Julian Perez

My mom and her friend came into this dealership today and were absolutely disrespected by this man. Throwing around words like “f*** off” and “mooch” because they decided the price was too much because he wa were absolutely disrespected by this man. Throwing around words like “f*** off” and “mooch” because they decided the price was too much because he was trying to scam them with a car for 28,000 when it was typically in the 20-22,000 range and they decided to move on to a different dealership. They ended up going to the dealership in crystal lake and ended up buying the Jetta within two hours with PROPER service. This level of disrespect should not go unpunished. I couldn’t believe what I heard when my mom explained what happened and had me fuming. The woman who was there was nothing but helpful and sweet and is the only reason I didn’t give the dealership a zero star review, but this “man” only cares about a payday and will treat you like pond xxxx because you don’t buy from him. Not only did he lose a sale from a person who came in planning on buying a Jetta but he costed the dealership a sale as well. I guess “the customer is always right” doesn’t apply here. My mom and her friend didn’t throw around nasty words like this guy, they just said “let’s go” and then told the woman “she should find another place to work” because clearly having people like this man employed is pretty sad. If I was there I don’t know how I would’ve reacted to that disrespect to my mother. Never disrespect your customers like this because it is just ridiculously wrong on so many levels. The fact that you had the AUDACITY to tell a customer to “f*** off” should be instant firing. Disgusting. Now go f*** yourself for saying that to my mom. You big man. More

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Great place to shop for a new vehicle. Professional and helpful staff, highly recommend, would definitely do business again. Professional and helpful staff, highly recommend, would definitely do business again. More

by rporawski Verified Customer Verified Customer

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Mohammed and Rocco works good together as a team. They both helped me throughout the process of me purchasing my first vehicle. I highly recommend visiting them both when you come to this location. They both helped me throughout the process of me purchasing my first vehicle. I highly recommend visiting them both when you come to this location. More

by SYDNEEMOORE22 Verified Customer Verified Customer

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Everyone was good negotiating was good dealership was good. I would recommend this dealership to buy a car. good. I would recommend this dealership to buy a car. More

by Anastasia_cantrell2001 Verified Customer Verified Customer

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Melissa was terrific and very responsive. Davis was also great. Glad I bought from such a terrific team. Davis was also great. Glad I bought from such a terrific team. More

by KIRKE.CUSHING Verified Customer Verified Customer

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I love to take my car to Volkswagen Downtown Chicago. Luis and Julian are always welcoming and the customer service is excellent Luis and Julian are always welcoming and the customer service is excellent More

by Danielamontealegre2 Verified Customer Verified Customer

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Everyone I met with was knowledgeable, kind, and overall pleasant. The main person I worked with made extra effort to meet my needs. pleasant. The main person I worked with made extra effort to meet my needs. More

by MrJohnJohnly Verified Customer Verified Customer

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Horrible not much else to say. Bad dealership. Bad service. And bad car brand now Bad dealership. Bad service. And bad car brand now More

by WNG4 Verified Customer Verified Customer

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Very good and attentive service. Mohammmed and Julian were very good to me! Great at explaining issues and answering questions. Mohammmed and Julian were very good to me! Great at explaining issues and answering questions. More

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VW Factory Recalls must be better organized. 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing half a day dropping the car at the dealership and getting it back. Not to forget making appointments that fit everyone’s schedule. More

by Moritzchitown Verified Customer Verified Customer

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