Always trying to make more than needed, additives and
other things that are not required
other things that are not required
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by alleg164
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Spitzer CDJR St Marys, LLC responded
Thanks for sharing your thoughts about your experience with Spitzer CDJR St Marys, LLC. We appreciate your business and hope to see you again soon!
The Cherokee will likely start in colder weather this
winter . You guys are good at your job! Thanx a lot!
winter . You guys are good at your job! Thanx a lot!
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by davwshaf
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Spitzer CDJR St Marys, LLC responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer CDJR St Marys, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.
I am extremely disappointed with the service and quality
of jeep grand Cherokee. I was there in September to repair a defective oil valve issue. I was charged. I questioned warranty coverage. Then they che
of jeep grand Cherokee. I was there in September to repair a defective oil valve issue. I was charged. I questioned warranty coverage. Then they checked and lo and behold it was covered. While there they provide all kinds of diagnostic info on my car - not a word about battery life. Then two months later I need both batteries replaced? I got on a group forum for jeep and there are constant remarks about faulty moist batteries and the electronics. SERIOUSLY! I will never buy another Chrysler product AND I will never buy from Spitzers. 😡
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by heatherannie2010
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Spitzer CDJR St Marys, LLC responded
Thank you for taking the time to share your experience. I’m truly sorry to hear how frustrating this has been for you. That’s not the kind of experience I ever want anyone to have at our dealership.
Regarding the oil valve repair and the warranty confusion, I apologize for the inconvenience and the stress it caused. You should always feel confident that warranty coverage is being checked thoroughly and communicated clearly, and I’m sorry that didn’t happen during your visit.
I also understand your frustration about the battery issue. When diagnostics are done, it’s our responsibility to make sure important findings—like battery health—are discussed. If that wasn’t communicated to you, I sincerely apologize. I’d really like the chance to look into your service history so I can understand exactly what happened and address it properly.
Your trust means a lot, and I never want you to feel let down by either your vehicle or my team. If you’re open to it, I would truly appreciate the opportunity to speak with you directly and work toward a resolution. Please reach out to me at your convenience so I can do my best to look in to this for you.
Thank you again for your feedback, and I hope I have the chance to restore your confidence.
Jason Herbstritt - General Manager 814-834-2000 ext 406
Coupon oil change $49, coupon tire rotation $24, extra
oil $$27, cab filter $34, my bill was $197 not happy!
oil $$27, cab filter $34, my bill was $197 not happy!
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by jscaggeso
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
very good service quick and easy.
i completely recommend this dealer. reputable work and great team
i completely recommend this dealer. reputable work and great team
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by lucas
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2025 -
Spitzer CDJR St Marys, LLC responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer CDJR St Marys, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.
When scheduled appointment told them I needed a loaner,
when I showed up to drop vehicle off they at first didn't have 1 then found 1, but at that point told me there was a 45 per day fee, not when I told
when I showed up to drop vehicle off they at first didn't have 1 then found 1, but at that point told me there was a 45 per day fee, not when I told them I needed one..... Then they damaged a part while working on the truck and tried to tell me I was responsible for paying to fix, the did eventually decide to cover it..... There was no communication with Justin on status unless I reached out to him..... Had the truck for a week, and flat out told me they didn't work on it one day...... So in the end, I paid for 5 days of a loaner that I have never had to pay in the past.... So with all that said I will not be a returning customer..,...,..
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by COWBOY9682006
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Nov 27, 2025 -
Spitzer CDJR St Marys, LLC responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Justin was very polite and helpful The part I need is
out of stock but he explained the situation and got back to me promptly when I texted him with a question
out of stock but he explained the situation and got back to me promptly when I texted him with a question
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by nataliecassels
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2025 -
Spitzer CDJR St Marys, LLC responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
They really seem to care about their customers even after
sale. Service team is very good and keeps you informed letting you know if something needs replaced and why.
sale. Service team is very good and keeps you informed letting you know if something needs replaced and why.
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by jvingless
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2025 -
Spitzer CDJR St Marys, LLC responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Spitzer CDJR St Marys, LLC.
Always courteous and professional.
Explains everything clearly and precise. Always have my warranty and service work done here.
Explains everything clearly and precise. Always have my warranty and service work done here.
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by Janelle
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Nov 19, 2025 -
Spitzer CDJR St Marys, LLC responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Always professional and courteous I appreciate the free
pick up and delivery service that is offered.
pick up and delivery service that is offered.
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by Janelle
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Nov 19, 2025 -
Spitzer CDJR St Marys, LLC responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
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