Justin Horning

Let me start this by saying I purchased my VW Jetta SEL brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review plea brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review please read this part.. DO NOT PURCHASE A VEHICLE HERE! DO NOT HAVE YOUR VEHICLE SERVICED HERE! After my oil change on 11/07/20 they had ordered new speakers to be installed which I had to come back for another day. When I returned on 11/28/20 my car was shifting weird between 1st and 2nd gear.. Weird because it is only a little over a year old?? The maintenance technicians supposedly could not find an issue – so I was made to go about my merry way. Come 10/07/21, my car was shifting extremely hard, and I made an appointment with Napleton where they replaced my instrument cluster. TWO DAYS LATER 10/09/21, the car is shifting WORSE than it was before they replaced the instrument cluster! During this time of repair, I was provided a 2022 VW Jetta that stalled on me in the middle of a busy intersection and would not allow me to drive over 35mph not even TWO HOURS after leaving the dealership. My transmission and cooler were replaced, and I was left in a rental until 10/20/21. During that time, the service department did not follow up with me.. I quit using the dealership for oil changes and to buy tires due to the lack of customer service & knowledge. Here we are 2022, my sunroof got stuck open. I contacted the dealership to manually close it as there were storms in the forecast. They refused to close it at the time I called and made me make an appointment two weeks out on 9/16. During this window of time before my appointment we had a treacherous storm/tsunami come through Springfied, MO. After multiple conversations with the service advisors they agreed to let me bring it in during the storm and manually close it - they did. They stated that the motor in the sunroof button was working fine and that it must be the switch. Great, then they tell me I need to keep my appointment for 9/16 to replace the button/switch and not to open it. During this time of waiting for my appointment my check engine light also came on and my car seemed to be shifting weird again. I dropped my car off on 9/16 at 7:30am when the doors opened. I DID NOT HEAR A SINGLE WORD from the dealership until I reached out at 2pm. They informed me that “there was nothing wrong with the sunroof and that it was closed and not stuck open”. DUH, it was closed because NAPLETON MANUALLY CLOSED IT and told me not to open it until my appointment when the button was replaced. This information came from the HATEFUL front desk worker. Whom I witnessed sitting at her desk eating and watching Netflix. WHAT A NICE JOB TO HAVE! After multiple back and forth calls about the sunroof they agreed it was faulty and would need a new switch/button. Along with that my car needed the EVAP canister replaced as well as the transmission body/valve as my car was in fact NOT shifting properly ONCE AGAIN. I go to pick up my vehicle on 10/20 after the dealership has had it for over a month. I got maybe five miles down the road and my check tire pressure light came on and said my back tire is losing air pressure! I pull over to find out there is a NAIL THE SIZE OF MY HEAD in my BRAND-NEW TIRES. Terry offered that I waste more of my time to repair something I did not do, showed the lack of accountability. With all of this being said, THIS HAS BEEN THE WORST EXPERIENCE EVER! This is honestly the worst dealership in the Mid West, I would have rather went to a buy here, pay here. I would have gotten a better deal and a more reliable vehicle. NAPLETON AUTOWERKS LACKS KNOWLEDGE in all departments and any sense of CUSTOMER SERVICE! There are not enough words to describe how PATHETIC NAPLETON AUTO WERKS is. I will be making this known to anyone I come across. I will NEVER suggest ANYONE to buy another vehicle from this lot I will NEVER purchase another vehicle from this lot! RUN FAR AWAY!! 0/10 would NEVER recommend! More

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A great experience with JR, Sales manager and finance manager at Napleton VW! And even during the Covid 19 scare, the service department came to my home, picked up my car, made the necessary fix at the d manager at Napleton VW! And even during the Covid 19 scare, the service department came to my home, picked up my car, made the necessary fix at the dealership, brought it back to me, disinfected it, all at no charge! No that is customer service! More

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John Johnson (JR) worked with us when we were looking at a new vehicle. He was professional, easy to work with. Returned our calls promptly and made our purchase go smoothly. Thank you JR for all your help a new vehicle. He was professional, easy to work with. Returned our calls promptly and made our purchase go smoothly. Thank you JR for all your help and for making this an easy purchase. Sincerely, Brian and MeLisa Gibson More

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awesome place Amazing group of people, thank you for helping me find and purchase the beetle ! I know I’m picky on a few things but they listened to what I wanted . Amazing group of people, thank you for helping me find and purchase the beetle ! I know I’m picky on a few things but they listened to what I wanted . More

by shopkins324 Verified Customer Verified Customer

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Perfect car buying experience! From the first phone call till the minute Ron Jones handed me the keys to my new VW Beetle, I felt like I was his only customer. I told him what I wa From the first phone call till the minute Ron Jones handed me the keys to my new VW Beetle, I felt like I was his only customer. I told him what I wanted. He had two vehicles parked at the front door of the dealership with I arrived. I merely had to say, "That's the one!" It couldn't have been any easier. A pleasant buying experience all the way around. More

by Third Beetle for me Verified Customer Verified Customer

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Great dealership everyone was helpful and nice. Everyone went out of their way to make the buy process fast and simple. I highly recommend this dealership dealership everyone was helpful and nice. Everyone went out of their way to make the buy process fast and simple. I highly recommend this dealership More

by clintweldon10 Verified Customer Verified Customer

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Nice experience. This was one of if not the best experience I have ever had buying a car. Ron was not pushy and went above and beyond to take care of us. Everyone we This was one of if not the best experience I have ever had buying a car. Ron was not pushy and went above and beyond to take care of us. Everyone we dealt with was great I would and already have recommended him and your dealership. Thanks again. More

by stacy2898 Verified Customer Verified Customer

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Mike K is awesome My sales professional from Porsche is an elite salesman; he is one of the best I’ve ever seen in my entire life .I have bought over 55 cars in life. My sales professional from Porsche is an elite salesman; he is one of the best I’ve ever seen in my entire life .I have bought over 55 cars in life. I find this man to be an incredible person with great faith, great fortitude, and what he says he does;the rest of the dealership is just slightly above average.Howrver, I have known the general manager(VP) of the store for 20 years and he is a great man also; my discernment would be with others u might deal with in the sales process. That’s why I did not give 5 stars —Mike is a elite person. More

by djkenkel Verified Customer Verified Customer

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My new car They have gave me more for my trade-in then my vehicle was worth to make the deal work for me my sales rep was an awesome guy kind courteous talk to u They have gave me more for my trade-in then my vehicle was worth to make the deal work for me my sales rep was an awesome guy kind courteous talk to us and work with us you would be greatly missed thanks Philip And even though we could not take our vehicle home with us that day they have given us a vehicle to take home More

by mustang7816 Verified Customer Verified Customer

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New Tiguan Easy no pressure and very knowledgeable have purchased multiple vehicles and will always come back looking forward to the electric”Bus” and customizin Easy no pressure and very knowledgeable have purchased multiple vehicles and will always come back looking forward to the electric”Bus” and customizing it the way I like. More

by vweurotech Verified Customer Verified Customer

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