Junior Morales

Bought a Ford Explorer- the radio screen went black on the drive home. Once we restarted the car it kept glitching, not connecting to Bluetooth. We live almost 2 hours away from the dealership, we took th the drive home. Once we restarted the car it kept glitching, not connecting to Bluetooth. We live almost 2 hours away from the dealership, we took the car back for their 7-day hapiness guarantee.They couldn't provide a time frame on when they could fix the issue. Asked if we were interested in looking at other options on the lot. We test drove, but didn't end up liking any. We just asked if we could return it. They said that we were about 100 miles over their refund policy and it would costs us $500. We compromised into getting an official diagnosis, which would be a couple days out. Like I said we live far away so we opted into leaving the car there. Initially they offered a rental car, but once we got back to the service center they said since it wasn't a safety issue, they didn't have that option. We still have no time frame or getting it fixed. The car has been with them more than it was in my possession. I was offered to drive back home and drive it back up again when they were ready to actually repair the APIM. And all they say is "I know it's inconvenient." We literally bought a family car because we needed it. It's hard to be driving down 2 hours with 3 children. More

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Hansell and Junior worked with me to find the best rate. Staff are attentive and want you to leave happy. Staff are attentive and want you to leave happy. More

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This man helped us get the prices we were hoping for as well as highlighting the exclusive deals that came with the car. well as highlighting the exclusive deals that came with the car. More

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Junior was helping tooo many people . Test drove 3 cars ,that was ok. Choose 3rd one but took 5 hrs to complete the process. Lots and lots of waiting,,,ridiculous and downright rude. Glad Test drove 3 cars ,that was ok. Choose 3rd one but took 5 hrs to complete the process. Lots and lots of waiting,,,ridiculous and downright rude. Glad I love the car even though had to finally leave with an almost empty gas tank More

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Te buying processes easy. We did not feel pressured and found exactly what we were looking for. We did not feel pressured and found exactly what we were looking for. More

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We worked with Junior here and had a fantastic experience! He was patient and kind while helping us find a car that fit both our budget and our style! experience! He was patient and kind while helping us find a car that fit both our budget and our style! More

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We have been very happy with echo park. Today is our 7th car purchase from echo park. We worked with Junior he was great. . Today is our 7th car purchase from echo park. We worked with Junior he was great. . More

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Worked with Junior and he was great to work with , he explained everything in detail and made sure we were comfortable with our new purchase explained everything in detail and made sure we were comfortable with our new purchase More

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Top tier service. No pressure, very respectful of time. They have earned my return business. Don’t wast your time with other dealerships. No pressure, very respectful of time. They have earned my return business. Don’t wast your time with other dealerships. More

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Very honest and did everything to make the day pleasant! He Went above and beyond for us! He Went above and beyond for us! More

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