Junior Alvarez

I went in looking for a car to lease. Spoke with Sabreen (sales associate) and she found me a car within my budget. Sat down went over numbers and I put a deposit to hold the vehicle that Spoke with Sabreen (sales associate) and she found me a car within my budget. Sat down went over numbers and I put a deposit to hold the vehicle that was coming in.Sabreen calls me to tell me the vehicle is in early. I go see the vehicle and it’s not the vehicle I put my deposit down for. I put a deposit down for a 2025 and the vehicle they are trying to sell me is a 2024. The manager Junior also tells me the Spec sheet printed for me is wrong and the paper says 2025 but it suppose to say 2024. This place is a fraud! Please don’t trust them. Make sure you get copies of everything you sign and anything they are trying to sell you. Junior the sales manager is the wordy sales manager I have ever encountered! Terrible customer service. He won’t provide me with the paper they had me sign for the agreement made and told me to stop calling the dealership! He needs to be fired and go back to Toyota! Spec sheet that Sabreen printed for me is attached to this review, this is the car I put a deposit on and they tried to give me a 2024 and say the spec sheet was incorrect More

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Please do not purchase your next vehicle from this dealership. I don’t even want to give this dealership one star, but I had to in order to leave a review. From start to finish, everyone at this deale dealership. I don’t even want to give this dealership one star, but I had to in order to leave a review. From start to finish, everyone at this dealership is a liar, and I wish more people would leave honest reviews about their experience. My mom had a car ordered and delivered to Lexus of Orland. Her experience ordering her vehicle over the phone was fine, and they wanted a deposit which my mom provided. The problems came once the vehicle arrived and it came time to go into the dealership. From the very beginning the salesman Alexs Aruna was a liar and very pushy. He kept trying to get my mom to finance the vehicle when there was no need to. He started treating us differently when we said that we weren’t interested in financing. After we filled out some paperwork, we were then transferred to the finance man named Ziad Altamimi. My mom had personalized plates that aren’t due to be renewed until the end of the May. She was trading in her current vehicle which meant that she was no longer going to own it. Ziad kept saying that he couldn’t transfer our plates because we need emissions in order to renew and transfer the plates. This is untrue. After we left the dealership I called the EPA, and I went to a DMV who both advised me that a dealership can transfer plates even if they’re up for renewal soon and there are just a few other steps that need to be taken. The woman from EPA told me that I should find a new dealership. I then contacted another dealership and explained our situation to them. They said it wouldn’t be a problem. There’s some extra paperwork to complete on the dealer’s end, but they do it all the time. I even called Lexus of Orland after I inquired more about the plates, and they weren’t backing down on their ongoing lie. Lexus of Orland is the most unprofessional dealership I have ever been to. When we were at the dealership trying to figure out the plate situation, Junior Alvarez and Bob Vittorio crowded around us clicking their pens and yelling that we were not going to pass emissions with our trade-in anyways. They kept repeating this, and my mom and I had enough. Not only was this behavior juvenile from staff members who claim to be managers, but it was utterly unprofessional. I kept telling them we were leaving, and they kept pushing us to stay and finally came clean that they just needed to make the sale since it was the end of the month. My mom called Alexs today to cancel the deposit she put down and he responded that they sold the car yesterday anyways. I found this comical because they still had my mom’s deposit, and on the transaction receipt it states that the deposit is only canceled when the purchaser requests their money back. This brings me back to them all being liars. I called the dealership and gave the girl at the front desk the VIN number of the vehicle my mom had on hold, and it turns out the vehicle was not sold yesterday and it is still on the lot. I could’ve even left my number and ac sales manager would’ve called me back to go see the vehicle. I then called the dealership to ensure that my mom will be receiving her money back. Junior Alvarez called me back shortly after and attempted to intimidate me which is harassment. Please do not waste your time or money at this dealership and go to a place that will value your business. More

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Service Advisor, David Thamm, is great at what he does! Explanatory and dogged in his responses. He called me with updates on his days off! Great Service! Explanatory and dogged in his responses. He called me with updates on his days off! Great Service! More

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Excellent team in all areas very attentive and informative about the vehicle as well as respectful informative about the vehicle as well as respectful More

by askafgaard Verified Customer Verified Customer

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Sales Alex is the best salesman an ever seems. After purchase, he spent half hour there to explain and go through all the car functions to us. And answer all the questions we had. After purchase, he spent half hour there to explain and go through all the car functions to us. And answer all the questions we had. More

by Marymei0421 Verified Customer Verified Customer

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We’ve been customers for years. We always get the best service. Jim Boulos has been our go to salesman! Mike in finance is great! Thank you for taking good care of us! We always get the best service. Jim Boulos has been our go to salesman! Mike in finance is great! Thank you for taking good care of us! More

by j.dnutting Verified Customer Verified Customer

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Jim, our salesman, and Mike, the financial mgr. , were fantastic! Junior was not our favorite. , were fantastic! Junior was not our favorite. More

by annamariekamman Verified Customer Verified Customer

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Aiman and the entire Lexus team were sensational! ! Very knowledgeable and friendly. I loved the entire experience. I will highly recommend this dealership and Aiman to family and friends. ! Very knowledgeable and friendly. I loved the entire experience. I will highly recommend this dealership and Aiman to family and friends. More

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Marek Okregluk was incredibly professional and thorough to work with on my recent purchase of my RX350h. Given the shortage of vehicles in stock and the delays in delivery, he kept me informed and helped to work with on my recent purchase of my RX350h. Given the shortage of vehicles in stock and the delays in delivery, he kept me informed and helped me every step of the way. As a return buyer with Marek, I now know that there will not be another salesman whom I trust and believe in for any future purchase the way I do with Marek!! He will always be my first call for my future Lexus purchases. Everything else was handled very well, from the business aspect with Ziad to the technical support that Sabreen, was so knowledgeable and patient with me throughout that process. I would most definitely refer anyone considering the purchase of a Lexus to work with the outstanding staff off Lexus of Orland! More

by jct24 Verified Customer Verified Customer

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Chris and Ziad were great. Courteous and very helpful in explaining all things. Thank you. Courteous and very helpful in explaining all things. Thank you. More

by Ram Verified Customer Verified Customer

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