also on follow-up calls and visits. His engaging personality and commitment to customer satisfaction made entire buying process a most satisfying experience. More

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I had an outstanding experience working with Chevist Mitchell at Mercedes-Benz of Silver Spring. Buying a car can sometimes feel stressful or rushed, but Chevist made the entire process enjoyable, profe Mitchell at Mercedes-Benz of Silver Spring. Buying a car can sometimes feel stressful or rushed, but Chevist made the entire process enjoyable, professional, and genuinely personal from start to finish. He was knowledgeable, patient, and took the time to answer every question without ever making me feel pressured. What stood out most was how attentive and thoughtful he was throughout the day. He made sure I was comfortable, informed, and excited about my decision, which turned what could have been a long dealership experience into a memorable one. Chevist’s professionalism is matched by his warmth and sense of humor. He clearly cares about his customers and takes pride in providing exceptional service. I left not only with a beautiful new Mercedes-Benz, but also feeling valued and appreciated as a customer. If you’re looking for someone who is knowledgeable, trustworthy, and truly invested in helping you find the right vehicle, I highly recommend Chevist Mitchell. Thank you for making such a special day even better! Also special shout out to Dorit their Director of Sales. She was earnest, warm, deliberate, and thorough. I was grateful for her time, professionalism, and no nonsense approach. She quickly earned my trust. More

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Elio and Tom in service are excellent. Informative, professional, and caring. They are always there eith a smile when I have a concern. Informative, professional, and caring. They are always there eith a smile when I have a concern. More

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I had an amazing experience working with Julian Chin on the purchase of my C300. Julian communication and follow up from beginning to end was outstanding. I would highly recommend purchasing your vehicle the purchase of my C300. Julian communication and follow up from beginning to end was outstanding. I would highly recommend purchasing your vehicle from Mercedes Benz of Silver Spring and working with Julian and their professional team. More

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Wonderful customer service, Cliff our rep stayed extra late to ensure we got the exact car we wanted. We so appreciate him and his team! This is where we will be back to buy our next Mercedes! late to ensure we got the exact car we wanted. We so appreciate him and his team! This is where we will be back to buy our next Mercedes! More

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Edward Moore is a top quality guy. He’s not a pusher and is very patient which is very much appreciated in the sales word. Ed’s honest and professional and above all a man of his word. He’s not a pusher and is very patient which is very much appreciated in the sales word. Ed’s honest and professional and above all a man of his word. We travel over 2 hours to this dealership due the service we receive and how transparent they are in transaction. This is the second time we’ve purchased a vehicle from him and assure you it will not be the last. Thank you for making the car buying process seamless and easy in a purchase a lot of people dread. Definitely recommend this dealership and Ed Moore if you’re in the market for a new vehicle! More

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