Justin Grant | Page 8

I was deciding between getting another CRV or trying a Subaru. (I had a Subaru 30 years ago). We had been a Honda family 13 years and happy with them, but I heard good things about Subaru, so I test drove Subaru. (I had a Subaru 30 years ago). We had been a Honda family 13 years and happy with them, but I heard good things about Subaru, so I test drove. The Sales experience was good. Larry had a sense of humor and seemed honest. I didn't feel pressured. I was disappointed that there weren't many manual transmission cars on the lot. I wasn't over excited about the car I chose, but it seemed good enough, low(ish) miles for a decent price. So after a little back and forth, we agreed on a price. Here is where the rest of the experience was just OK. I needed to pay with a certified check. Due to Larry's schedule, I paid on a Wednesday, but could pick up the car on Friday. He offered to come in on his day off, but he had told me he was going to NYC with his girlfriend, so I didn't want to interfere with that. Why another salesperson couldn't deliver my car, I don't know. Why they needed a certified check, i don't know. Last car we purchased at Herb Chambers Honda took a personal check and delivered the car that day. The car had something like a 150 point inspection, which I later determined was NOT the same as certified pre-owned like Herb Chambers has. No real warranty is included. I pointed out that seat belts didn't retract properly, but the car was delivered without that fixed. Also the rear center belt was jammed. So it makes me wonder what was included in that 150 point inspection if there were several seat belt issues. They don't offer inspections there, so I had to have that done elsewhere. Herb Chambers does it in house. When I paid for the car, I received a generic email thanking me for my business and encouraging me to send feedback. I replied with feedback and didn't hear back. When I picked up the car two days later, I got the same generic email - word for word. Again, I replied that I had quite a lot of feedback and if someone was interested in hearing it, please contact me. Again, I never heard back so that is why I am writing on this website. Herb Chambers called to follow up and make sure everything was 100% satisfactory before the call cames from Honda USA. Honda USA follows up with another satisfaction survey. Larry did check in with me, but at that point I was there to get the seat belts taken care of. Or actually to find out that they couldn't take care of it that day, but only see what part needed to be ordered. After three weeks, I received a generic email from the services department, telling me I could schedule appointments on line. I replied that I would like to schedule something, but I was still waiting for a call that said the seat belt part had come in. I got the call the next day. I thought 3 weeks was a really long time to have to wait for a part. I don't recall waiting more than a couple of days for a Honda part. So that is why I selected OK for everything. Nothing was really bad, but comparing my buying and service experience with Herb Chambers Honda, I was disappointed. More

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Justin was great to deal with, very knowledgable, pleasant. I would recommend him to anyone interested in buying a car! Subaru should be proud to have him! pleasant. I would recommend him to anyone interested in buying a car! Subaru should be proud to have him! More

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Justin Grant did a great job. He made me comfortable and made the whole process painless. I'm not the easiest customer either he and John Coil made everything work for me even on their days off. made the whole process painless. I'm not the easiest customer either he and John Coil made everything work for me even on their days off. More

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I can't say enough great things about the staff at subaru of wakefield. I recently purchased a 2014 subaru forester xt . Given the fact I was trading in a 2013 forester base model I was not expecting subaru of wakefield. I recently purchased a 2014 subaru forester xt . Given the fact I was trading in a 2013 forester base model I was not expecting to receive the great deal I was given . subaru has a great loyalty program and knows how to retain its customers ..Justin did a great job at explaining the differant models and options and never once made me feel pressured to purchase . I would also like to thank Chris in finance . He helped me get a good finance deal and extended warranty. Years back I purchased a used jeep from this dealership and when I decided I wanted a subaru I could have picked five closer subaru dealerships but chose to come back here knowing this is where I would receive the best customer service and deal. I will be back. More

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Having never bought a new car before, and having walked out on a poor sales experience the week before (halfway through signing paperwork), we went to Wakefield Subaru and had a great experience. Met up w out on a poor sales experience the week before (halfway through signing paperwork), we went to Wakefield Subaru and had a great experience. Met up with Justin, he showed us a car, an XV CrossTrek, we drove it. and really liked it, but didn't really think the car was for us because the storage was too small. Left the dealer without being pressured. A week later, decided that a Forester might be the way to go. Went back in there, test drove one, then sat in a couple, and had a low-pressure sale. Justin was funny and personable, without being high-pressure or cheesy or talking too much. It seemed to break the stereotype of a car salesman. Very happy with my purchase. Extremely happy with the sales process. More

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I have purchased 2 subaru vehicles from this dealership and I have never been disappointed with the service. My husband who has always driven another brand was impressesd by how well the Subaru drove espe and I have never been disappointed with the service. My husband who has always driven another brand was impressesd by how well the Subaru drove especially in inclemnt wintery weathet. He just purchased his 1st Subaru,and is truly happy with his new car. Bring on the winter weather!! We are truly a Subaru family but we could not have done it without the assistance from Justin Grant. He is a positive assest to the Subaru dealership! We purchased a Foresster premerier More

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Justin was great through the whole process. We were apprehensive before coming in that we'd have to deal with "salesy" high pressure approach. We were pleasantly surprised at how Justin was just avail apprehensive before coming in that we'd have to deal with "salesy" high pressure approach. We were pleasantly surprised at how Justin was just available to help without being pushy at all. He was both knowledgable and friendly. It was a great experience. More

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Subaru of Wakefield is beyond excellent. I have been taking my vehicles to their service department for almost 10 years and have always been impressed by their professionalism, flexibility, quality of w taking my vehicles to their service department for almost 10 years and have always been impressed by their professionalism, flexibility, quality of work and obvious desire to build strong relationships with their customers. So when the time came for me to buy a new Subaru, there was no question that I would buy from Wakefield, and I was not surprised to find the same level of excellence among the Sales staff. I had the pleasure of working with Justin and could not have been happier. He was incredibly helpful, personable (with a sense of humor!) and straight forward and up front when negotiating a price. This was by far the easiest, most relaxed and hassle-free car buying experience I have ever had. I tend to take a long time when deciding on any major purchase, and Justin was consistently patient and helpful throughout the process. (Not once did I feel pressured into buying a car.) When I finally decided on a vehicle, Justin worked diligently to find the exact model I was looking for and made sure I was completely familiar with it before leaving the lot. And Chris (the Business Manager) was personable, helpful and answered all of my questions thoroughly. If you’re in the market for a new car, do not make a final decision until you’ve talked to Subaru of Wakefield. Give Justin a call. I guarantee you will be glad you did. More

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The sales experience was comfortable and hassle-free from start to finish. Through the Consumer Reports process, everyone knew at the outset what the pricing would be and Jason made talking through adding/d start to finish. Through the Consumer Reports process, everyone knew at the outset what the pricing would be and Jason made talking through adding/deleting accessories easy and pleasant. He also took care at delivery to make sure I understood the car's features, and committed to answering any questions I had going forward. I've never had as relaxed a car-buying experience. Thank you, Jason and Wakefield Subaru. More

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This was the easiest car buying experience I have ever had. Stress free, informative and upfront. I felt valued and important to Justin, that he wanted to know my needs, my wants, my budget and truly help had. Stress free, informative and upfront. I felt valued and important to Justin, that he wanted to know my needs, my wants, my budget and truly help me to get into the car I wanted. When I picked up the car, Justin spend a very long time with me, explaining all of the ins and outs of the car, which was immensely helpful because this car has pretty much every option available and there was a lot to learn. I am thrilled with my "new" Subaru Crosstrek and thrilled with my buying experience. More

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