Julie Yoo | Page 6

The Service Dept at Audi is bar none! Additionally my regular rep Christian always goes above & beyond to ensure my satisfaction. The team is always there to help, and they regularly keep my best interes regular rep Christian always goes above & beyond to ensure my satisfaction. The team is always there to help, and they regularly keep my best interest in mind. 10/10 Would recommend buying from Audi - Silver Spring More

Print

Julie was not very thorough in her explanation of the services and the price attached. She was not attentive to my question and didn't expand what the service I had done was. You could tell she just didn services and the price attached. She was not attentive to my question and didn't expand what the service I had done was. You could tell she just didn't care about the customer. Need someone more caring that greets customers through the door. I understand the staff is overwhelmed but this is unprofessional. More

Print

Excellent customer and technical service.Courteous staff Excellent customer and technical service. Courteous staff and very convenient to have a loaner. I don’t recall the name of the staff who tidied t Excellent customer and technical service. Courteous staff and very convenient to have a loaner. I don’t recall the name of the staff who tidied the car. He was very pleasant and the car was sparkling like new. Thank you! More

Print

Professional, respectful, and puts the customer first. Christian and Julie both worked with me and were very helpful. Will be coming back for my future service needs. Christian and Julie both worked with me and were very helpful. Will be coming back for my future service needs. More

Print

Quick and easy Easy to contact to schedule a service appt via an email to a service advisor,, quick scheduling (next day), Good service (did exactly what they said t Easy to contact to schedule a service appt via an email to a service advisor,, quick scheduling (next day), Good service (did exactly what they said they would do), quick turn-around (half a day), and very responsive More

Print

A4 Service My A4 need some service. It got a little complicated than was expected. Julie walked me through all of the options. She even reached out to Audi of Am My A4 need some service. It got a little complicated than was expected. Julie walked me through all of the options. She even reached out to Audi of America to see what they could do to help. Overall I was extremely satisfied with all the effort and clear communication. More

Print

It was an absolute pleasure working with Julie throughout my service experience. She was an absolute delight to talk to, so personable and pleasant; made the dreaded service visit much more tolerable! my service experience. She was an absolute delight to talk to, so personable and pleasant; made the dreaded service visit much more tolerable! More

Print

On June 19th, I purchased the Audi Q5 and I’m very pleased thus far with the car. On June 26, I experienced trouble with the vehicle not allowing me to put the car in the Drive mode and displayed a w pleased thus far with the car. On June 26, I experienced trouble with the vehicle not allowing me to put the car in the Drive mode and displayed a warming signal to park vehicle. I had car towed to dealer that evening. The next morning at 8:00 am Dimitra A. , service department, called to let me know the car had been driven and assessed-found no warning. Dimitra reviewed with me what she thought was the issue and explained the car was in the PARK emergency mode. Julie, service department, assisted me by FaceTime to try to resolve the problem. I appreciate both ladies dedicated service. More

Print

Excellent customer service and quick service!! I was in and out without appointment! She answered all my questions and gave me great recommendations! Will be back for sure! Ask for julie yoo and out without appointment! She answered all my questions and gave me great recommendations! Will be back for sure! Ask for julie yoo More

Print

Julie is always very helpful and goes above and beyond to leave a smile on my face. She is a delightful asset to your business. leave a smile on my face. She is a delightful asset to your business. More

Print