Julian Perez | Page 6

The entire team was extremely helpful with the purchase of my new vehicle. Avery listened to me and helped me pick just the right vehicle for me. of my new vehicle. Avery listened to me and helped me pick just the right vehicle for me. More

by MERIMOLLI Verified Customer Verified Customer

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BUYER BEWARE! We had done our research and knew which CPO vehicle worked best for needs. We coordinated with the dealership a week in advance and then confirmed We had done our research and knew which CPO vehicle worked best for needs. We coordinated with the dealership a week in advance and then confirmed our precise arrival time 90 minutes before our appointment. When we arrived, the vehicle was not onsite for a test drive and we waited nearly 45 minutes. Our sales rep (Avery G.) was enthusiastic and helpful --- I sensed she was advocating for us. When it came time to negotiate the deal, the manager (Julian P.) stopped by to tell us how much we'd love the vehicle and indicated that we were getting "a great deal". To be honest, it felt a lot like the actions you'd see in a TV show or movie about the worst qualities of a used car salesman. There was something 'slimey' about the interactions with Julian and it was unnecessarily time consuming and frustrating (and reiterated multiple times that we were ready to make a purchase immediately but we simply wanted to feel like both sides were getting a good deal... he seemed most concerned with maximizing his profits without regard for my needs). Worst of all, the dealer did not disclose on the website that there would be a CPO "fee" associated with the purchase price --- so the price listed on the website, which is the reason we came into the dealership, was not really the advertised price. There's no fine print or other mentions about this on the dealer's website, and we were not familiar with this fee after speaking with several other dealerships. These deceptive sales tactics were immediately off-putting and soured the experience. We were able to work through things to reach a decently fair price, but I would encourage anyone who considers purchasing a vehicle from this dealership to be aware of their unscrupulous tactics (with regards to website pricing and in-person negotiations). More

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Good services and atention all personal works there with good actitud always asking if need someting good actitud always asking if need someting More

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I recently visited the Volkswagen dealership of Chicago and had an extremely disappointing encounter with sales manager, Julian. From the moment I interacted with him, his rude and dismissive attitude was and had an extremely disappointing encounter with sales manager, Julian. From the moment I interacted with him, his rude and dismissive attitude was evident. His tone throughout our conversation was unprofessional, condescending, and left me feeling completely disregarded. I had a few important questions regarding a potential purchase, and Julian’s behavior made it clear he had no interest in assisting me. He barely acknowledged my concerns and acted as though my inquiries were an inconvenience to him. His dismissiveness and lack of basic customer service skills are unacceptable for a brand that prides itself on quality. Before coming out to this dealership I told them on the phone I had no ride and was planning on walking out with a car if they honored their promotion. They said if you come right now we will pay for your Uber. I booked a $80 uber and when I was pressured into putting 6,000 down on a 17k car msrp for a lease with a mileage allowance of 10k miles a year. I immediately felt taken advantage of and told them I will not be moving forward and to honor your word and cover my Uber on the way here and call me one on the way back. Julian, sales manager of vw of downtown Chicago’s response was, “I’m not paying for your Uber, why would I do that when you didn’t buy a car from me.” Not only was his customer service and attitude disgusting and unprofessional, he is not a man of his word and made me regret the day I walked into this dealership. I will never recommend anyone to go to this dealership just for them employing an employee like this man and they will never get a dollar from me moving forward. I expect much better from a reputable company like Volkswagen. This experience has left a lasting negative impression, and I sincerely hope this is addressed to prevent future customers from enduring such poor service. I urge management to take immediate action to ensure this kind of behavior is corrected. More

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Overall respectful interaction. However when you come to a dealership, you come for a good deal. Felt as if my budget was not respected! However when you come to a dealership, you come for a good deal. Felt as if my budget was not respected! More

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We had an incredible experience with Avery. She was warm, super personable, and incredibly helpful. Would definitely recommend her to anyone! She was warm, super personable, and incredibly helpful. Would definitely recommend her to anyone! More

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Avery is very nice and easy to talk to. She helped me a lot with the concerns I had and went over the top to provide excellent customer service. If you’re looking for a volkswagen please re She helped me a lot with the concerns I had and went over the top to provide excellent customer service. If you’re looking for a volkswagen please reach out to Avery!! More

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Julian was a great salesman who showed how much he cares about his customers! I leased a 2024 Taos with him and he was very helpful and thoughtful throughout the process. He was a pleasure to work with. about his customers! I leased a 2024 Taos with him and he was very helpful and thoughtful throughout the process. He was a pleasure to work with. More

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Friendly from the moment I walked into the door. I was greeted immediately and asked what brought me in for the day. I was offered water and coffee after being escorted to the area where the cars we I was greeted immediately and asked what brought me in for the day. I was offered water and coffee after being escorted to the area where the cars were that I was interested in. The facility was clean and open. Initially I was looking for the VW ATLAS and Connor quickly asked more questions to find out what I was looking for in a car and redirected me to the Taos and Tiguan. I test drove one of the vehicles and loved it right away. After returning to the dealership, he went over some numbers with me prior to running a credit check. I left with a good feeling that I would be purchasing a car from there within the following week. Connor followed up with me the very next day which I appreciated because it was just the boost I needed to help close the sale. More

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They were great. Even though we came in with a lower-end budget, they still treated us like if we were high-end costumers. They were super family friendly and allowed Even though we came in with a lower-end budget, they still treated us like if we were high-end costumers. They were super family friendly and allowed my 2 year son to play around. They have so many entertaining items for kids which made the process so much easier since I knew my son was having fun as well. They were super nice and made sure everything was within our budget! 10/10 would come again. More

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