Junior Bernal | Page 18

Our sales person, Mikhail was fantastic. We appreciated his knowledge of the vehicle and he approached showing of the car with honesty, integrity, knowledge, and a calm demeanor that made it We appreciated his knowledge of the vehicle and he approached showing of the car with honesty, integrity, knowledge, and a calm demeanor that made it easy to consider pros and cons of the car. The price discussion was tense and typical of a dealership experience. The dealer had the opportunity of 5 stars, but the approach of the price negotiation brought the rating down to average. Two issues - 1. The advertised price on the website was presented as out the door pricing, but the sticker had $3k of dealer secondary dealer add-ons that were presented at the point of price negotiation. The dealer implied the add-ons were an expected and mandatory part of the car sale. I found this to be disingenuous. The car should have been advertised with the add-ons on the website if the expectation is pricing must include these add-on features. The add-ons in question are: a. Nanocure protection, anti-theft etching, and door guards. 2. The price negotiator presented the numbers with the 3 add-ons as part of the price build up of the car whereas the extended warranty was presented as a set of options outside of the price build up - different area of the pricing worksheet. When I asked if the Nanocure had already been applied upon delivery, the sales negotiatir responded with a non direct answer leaving me with an impression that it was applied upon delivery and the 3 add-ons were a requirement to buy the car. Later after the sale, a follow up w the same negotiator (on unrelated matters) on when the nanocure was applied confirmed that it was actually applied upon the sale of the vehicle. The net is that I believe I did have the option to decline the add-ons as a condition of purchase, but wasn’t presented with a clear choice. The presentation of the extended warranty was an example of a clear choice. When I declined the protection it was immediately removed from the price. However, the presentation of the addons made it appear that these were required to buy the car which is why I am feeling the approach is disingenuous. I believe the dealer should have either disclosed the addons on the website as required parts of the price or presented the addons as options to be considered and opted out like the extended warranty. The experience More

by smsdonne Verified Customer Verified Customer

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Every thing was great thank you Chevrolet the workers was so friendly and helpful thank you so many so friendly and helpful thank you so many More

by FATEMA_ALKIRWI Verified Customer Verified Customer

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This dealership was very welcoming, lots of friendly faces. Prices had some dealer fees and such however it was still reasonably fair. I bought my car yesterday and got a ton of hand shakes and congratu faces. Prices had some dealer fees and such however it was still reasonably fair. I bought my car yesterday and got a ton of hand shakes and congratulations all around. Free oil changes and tire rotations for life. 🥰 More

by weichertalyssa Verified Customer Verified Customer

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Ed is an amazing salesperson and we have bought several cars from him over the years. We appreciate his dedication. cars from him over the years. We appreciate his dedication. More

by genvenegas Verified Customer Verified Customer

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My traveling plans almost came into a complete disaster when my 2019 traverse started to have issues soon after a New Replacement battery had been installed. The car would stall and was not running correc when my 2019 traverse started to have issues soon after a New Replacement battery had been installed. The car would stall and was not running correctly. Immediately contact Josh at the service department that my car would be towed in that morning to be checked out. The service department was busy with other customers already. Josh took my details & report of the problems the car had going on. Once there within an hour later, tow truck dropped off my car off. I was greeted by Josh himself. With my keys in his procession, my car was quickly put into there shop lot. I was given an estimate for when the car could be ready, but first, a diagnostic test had to be completed. Agreeing to the estimate & the remote possibility of a few hours to maybe a few days (depending on soon they could get to it)), I left the car there until they could call me. Hoping that it would be a short stay, my travel plans were soon to be interrupted & delayed. A few hours passed, when unexpectedly I received a call from Josh himself- he reported they were able to find the problems with our car, and was NOW fully functional once again! … was glad the Technicians were able to reset the onboard computer and the car is running just as New!! … this was an exceptional experience. Josh was very attentive and professional - Great Service to the customer!! ⭐️⭐️⭐️⭐️⭐️ More

by Papajoe Verified Customer Verified Customer

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Very courteous and timely with the service. And my service was comped. Very Thankful! Thank you! And my service was comped. Very Thankful! Thank you! More

by kevinmonahan0967 Verified Customer Verified Customer

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Link was very helpful. If I purchase another car, I will come to Link for the purchase. If I purchase another car, I will come to Link for the purchase. More

by DANIELFCORTEZJR Verified Customer Verified Customer

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It was one of my greatest experience ever with the professionalism kindest service, they made my day!!! professionalism kindest service, they made my day!!! More

by alm8martz15 Verified Customer Verified Customer

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Splendid, they took care of me and covered for the bad taste I had with Carson Chevrolet taste I had with Carson Chevrolet More

by villaenterprises Verified Customer Verified Customer

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Close to home, friends from the past work there. I have purchased two more cars from there. I have purchased two more cars from there. More

by adrielarmando22 Verified Customer Verified Customer

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