Justin Heutel | Page 9

Robbed! My father and I brought in his 2009 Ford Escape to Sunset Ford of St. Louis for the oil light on and what we thought would be a complete engine replac My father and I brought in his 2009 Ford Escape to Sunset Ford of St. Louis for the oil light on and what we thought would be a complete engine replacement. We met with Lonnie Pope of the Service Center and discussed that we needed a diagnostic run to determine if we needed a new engine or not. Lonnie told us that it could not be done on the day we brought it in, Thursday, but they would get it in Friday. Friday came and my father got another phone call saying they would have to get to it on Monday. Monday evening we got a call saying that we would not need a new engine (Good News), but we would need a new oil pan, oil pan gasket, oil change, timing chain cover and timing chain gasket. The total for all of this work was $3100 + tax. My father called me that evening around 5:45p.m. to tell me what Sunset had said. I immediately called and left Lonnie a message to call me ASAP so that I could tell her not to do any work. She called me back Tuesday morning at 7:16a.m. She gave me the breakdown of parts and labor: New Oil Pan and Gasket with Oil Change $880, New Timing Chain Cover and Timing Chain Cover Gasket $2200. I told her to stop all work, she said it was too late, they had already started at 7:00a.m. I told her she could not have started on both projects. She said the oil pan had not been started. I told her do not touch it. She said ok and we got off the phone. Five minutes later she called back and said she could drop the price of the oil pan by $300 because she talked to her boss. I said NO WAY!!! After making some phone calls to 3 other Ford dealerships and coming to my senses I realized that none of this would fix the problem of the engine rattling to begin with. Also the other 3 Ford dealerships said the job would be $1200 + tax for the gasket on the timing chain cover and an oil change. This was $1000 less than Sunset (same type of Ford dealer). I spoke with the manager and he said he would drop the price to $1400 plus tax and was not going to replace the cover. We were expecting the car to be done later that day since I was told the job was a 7.3 hour job and Lonnie had said they started on it at 7am. Instead, they told us it would not be done until the next day at 12:00!!! When I asked the manager why he said they wanted to make sure that they did the job right. Finally, on Wednesday about 10:00a.m. Lonnie called and said the car was ready and they would only charge $1180 after tax. This is great that they only charged the NORMAL price, but if I would not have caught them in a lie my dad would have been screwed out of the rest of the money. When we went to pick up the car, Sunset Ford gave us a free car wash but of course, the car wash was broke! It’s a sad day in America when our Vietnam Veterans and Senior Citizens are treated like this. Unless you catch them in the act and are ready to put on the gloves and fight, they will take your money no questions asked. If they are caught a mere apology for the mistake should be acceptable??? After posting a poor review on Yelp I was contacted by Justin Heutel, the Fixed Operations Director, of Sunset Ford. He apologized for what he said was a “misquote” and said the computer system was messed up and they would have to look into it. There was NO misquote, and how does a dealership that big have a computer system that gives out the wrong prices for labor. If I would not have taken the time to get quotes from other dealers, we would have had to pay the $2200 not including the $880 oil pan. Justin did offer us a free $35.00 oil change for our troubles, but we won’t be going back to Sunset Ford for anything. More

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" STILL A GREAT DEALERSHIP!" We were truly privileged to get Cory Pupillo for an excellent salesperson. He had several customers while we were there and he treated and was able to We were truly privileged to get Cory Pupillo for an excellent salesperson. He had several customers while we were there and he treated and was able to focus on us all as if we were the only ones he had. Amazing salesman! He had excellent customer skills and knowledge of what he sold and never made us feel pressured. We sincerely thank all who excellently worked with us on our purchase. We also had the privilege of meeting Jim Heutel once again as well as his son Pete and nephew Justin. Jim's integrity and caring of us as his customers still came resounding through not only in word but in deed just as it did the first time we met some 30 plus years ago! Still a Great Dealership Jim!!! More

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Cory Pupillo at Sunset Ford Thanks to Cory and the whole team at Sunset Ford. This was by far the easiest purchase I have had. Cory went above and beyond locating a vehicle in Thanks to Cory and the whole team at Sunset Ford. This was by far the easiest purchase I have had. Cory went above and beyond locating a vehicle in time that ensured we received the best price. Thank you! More

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Excellent experience........... I didn't think I was qualified to purchase a brand new SUV straight from the new car lot.........I walked in on my lunch break (with a few minutes to I didn't think I was qualified to purchase a brand new SUV straight from the new car lot.........I walked in on my lunch break (with a few minutes to spare before getting back to work); during that time, Steve made me feel comfortable enough that I could just look at the SUV and not feel intimidated............within a few seconds I was filling out my paper work, and that evening I picked up my brand new car......... Steve and Don made me feel more than comfortable and welcome, they made me feel as though I had been purchasing cars from them for years....... and yes I cried, tears of joy, because everyone in the company was happy for me and shared my excitement................ More

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2017 Escape - 1st oil change and tire rotation - car damage Mr. Konnersman a quart too much? That's not what 3 service stations said; including a Ford dealership It just would have happened w/1 to many Mr. Konnersman a quart too much? That's not what 3 service stations said; including a Ford dealership It just would have happened w/1 to many More

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Sales representative was exceptional. Our sales representative was exceptional. Very attentive and answered all of our questions. Justin in the administrative area was very diligent in ge Our sales representative was exceptional. Very attentive and answered all of our questions. Justin in the administrative area was very diligent in getting our loan approved and done. More

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my new escape Great experience at Sunset Ford. Cory Pupillo was very nice man and explained everything...sold me on the Escspe. Treff LaPlant was very thorough in F Great experience at Sunset Ford. Cory Pupillo was very nice man and explained everything...sold me on the Escspe. Treff LaPlant was very thorough in Finance Dept!!! More

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CONTINUE TO PURCHASE CARS OVER MANY YEARS AS A CONTINUED CUSTOMER OF SUNSET FORD FOR MANY YEARS, I DO SO BECAUSE OF THE SERVICE AND INTEGRITY OF THIS DEALERSHIP. I ALSO PURCHASE THE VEHICLES AS A CONTINUED CUSTOMER OF SUNSET FORD FOR MANY YEARS, I DO SO BECAUSE OF THE SERVICE AND INTEGRITY OF THIS DEALERSHIP. I ALSO PURCHASE THE VEHICLES USED AT MY BUSINESS, AS TIME IS OF THE ESSENCE AND I FEEL COMFORTABLE WITH THE PURCHASE AND RELIABILITY OF SERVICE. More

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Good experience I recently purchased a 2013 ford Fusion I highly recommend sunset ford to any friends and family looking to buy new and pre owned vehicles my expe I recently purchased a 2013 ford Fusion I highly recommend sunset ford to any friends and family looking to buy new and pre owned vehicles my experience with the salesman was terrific Easy to talk to and was caring to my wants and needs of the vehicle I wanted Financing was great Just what I was looking for More

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Stellar Car Buying experience I recently purchased an F150 from Sunset Ford, Jason Zeman was my sales guy and he did a great job very knowledgable and followed up with me on all my I recently purchased an F150 from Sunset Ford, Jason Zeman was my sales guy and he did a great job very knowledgable and followed up with me on all my questions. The sales manager Jason was great to work with and the paperwork with trade in was super easy with Jason in finance department. It was an all around great experience I would recommend them to everyone. Thanks John Herzog More

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