"Audi SS Service Department is Miles above the rest "
Came in after a very serious tire blowout. Not only did I have a bent rim, but Audi found 3 more bent rims on the car. Dimitra was diligent and helped make sure that my warranty on my vehicle covered it. She saved me over $2000.00 and it reempnasized the fact that Audi SS is committed to ensuring that their customers feel appreciated and taken care of in times of distress like this.
Brittany was a consummate professional and so very helpful. Whenever I need to have my vehicle serviced she takes great care of me and makes sure that I want for nothing. She made sure that I had a replacement vehicle loaner as soon as I arrived so that I didn’t have to wait.
Overall, Evan S and his Audi SS Service department are amazing. 2 of these great people who I was fortunate enough to work with were Dimitra and Brittany. Make sure when you go there, ask for them.
"Very satisfied! "
I was very satisfied with the work that was done on my Audi A3 ! Worked with Dimitra Who kept me updated at all times. thank you !
We drive all the way from Reston to Silver spring for service. The service crew is amazing and one special advisor is by far the best of the best. Dimitra is charismatic and up to date on product knowledge. i recommend her to all my Friends and family with Audi’s. Thank you Dimitra!!
Dimitra was so awesome! She was really helpful with all of my questions. I have done research on Audis but still had so many questions. She was so professional. Thank you!
"Professional and courteous "
Very pleasant and comfortable. Professional service and very knowledgeable. Parts were in stock and did not have to wait too long. The vehicle was given back washed and vacuumed. Very satisfied!
"Awesome customer service"
Excellent and courteous service. Went out of yhe way to make sure i was updated. Found a way to arrange a rental at last minute.
Everyone at this service center is so helpful. I always have very reliable service when I bring my car here. I have gone to other Audi centers in the past and this one is the best.
"Fabulous Dmitra solves everything "
Service is always great but Dmitra quickly resolves any questions or problems so I never worry! I had an emergency and she helped me calmly and quickly
"Visit to Audi silver spring"
Dimitra was excellent. She is always so helpful and is always willing to go that extra distance for her customers. She is also very friendly kind and professional.
"Excellent customer service "
Audi of Silver Spring service dept. are very professional and dedicated to their customers. If there is an issue with customers' satisfaction, they will go "Above and Beyond" to rectify the situation in a timely manner. For the first time a few weeks ago, I dropped off my A8 for major services, and there was a technical problem with the messaging app they use to provide clients a real-time update on their car; which resulted in them not notifying me after deciding to keep the car overnight. Even though the reason for keeping my overnight was due to unavailability of necessary parts to fix the car, they took responsibility for the brief, break in communication that transpired. They washed, cleaned and refueled my car, free-of-charge after the service was completed the next day and delivered the car, in the rain, to my apartment.
Thank you, Evan, for your leadership, and Dimitra, for your professionalism and for handling a frustrating situation with patience and smile