"Great customer experience "
When your check engine light comes on, you assume it’s a minor fix. In my case, it turned out to be a major engine issue with coolant leaking into the engine harness. This now entailed a major repair cost which I didn’t think based on a car with low mileage and not overused should have happened. With the help of the service department,they were able to work with Audi corporate to help alleviate this. The parts were covered by Audi and the repair was done at a fair price. Evan and Dimitra were great at supporting this issue through Audi.
"Dimitra Anastasopoulos : Top notch!"
It's always very hard to find good employees that create memorable experiences. Dimitra is not only high skilled but extremely sincere and passionate. She exudes the Audi brand and exceeds my expectations of the brand. It doesnt get much better than her!
"10k mile maintenance"
The entire experience at the dealership was wonderful. From my personal service advisor to the technician to the person cleaning the car everything was excellent I highly recommend this dealership
"Always exceptional+proactive service from Evan and Dimitria"
My expectations are continually exceeded when working with Evan and Dimitria. Their entire service team is top notch as well. Great communication skills and always work to wow the customer.
"Audi SS Service Department is Miles above the rest "
Came in after a very serious tire blowout. Not only did I have a bent rim, but Audi found 3 more bent rims on the car. Dimitra was diligent and helped make sure that my warranty on my vehicle covered it. She saved me over $2000.00 and it reempnasized the fact that Audi SS is committed to ensuring that their customers feel appreciated and taken care of in times of distress like this.
Brittany was a consummate professional and so very helpful. Whenever I need to have my vehicle serviced she takes great care of me and makes sure that I want for nothing. She made sure that I had a replacement vehicle loaner as soon as I arrived so that I didn’t have to wait.
Overall, Evan S and his Audi SS Service department are amazing. 2 of these great people who I was fortunate enough to work with were Dimitra and Brittany. Make sure when you go there, ask for them.
"Very satisfied! "
I was very satisfied with the work that was done on my Audi A3 ! Worked with Dimitra Who kept me updated at all times. thank you !
We drive all the way from Reston to Silver spring for service. The service crew is amazing and one special advisor is by far the best of the best. Dimitra is charismatic and up to date on product knowledge. i recommend her to all my Friends and family with Audi’s. Thank you Dimitra!!
Dimitra was so awesome! She was really helpful with all of my questions. I have done research on Audis but still had so many questions. She was so professional. Thank you!
"Professional and courteous "
Very pleasant and comfortable. Professional service and very knowledgeable. Parts were in stock and did not have to wait too long. The vehicle was given back washed and vacuumed. Very satisfied!
"Awesome customer service"
Excellent and courteous service. Went out of yhe way to make sure i was updated. Found a way to arrange a rental at last minute.