Service was good But you spot add on the radio states
that with every service a vehicle wash is done. I don't see that on my vehicle!!
that with every service a vehicle wash is done. I don't see that on my vehicle!!
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by FREDWONDERLY
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Dec 27, 2025 -
Spitzer CDJR St Marys, LLC responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer CDJR St Marys, LLC.
Very informative and professional No pressure but
explained all issues that should be addressed Trying to buy another vehicle
explained all issues that should be addressed Trying to buy another vehicle
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by STEVESURRA
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Dec 18, 2025 -
Spitzer CDJR St Marys, LLC responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Been dealing with the St.
Marys cdrj dealership for many years, thanks Dave and team
Marys cdrj dealership for many years, thanks Dave and team
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by carlaboni4747
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2025 -
Spitzer CDJR St Marys, LLC responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Needed a new battery and they got me in even earlier than
my appointment. And they did extra checks on my vehicle at no charge
my appointment. And they did extra checks on my vehicle at no charge
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by DMG24
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Dec 12, 2025 -
Spitzer CDJR St Marys, LLC responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
They took good care of me and were very good about
updating me about my truck
updating me about my truck
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by Nick Williams
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Spitzer CDJR St Marys, LLC responded
Thanks for sharing about your experience with Spitzer CDJR St Marys, LLC. We appreciate your business and hope to see you again soon!
I would probably recommend them but with caution.
They tend to recommend things that are unnecessary.
They tend to recommend things that are unnecessary.
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by TJANDASHLEYSTEELE
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Spitzer CDJR St Marys, LLC responded
TJ, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Always trying to make more than needed, additives and
other things that are not required
other things that are not required
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by alleg164
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Spitzer CDJR St Marys, LLC responded
Thanks for sharing your thoughts about your experience with Spitzer CDJR St Marys, LLC. We appreciate your business and hope to see you again soon!
The Cherokee will likely start in colder weather this
winter . You guys are good at your job! Thanx a lot!
winter . You guys are good at your job! Thanx a lot!
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by davwshaf
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Spitzer CDJR St Marys, LLC responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer CDJR St Marys, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.
I am extremely disappointed with the service and quality
of jeep grand Cherokee. I was there in September to repair a defective oil valve issue. I was charged. I questioned warranty coverage. Then they che
of jeep grand Cherokee. I was there in September to repair a defective oil valve issue. I was charged. I questioned warranty coverage. Then they checked and lo and behold it was covered. While there they provide all kinds of diagnostic info on my car - not a word about battery life. Then two months later I need both batteries replaced? I got on a group forum for jeep and there are constant remarks about faulty moist batteries and the electronics. SERIOUSLY! I will never buy another Chrysler product AND I will never buy from Spitzers. 😡
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by heatherannie2010
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Spitzer CDJR St Marys, LLC responded
Thank you for taking the time to share your experience. I’m truly sorry to hear how frustrating this has been for you. That’s not the kind of experience I ever want anyone to have at our dealership.
Regarding the oil valve repair and the warranty confusion, I apologize for the inconvenience and the stress it caused. You should always feel confident that warranty coverage is being checked thoroughly and communicated clearly, and I’m sorry that didn’t happen during your visit.
I also understand your frustration about the battery issue. When diagnostics are done, it’s our responsibility to make sure important findings—like battery health—are discussed. If that wasn’t communicated to you, I sincerely apologize. I’d really like the chance to look into your service history so I can understand exactly what happened and address it properly.
Your trust means a lot, and I never want you to feel let down by either your vehicle or my team. If you’re open to it, I would truly appreciate the opportunity to speak with you directly and work toward a resolution. Please reach out to me at your convenience so I can do my best to look in to this for you.
Thank you again for your feedback, and I hope I have the chance to restore your confidence.
Jason Herbstritt - General Manager 814-834-2000 ext 406
Coupon oil change $49, coupon tire rotation $24, extra
oil $$27, cab filter $34, my bill was $197 not happy!
oil $$27, cab filter $34, my bill was $197 not happy!
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by jscaggeso
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
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