Justin Ledbetter | Page 13

New Mazda 3 I just purchased a new Mazda 3 today and could not have had a more excellent experience. I worked with Justine in sales and Ryan in finance who each I just purchased a new Mazda 3 today and could not have had a more excellent experience. I worked with Justine in sales and Ryan in finance who each provided outstanding customer service. Justine worked with me for several hours. I never felt rushed and I got the impression that he had my best interest in mind. When I finally decided on a car Justine and Ryan worked quickly to push my paperwork through. This is my third Mazda and with customer service like I experienced today it will not be my last. More

Report | Print

The Pinnacle of Car-Buying Experience It's a shame that it took so long for us to learn about the existence of this gem of a dealership situated in the town of Bel Air. I’ve been in the ma It's a shame that it took so long for us to learn about the existence of this gem of a dealership situated in the town of Bel Air. I’ve been in the market for over a year to buy a new vehicle, and I always knew that my next vehicle was going to be a Mazda, and that too a CX-5, but due to several factors my persistence soon dwindled. I can also go on to say that much of it had to do with the fact that most of the Mazda dealers we approached weren’t the best when it came to stellar salesmanship and customer service. This is where Heritage Mazda of Bel Air really shines; they make you feel like you’re part of the Heritage family, and they would work with you—fervently, as if you’re one of their own, so as to strike a good deal that puts a smile on your face. A special shout-out to Justin Ledbetter who helped us through the process not only in explaining the tiniest of details, but most of all, the impeccable commitment he has towards giving us one of the best customer service. This is the culture that we experienced within this dealership, they truly put on a show that is unparalleled. More

Report | Print

Best Car Buying Experience I Ever Had! I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the ma I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the majorities of us typically get poor to mediocre service on average across the board and have become hardened to it. On those rare occasions when we get good or great service we can’t help but wonder how quickly it will end. It is common knowledge that when it comes to buying a car the average American including myself cringes at the thought of the whole ordeal. First I have lived in Bel Air for over 25 years and have never owned a Mazda or shopped for one so after I did my on-line research about mid sized crossovers and the Mazda CX-5 kept popping up at the top I decided to stop in at Heritage Mile One which was 15 minutes from my home. My experience was literally the best car buying experience I have ever had and it just keeps getting better. My sales representative Justin Ledbetter has repeatedly called me after my purchase just to see if I have been pleased with my purchase and or have encountered any issues he can assist me with inclusive of providing hands on assistance with some of the newer electronic features. I even called him on a Sunday when I found a nail in the side wall of one of the tires the day I was ready to leave on vacation and he called me right back. I have to say in my many years of car shopping (I have owned in excess of 25 vehicles) I have never been so pleased with my purchase and car buying experience than at this dealership inclusive of Justin, their sales management team (all of which came over to introduce themselves during the sales process and provided their business cards) to the service manager down to the finance manager. Yes I did say the finance manager. He was an absolute pleasure to work with asking me up front what I may be interested in instead of trying to guilt sell me on things I did not need nor want. This experience was really put in perspective after I assisted my fiancé in the purchase a new vehicle from a local Ford dealership 2 weeks ago (she refused to buy anything other than America). She knew exactly what she wanted when we entered the Ford dealership just after 5:00pm on a Saturday and we were unable to close out until just after 10:00pm that evening. The sales representative walked us out in the rain to show us some of the features unlike my Mazda dealer which brought the vehicle into their bay so we would not get wet (rained that day to). To top things off we left the Ford dealer without one single business card. Needless to say we will never buy another car from them. More

Report | Print

Great Customer Service I visited this dealership, among many others in the area, and I always found myself back at Heritage Mazda. I never felt pressured to buy, or to put m I visited this dealership, among many others in the area, and I always found myself back at Heritage Mazda. I never felt pressured to buy, or to put money down (even if refundable) on a car I wasn't sure about. I came in, hoping to find a new car, but after hours of research, test drives with many different makes and models, I decided that I used car was best for our price range. I was treated no differently after changing my mind from New to Certified Pre-owned. Justin Ledbetter was my salesman, and I highly recommend him. He was professional, friendly and was able to answer ALL of my questions..and trust me, I had a lot! I've had my car for one day and I absolutely love the Mazda CX-5. I'm glad I implored all the options, but most importantly, glad I purchased here. Thank you again Heritage Mazda! Sincerely, a grateful and happy customer. More

Report | Print

Fantastic and Hassle Free After years of taking my car to Mazda for service, I had to buy a new car. My salesperson Justin was great. He answered every question I had about the After years of taking my car to Mazda for service, I had to buy a new car. My salesperson Justin was great. He answered every question I had about the cars I was interested in, and gave me time to make the decision. It was a fantastic zero pressure situation. He continually checked in with me during the process and after to make sure everything was smooth. More

Report | Print

Great Experience I worked with Justin Ledbetter as my salesperson and he was very helpful, honest and reassuring throughout my first car buying experiencing. He was ve I worked with Justin Ledbetter as my salesperson and he was very helpful, honest and reassuring throughout my first car buying experiencing. He was very respectful toward my parents and me, even though we required him to work late. I found him to be very knowledgeable and he ensured that all of our questions were answered. I appreciated the entire experience and it was relatively painless, which I think is rare for such a big purchase. Thank you, Justin! More

Report | Print

great experience Justin did a great job handling my purchase of the new Mazda CX-9. He knew everything about the new Car and gave a great test drive. He was friendly a Justin did a great job handling my purchase of the new Mazda CX-9. He knew everything about the new Car and gave a great test drive. He was friendly and not insistent that I buy that day. The manager was awesome as well giving me a great trade in deal and deal on the car. The finance department was friendly and easy to get through. They found me a better interest rate. Over all my experience was the best I have ever had buying a car. More

Report | Print

Good experience Our salesperson Justin Ledbetter and manager Devon Giddings were knowledgeable, helpful and friendly. They closed the sale with us in one evening, in Our salesperson Justin Ledbetter and manager Devon Giddings were knowledgeable, helpful and friendly. They closed the sale with us in one evening, in what we feel was a fair deal. We recommend Heritage Mazda! More

Report | Print

Great people with great attitudes! I went to this dealership looking for a Mazda3 and Justin Ledbetter helped me find exactly what I was looking for! In my price range, great warranty, I went to this dealership looking for a Mazda3 and Justin Ledbetter helped me find exactly what I was looking for! In my price range, great warranty, and he was extremely helpful in the process! He tried to get us the lowest Financing rate possible, and while essentially we ended up going with a personal loan institution, The extra effort on their part was greatly appreciated! And the best thing about it, is that I never felt forced, or felt like he was being pushy about selling the car. Definitely will recommend this location to any friends or family an definitely will recommend this location to any friends or family who are looking for cars. More

Report | Print