Keith Nichols

My experience at Mercedes- Benz of Silver Spring was exceptional! I cannot thank or recommend Edward Moore enough. He is a first class individual that truly cares about your needs and finding the right exceptional! I cannot thank or recommend Edward Moore enough. He is a first class individual that truly cares about your needs and finding the right car for you. He goes above and beyond to ensure my experience was exceptional. The dealership and the people here are first class. More

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Sales, Management and Finance personnel I dealt with were very courteous, efficient and extremely professional, Mr Chevist Mitchell in particular was very helpful in walking us through and providing an in- very courteous, efficient and extremely professional, Mr Chevist Mitchell in particular was very helpful in walking us through and providing an in-depth and thorough demonstration of all the vehicles features of the vehicle not only at the time of sale but also on follow-up calls and visits. His engaging personality and commitment to customer satisfaction made entire buying process a most satisfying experience. More

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I had an outstanding experience working with Chevist Mitchell at Mercedes-Benz of Silver Spring. Buying a car can sometimes feel stressful or rushed, but Chevist made the entire process enjoyable, profe Mitchell at Mercedes-Benz of Silver Spring. Buying a car can sometimes feel stressful or rushed, but Chevist made the entire process enjoyable, professional, and genuinely personal from start to finish. He was knowledgeable, patient, and took the time to answer every question without ever making me feel pressured. What stood out most was how attentive and thoughtful he was throughout the day. He made sure I was comfortable, informed, and excited about my decision, which turned what could have been a long dealership experience into a memorable one. Chevist’s professionalism is matched by his warmth and sense of humor. He clearly cares about his customers and takes pride in providing exceptional service. I left not only with a beautiful new Mercedes-Benz, but also feeling valued and appreciated as a customer. If you’re looking for someone who is knowledgeable, trustworthy, and truly invested in helping you find the right vehicle, I highly recommend Chevist Mitchell. Thank you for making such a special day even better! Also special shout out to Dorit their Director of Sales. She was earnest, warm, deliberate, and thorough. I was grateful for her time, professionalism, and no nonsense approach. She quickly earned my trust. More

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Elio and Tom in service are excellent. Informative, professional, and caring. They are always there eith a smile when I have a concern. Informative, professional, and caring. They are always there eith a smile when I have a concern. More

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I had an amazing experience working with Julian Chin on the purchase of my C300. Julian communication and follow up from beginning to end was outstanding. I would highly recommend purchasing your vehicle the purchase of my C300. Julian communication and follow up from beginning to end was outstanding. I would highly recommend purchasing your vehicle from Mercedes Benz of Silver Spring and working with Julian and their professional team. More

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Wonderful customer service, Cliff our rep stayed extra late to ensure we got the exact car we wanted. We so appreciate him and his team! This is where we will be back to buy our next Mercedes! late to ensure we got the exact car we wanted. We so appreciate him and his team! This is where we will be back to buy our next Mercedes! More

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Edward Moore is a top quality guy. He’s not a pusher and is very patient which is very much appreciated in the sales word. Ed’s honest and professional and above all a man of his word. He’s not a pusher and is very patient which is very much appreciated in the sales word. Ed’s honest and professional and above all a man of his word. We travel over 2 hours to this dealership due the service we receive and how transparent they are in transaction. This is the second time we’ve purchased a vehicle from him and assure you it will not be the last. Thank you for making the car buying process seamless and easy in a purchase a lot of people dread. Definitely recommend this dealership and Ed Moore if you’re in the market for a new vehicle! More

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We had a very wonderful buying experience at Mercedes-Benz of Silver Spring thanks to our sales advisor ***JULIAN CHIN*** From the time we spoke on the phone to the time of picking up our veh Mercedes-Benz of Silver Spring thanks to our sales advisor ***JULIAN CHIN*** From the time we spoke on the phone to the time of picking up our vehicle we had an enjoyable time. It is employees like Julian Chin that make customers coming back. He was very transparent and helpful. He was very patient and worked with us regarding pick up times. Thanks Julian! More

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I had an outstanding experience purchasing my Mercedes AMG C43 at Mercedes-Benz of Silver Spring thanks to Keith Nichols. From the beginning to the end of the process, Keith truly went above and beyond to AMG C43 at Mercedes-Benz of Silver Spring thanks to Keith Nichols. From the beginning to the end of the process, Keith truly went above and beyond to make sure we were completely satisfied with our purchase. Buying a car can sometimes feel overwhelming, but Keith made the entire experience smooth, transparent, and enjoyable. He took the time to answer all our questions, ensured we understood every step of the process, and worked hard to make sure we got exactly what we wanted. What stood out the most was his genuine commitment to customer satisfaction. His professionalism, honesty, and dedication made us feel valued as customers, and it’s clear that he truly cares about providing the best possible experience. Thank you again for making our Mercedes C43 buying experience such a great one! ⭐⭐⭐⭐⭐ More

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I had an excellent experience at Mercedes-Benz of Silver Spring thanks to Service Manager Tom Rodkey. He truly went above and beyond to make sure my concerns were addressed and that my service experience wa Spring thanks to Service Manager Tom Rodkey. He truly went above and beyond to make sure my concerns were addressed and that my service experience was smooth from start to finish. What really stood out to me was how attentive and professional he was—not just with me, but with every customer in the service lounge. While I was waiting, I saw him personally step in to help several customers, answer questions, and make sure everyone felt taken care of. That level of leadership and customer care is rare to see. Tom’s dedication, professionalism, and willingness to help clearly show that he takes pride in his work and genuinely cares about customer satisfaction. Experiences like this are exactly why I continue to service my vehicle at Mercedes-Benz of Silver Spring. A big thank you to Tom for providing truly exceptional customer service. ⭐⭐⭐⭐⭐ More

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