Justice Padilla | Page 2

This was our second purchase at Corwin Toyota. Both times sales person asked what we were looking for and brought us the car. That was a perfect match each time and ultimately were the ones we end Both times sales person asked what we were looking for and brought us the car. That was a perfect match each time and ultimately were the ones we ended up buying. The whole process was streamlined and quick compared to any other dealership. We’ve been to even on a busy day. The whole process took maybe 3 hours at the most. I highly recommend Toyota and going to Corwin Toyota. More

by MTSTODDARD Verified Customer Verified Customer

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Staff is friendly and knowledgeable. Would do business with Corwin Toyota Colorado Springs again in the future. Would do business with Corwin Toyota Colorado Springs again in the future. More

by ALLISONWATSABAUGH Verified Customer Verified Customer

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Great experience at Corwin. . Malachi and his whole team were amazing. Very friendly and accommodating. . Malachi and his whole team were amazing. Very friendly and accommodating. More

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For the most part to car buying experience was good. We weren’t happy with the value given on our trade in, though. This was the second car we purchased from Corwin Toyota without questioning the price We weren’t happy with the value given on our trade in, though. This was the second car we purchased from Corwin Toyota without questioning the price yet had to waste hours just trying to get a mildly decent trade in value on a truck we know you sold at a premium in less than 2 weeks. Also, I think it is ridiculous that I’m being asked to rate the sales manager, when this individual never introduced himself to us. I had to look him up on the Corwin site just to figure out who it was. More

by DYLAN Verified Customer Verified Customer

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Love the dealership. Jeremy was awesome. We absolutely love the truck. If we buy a Toyota again we will go through Jeremy. Jeremy was awesome. We absolutely love the truck. If we buy a Toyota again we will go through Jeremy. More

by SHARDMAN Verified Customer Verified Customer

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Who is Ryan? I never met him. Yusuf, 5 star! Great guy! He was so helpful to me even though I am extremely indecisive. He got my red 4 Runner and I’m happy! I never met him. Yusuf, 5 star! Great guy! He was so helpful to me even though I am extremely indecisive. He got my red 4 Runner and I’m happy! More

by STEPHANIE887930 Verified Customer Verified Customer

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Justin was amazing and so patient with me while I spent a month asking questions about the 4-runner I wanted to purchase. He alway responded timely, was kind and knew how to answer my questions. He is knowle month asking questions about the 4-runner I wanted to purchase. He alway responded timely, was kind and knew how to answer my questions. He is knowledgeable with the products. I am very happy with my purchase and with my experience with Justin and the team at Corwin. More

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Deceptive advertising practices by installing accessories and not publishing as part of price on website and not publishing as part of price on website More

by LUCDOG26 Verified Customer Verified Customer

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Great group of people very thankful for them and all the help they did to make the new car possible! help they did to make the new car possible! More

by alena.faye_3 Verified Customer Verified Customer

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Bait and switch. My wife and I were looking at a year-old 4Runner that had a window sticker indicating a price of $73,093. When we talked to a sales person we discove My wife and I were looking at a year-old 4Runner that had a window sticker indicating a price of $73,093. When we talked to a sales person we discovered that the advertised price for the vehicle was only $60,078. We were surprised by this apparent steep discount and asked for verification of the price. The sales person checked with multiple superiors who assured her that the true Corwin Price for the vehicle was $60,078. Next we checked on trade-in value for our existing vehicle. The sales person was surprised that it was in such excellent shape and was sure that we would be offered a fair price ($29,000) for the trade in which Justice confirmed after a cursory inspection. After originally agreeing that it was in great shape, Justice Padilla conducted his "expert evaluation" and concluded that it was in "Good" condition which is defined by Kelley Blue Book as indicating that it, "Has repairable cosmetic defects and mechanical problems." Justice low-balled the trade-in value ($25,000). When called on his evaluation, Justice said that he bases his assessment on mileage and Very Good or Excellent only apply to vehicles with under 500 miles on them. To add injury to insult, Justice gave a price that was $1,690 higher than the sticker price and added in an extra $3,000 in false tax (intentionally put in the wrong tax rate). When we flatly rejected the bait-and-switch he came back with a revised offer that used the correct tax rate and took a bit off, but was still over $10,000 above the advertised and confirmed price. James Majors stood behind this bait-and-switch tactic and pretended that this was an inadvertent error despite an employee admitting that the price discrepancy between sticker and advertised price had been previously reported but no effort was made to change the advertised price. After we left the dealership they "fixed" the web page to show a price that was close to the sticker price. More

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