Check out Justin Gerg's reviews on DealerRater

December 12, 2025

Dealership Rating

Employee Rating

Needed a new battery and they got me in even earlier than my appointment. And they did extra checks on my vehicle at no charge my appointment. And they did extra checks on my vehicle at no charge More

by DMG24

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Justin Gerg

Report | Print

Dec 12, 2025 -

Spitzer CDJR St Marys, LLC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 12, 2025

Dealership Rating

Employee Rating

They took good care of me and were very good about updating me about my truck updating me about my truck More

by Nick Williams

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Korn, Jeremy Annis

Report | Print

Dec 12, 2025 -

Spitzer CDJR St Marys, LLC responded

Thanks for sharing about your experience with Spitzer CDJR St Marys, LLC. We appreciate your business and hope to see you again soon!

December 12, 2025

Dealership Rating

Employee Rating

I would probably recommend them but with caution. They tend to recommend things that are unnecessary. They tend to recommend things that are unnecessary. More

by TJANDASHLEYSTEELE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Korn, Jeremy Annis

Report | Print

Dec 12, 2025 -

Spitzer CDJR St Marys, LLC responded

TJ, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 11, 2025

Dealership Rating

Employee Rating

Always trying to make more than needed, additives and other things that are not required other things that are not required More

by alleg164

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Dec 11, 2025 -

Spitzer CDJR St Marys, LLC responded

Thanks for sharing your thoughts about your experience with Spitzer CDJR St Marys, LLC. We appreciate your business and hope to see you again soon!

December 11, 2025

Dealership Rating

Employee Rating

The Cherokee will likely start in colder weather this winter . You guys are good at your job! Thanx a lot! winter . You guys are good at your job! Thanx a lot! More

by davwshaf

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Dec 11, 2025 -

Spitzer CDJR St Marys, LLC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer CDJR St Marys, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.

December 10, 2025

Dealership Rating

Employee Rating

I am extremely disappointed with the service and quality of jeep grand Cherokee. I was there in September to repair a defective oil valve issue. I was charged. I questioned warranty coverage. Then they che of jeep grand Cherokee. I was there in September to repair a defective oil valve issue. I was charged. I questioned warranty coverage. Then they checked and lo and behold it was covered. While there they provide all kinds of diagnostic info on my car - not a word about battery life. Then two months later I need both batteries replaced? I got on a group forum for jeep and there are constant remarks about faulty moist batteries and the electronics. SERIOUSLY! I will never buy another Chrysler product AND I will never buy from Spitzers. 😡 More

by heatherannie2010

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Report | Print

Dec 11, 2025 -

Spitzer CDJR St Marys, LLC responded

Thank you for taking the time to share your experience. I’m truly sorry to hear how frustrating this has been for you. That’s not the kind of experience I ever want anyone to have at our dealership. Regarding the oil valve repair and the warranty confusion, I apologize for the inconvenience and the stress it caused. You should always feel confident that warranty coverage is being checked thoroughly and communicated clearly, and I’m sorry that didn’t happen during your visit. I also understand your frustration about the battery issue. When diagnostics are done, it’s our responsibility to make sure important findings—like battery health—are discussed. If that wasn’t communicated to you, I sincerely apologize. I’d really like the chance to look into your service history so I can understand exactly what happened and address it properly. Your trust means a lot, and I never want you to feel let down by either your vehicle or my team. If you’re open to it, I would truly appreciate the opportunity to speak with you directly and work toward a resolution. Please reach out to me at your convenience so I can do my best to look in to this for you. Thank you again for your feedback, and I hope I have the chance to restore your confidence. Jason Herbstritt - General Manager 814-834-2000 ext 406

December 10, 2025

Dealership Rating

Employee Rating

Coupon oil change $49, coupon tire rotation $24, extra oil $$27, cab filter $34, my bill was $197 not happy! oil $$27, cab filter $34, my bill was $197 not happy! More

by jscaggeso

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Justin Gerg

Report | Print

November 24, 2025

Dealership Rating

Employee Rating

very good service quick and easy. i completely recommend this dealer. reputable work and great team i completely recommend this dealer. reputable work and great team More

by lucas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Korn, Jeremy Annis

Report | Print

Nov 24, 2025 -

Spitzer CDJR St Marys, LLC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer CDJR St Marys, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.

November 22, 2025

Dealership Rating

Employee Rating

When scheduled appointment told them I needed a loaner, when I showed up to drop vehicle off they at first didn't have 1 then found 1, but at that point told me there was a 45 per day fee, not when I told when I showed up to drop vehicle off they at first didn't have 1 then found 1, but at that point told me there was a 45 per day fee, not when I told them I needed one..... Then they damaged a part while working on the truck and tried to tell me I was responsible for paying to fix, the did eventually decide to cover it..... There was no communication with Justin on status unless I reached out to him..... Had the truck for a week, and flat out told me they didn't work on it one day...... So in the end, I paid for 5 days of a loaner that I have never had to pay in the past.... So with all that said I will not be a returning customer..,...,.. More

by COWBOY9682006

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Justin Gerg

Report | Print

Nov 27, 2025 -

Spitzer CDJR St Marys, LLC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 21, 2025

Dealership Rating

Employee Rating

Justin was very polite and helpful The part I need is out of stock but he explained the situation and got back to me promptly when I texted him with a question out of stock but he explained the situation and got back to me promptly when I texted him with a question More

by nataliecassels

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 21, 2025 -

Spitzer CDJR St Marys, LLC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Justin Gerg | Page 6

Service Advisor

Spitzer CDJR St Marys, LLC

80 Reviews of Justin Gerg