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Justin Fagan
21 Reviews
21 Reviews of Justin Fagan
July 17, 2016
Satified With Purchase of Non-BMW Vehicle I was having difficulties finding a vehicle over the weekend, yet made my first and happily last search stop at the BMW of Ann Arbor Saturday morning. I was having difficulties finding a vehicle over the weekend, yet made my first and happily last search stop at the BMW of Ann Arbor Saturday morning. I knew which car I wanted, and this dealership had it at a very fair price. With low miles, and a great touch up on the exterior and interior, I was happy to pay the price for my Honda CRV. The previous owner of my vehicle also left in the car weather guard protection pads for the floor surface in the vehicle, and that was a blessing in disguise. This is coming from the perspective of a SURE buyer: Outside of my purchase, the customer service was excellent. My sales representative, Justin Fagan, went above and beyond to ensure I obtained and drove off with the vehicle of my choosing. I had a Zipcar rental that was on a time period for return, and Justin not only escorted me in returning my rental, but also brought me back to the dealership to complete my purchase. With refreshments to keep me at bay, and a full tank of gas in my new CRV, I have no regrets with my pre-owned automobile. If I ever need a new vehicle in the future, the BMW of Ann arbor is for sure on my list of places to visit. More
by Hope M
July 02, 2016
Fair, honest and dependable I highly recommend seeking out Justin when visiting BMW of Ann Arbor. He's a straight shooter and very knowledgable. He also has excellent post-sale I highly recommend seeking out Justin when visiting BMW of Ann Arbor. He's a straight shooter and very knowledgable. He also has excellent post-sale skills. He's always there with answers when needed. More
by 2Series
March 06, 2016
Knowlegeable, Personable, and Honest This dealership works hard to earn your business. In particular, our experience working with Sean was superb. My wife and I were shopping for a car fo This dealership works hard to earn your business. In particular, our experience working with Sean was superb. My wife and I were shopping for a car for her, and he reviewed multiple options with us in detail and helped us test drive several models to meet her needs. He was easy to work with with a no pressure, honest, and down to earth style. His follow up was excellent with phone calls and emails, answering all our questions, but was not pushy. My wife commented several times how she had a good buying experience. Highly recommended. Approachable, he also knew his products well -- I count myself a car enthusiast, and he was able to speak my language. Sean is a true enthusiast's SA. Would work with him again. More
by wintervortex24
Other Employees Tagged: Sean Kettlewell
December 07, 2015
Total Perfecetion The staff at BMW of Ann Arbor are consistently courteous and prompt. They offer tremendous expertise. The BMW vehicle has a far more Spartan interior The staff at BMW of Ann Arbor are consistently courteous and prompt. They offer tremendous expertise. The BMW vehicle has a far more Spartan interior than I would prefer - but the quality of service and my experiences at BMW of Ann Arbor prevent me from purchasing a different brand from different dealership. More
by Annarborite
Other Employees Tagged: Dusty Harrison, Mark Wade, Carol Leisure , Nick Berinti, Cheryl Marino, Dereck West
October 09, 2015
Nice Salesman Justin was great to work with. He was patient with all of my questions and multiple visits. I did not get the BMW SUV as I liked a competitor's feat Justin was great to work with. He was patient with all of my questions and multiple visits. I did not get the BMW SUV as I liked a competitor's features better. I felt that the management did not take me seriously with the numbers I had from competitors. They moved the numbers, but not to a realist level. More
by Char
June 04, 2015
It was excellent. It was fun to watch awesome cars and to talk to friendly people. The service manager and sales person knew what they were doing and they were courteou It was fun to watch awesome cars and to talk to friendly people. The service manager and sales person knew what they were doing and they were courteous. More
by YOUNGK
Other Employees Tagged: Dereck West
March 23, 2015
New Car Sale Great customer service from the evening we came in to purchase to delivery!!! Highly recommend to anyone interested in purchasing a BMW product Will Great customer service from the evening we came in to purchase to delivery!!! Highly recommend to anyone interested in purchasing a BMW product Will return More
by kathy
February 02, 2015
Bought Used car Great customer service. dealed with Justin Fagan and Brendan Bryne. Finally found what I need for my long term usage. Processed things quickly and goo Great customer service. dealed with Justin Fagan and Brendan Bryne. Finally found what I need for my long term usage. Processed things quickly and good service. More
by DHARANI DHAR NARRA
December 09, 2014
2nd Time as Great as the First This makes 2 great experiences dealing with Justin at BMW of Ann Arbor for 2 different cars (X1 and 328i) in 2 years! Justin (and team) are extremely This makes 2 great experiences dealing with Justin at BMW of Ann Arbor for 2 different cars (X1 and 328i) in 2 years! Justin (and team) are extremely competent professionals and, of course, the cars speak for themselves - I'll be a lifelong customer of the car and this dealership! More
by Joe Romeo
October 31, 2014
I love my car!! My sales rep Justin was able to answer all my questions and guided me to the right vechicle per my many demands of "must haves" all while keeping me i My sales rep Justin was able to answer all my questions and guided me to the right vechicle per my many demands of "must haves" all while keeping me in the price range I requested. Nice job Justin!!! Thank you... I love my new car! More
by Kdub106
