Julio Herrera | Page 23

The BEST car buying experience! Rallye Acura treats you like family! Let me first say that my situation was a bit complicated or so I thought. Danny made the whole experience seaml Rallye Acura treats you like family! Let me first say that my situation was a bit complicated or so I thought. Danny made the whole experience seamless - and my wife very happy with her new RDX! No more stressing out about buying a car. I'll be returning to Rallye for my future car buying needs. More

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Lease Terrible experience Had to call few times Had to wait few hours to pick up hew lease The insurance wasn’t even done had to cal over Had to call Terrible experience Had to call few times Had to wait few hours to pick up hew lease The insurance wasn’t even done had to cal over Had to call about Acura card few times no one ever called back More

by JCRACK43 Verified Customer Verified Customer

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Relieved the stress associated with buying a new car! Danny is the man!!!. From the beginning he treated me as if I was family or a long lost friend, even though it was my first time at the dealership. Danny is the man!!!. From the beginning he treated me as if I was family or a long lost friend, even though it was my first time at the dealership. I was very indecisive about what vehicle I wanted, but Danny was extremely patient and knowledgeable. He even informed me that the 2019 mdx, was actually cheaper than the 2019 rdx I was interested in. Ultimately he put together an amazing deal for me to get the 2019 rdx a-spec, and I couldn't be more satisfied with the vehicle, price, or overall experience. 5 star salesperson and 5 star dealership. If your in the market for an acura, or even just curious, I highly recommend rallye acura!. More

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No stress buying Tony Yao is a great sales person, has good knowledge of vehicles which it drove us to make a quick decision and stay. No hassle to bargain the price, Tony Yao is a great sales person, has good knowledge of vehicles which it drove us to make a quick decision and stay. No hassle to bargain the price, they accepted our AAA discounted price. Very satisfied More

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Friendly, no nonsense and no pressure My experience was great, no waist of time, in less than an hour I close the deal and the car was delivered on time. I will recommend this dealership t My experience was great, no waist of time, in less than an hour I close the deal and the car was delivered on time. I will recommend this dealership to friends and family. More

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Purchase Excellent experience!! Mr. Herrera was knowledgeable and enthusiastic. He took his time to explain everything clearly and was very confident and profe Excellent experience!! Mr. Herrera was knowledgeable and enthusiastic. He took his time to explain everything clearly and was very confident and professional. I have already recommended him to a few colleagues looking to purchase/lease a new car. More

by PGARRITAN Verified Customer Verified Customer

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Great salesman Working With Andrew was a great experience. The whole process so simple . He was able to secure me an deal. Great customer service Thank you Working With Andrew was a great experience. The whole process so simple . He was able to secure me an deal. Great customer service Thank you More

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People were friendly & helpful Hello, Staff was friendly & helpful but wait times to get sales help are waaayyy too long. Need to have more sales staff on hand for the busy days Hello, Staff was friendly & helpful but wait times to get sales help are waaayyy too long. Need to have more sales staff on hand for the busy days. I leased an Acura at Rallye 3 years ago and had the same issue. My initial visit was on a Saturday and I actually walked out after waiting over 45 minutes and no salesperson was available. I decided to go back another day and vowed that I would wait 30 minutes then leave and go to another Acura dealer. On the 2nd visit I was minutes away from my self-imposed 30 minute limit and ready to leave for good when I was finally helped by Julio Herrera who was very nice and I wound up leasing a vehicle with him. The same situation occurred this year when I stopped by the dealership because my prior lease was coming due. I was at the dealership on a Sunday and waited over an hour before the salesmen Andrew Barbot who was working with a customer approached me, apologized for the wait but said it was probably better if I returned another day because there were only two salesmen in at the time and both were occupied and would be for some time. I did return and leased an RDX from Andrew with assistance by Danny Park, both were very personable and helpful. Again, this is not about the people who were all quite very pleasant, the issue is there aren't enough of them to handle the activity. I'm a patient person and if I was ready to leave out of frustration I can assure you there are others that are leaving and not returning. I know if my wife was with me three years ago or on the most recent visit we would have left after 20 minutes and gone elsewhere. This has got to be even more of an issue for people with children who are waiting (and there were several of them). Anyway, you have a nice product and a great staff you just need to add more of them because it is without a doubt costing you some business. Regards, Michael Palone More

by michael@paloneac.com Verified Customer Verified Customer

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Transparency and top notch customer service Danny Park at Rallye Acura is a tremendous sales manager and provided excellent customer service in my search for two cars. I told Danny what cars I w Danny Park at Rallye Acura is a tremendous sales manager and provided excellent customer service in my search for two cars. I told Danny what cars I was interested in and at what price point - Danny gave me his best offer straight away. How do i know? The market (i.e. other Acura dealerships) provided real-time feedback that proved Danny and Rallye Acura were by far the most transparent team and fair offer in the tri-state area (I dealt with dealers in Queens, Westchester, Connecticut, and NJ). While other dealerships either didn't even call me back or told me their best offers were what was posted on their websites (not true), Danny was diligent in calling me back quickly and made himself available to answer any question I had. Once we finalized our terms Danny expedited the process to prepare the cars for pickup and I was in the dealership for maybe 45 minutes, which was also filled with friendly conversation because Danny knows the importance of building relationships and friendships with his customers...he wants to make sure you're happy and treated fairly. He even went out of his way to decorate my wife's car with bows. Julio Herrera did a great job having the paperwork prepared and getting the process wrapped up quickly. I'm extremely happy with my cars and my experience with Danny and Rallye is a large part of that. When searching for a car we know it can be frustrating...save yourself time and aggravation and go see Danny at Rallye. I promise you won't be disappointed. Lastly, for what it's worth I never write reviews. But the transparent way in which Danny negotiated and the excellent level of customer service warranted my writing this review. It's no wonder Danny is so successful and Rallye is the go-to Acura dealership. More

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Professional, knowledgeable, and courteous staff. Everyone we encountered at Rallye Acura met with our expectations of a pleasant car leasing experience. Ari went above and beyond in explaining everyt Everyone we encountered at Rallye Acura met with our expectations of a pleasant car leasing experience. Ari went above and beyond in explaining everything and his courteous follow up phone call. More

by BobG Verified Customer Verified Customer

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