Justin Masters

Felt like I was in an International Airport when stepping inside this dealership. A tad overwhelming at first, but once I settled in I realized it felt nothing like a "car lot." No one was there to hound me inside this dealership. A tad overwhelming at first, but once I settled in I realized it felt nothing like a "car lot." No one was there to hound me or stress me into a buy. Very relaxed environment with great coffee. More

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Justin was extremely helpful and kind throughout the entire process. I got what I wanted for a fair price. entire process. I got what I wanted for a fair price. More

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Everyone was very responsive and helpful with getting me into a new car. Always welcoming when a dealership actually acts like they want your business. Best experience I’ve had so far into a new car. Always welcoming when a dealership actually acts like they want your business. Best experience I’ve had so far More

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This is my second Ed Martin purchase, but I'm thankful to have Justin working with me and my wife. My wife was struggling with2 choices & Justin was very patient with her making that choice and offered dif have Justin working with me and my wife. My wife was struggling with2 choices & Justin was very patient with her making that choice and offered different options on both. More

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Justin was great. Very personable and responsive. Truck was delivered with no problems. Best dealership experience I ever had. Highly recommended. Very personable and responsive. Truck was delivered with no problems. Best dealership experience I ever had. Highly recommended. More

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Justin was great from the beginning in October/November when we ended up ordering a Grand Highlander until we picked up on April 6. The time line he presented to us ended up to be right on what he said. when we ended up ordering a Grand Highlander until we picked up on April 6. The time line he presented to us ended up to be right on what he said. He answered our questions and provided us with information needed. My only issue was the lack of movement from the dealership on being willing to allow me to pay anything south of full retail. Going in ordering a car 4 or 5 months and the lack of vehicles I was aware of my lack of leverage to negotiate a better price. With that being said, having bought 3 previous vehicles from the dealership and deciding to go with them instead of O'brien I thought would have warranted them giving me something in good faith to make me feel good and have me come back for next vehicle. Instead I got the feeling, "this is what we can charge and get, if he doesn't buy then they can sell it to someone else." This is probably a true statement but a good faith nominal movement would have given me that positive feeling of wanting to definitely come back and purchase again. That is why I came back in the first place. I had that feeling from my previous 3 purchases. I thought that part of this process was impersonal. More

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The sales team was very helpful, low pressure and extremely patient. The only challenge was working with Finance. The process seemed strange and rehearsed. A little impersonal. And the explanatio extremely patient. The only challenge was working with Finance. The process seemed strange and rehearsed. A little impersonal. And the explanation of the warranties were confusing given what we'd just talked about with the sales person. We had a lot of skepticism if they were needed or not. More

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Everyone was friendly and helpful. We got a good deal without a lot of haggling, which was nice. The day we were there the salespeople were not allowed to have any chairs. I found that We got a good deal without a lot of haggling, which was nice. The day we were there the salespeople were not allowed to have any chairs. I found that to be a bit uncomfortable for myself because I felt so sorry for them! I kept wanting to give my chair to our salesman. He looked so uncomfortable bending over his desk and/or kneeling on the hard floor. More

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Special thanks to Justin, D Lark and Chris, you all made my first car purchase a success. Justin is a great guy, he really encouraged and advised me on steps to take and also put me on the right track towa my first car purchase a success. Justin is a great guy, he really encouraged and advised me on steps to take and also put me on the right track towards my credit. More

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My experience was excellent thanks to Justin who listened to me and made the experience efficient. to me and made the experience efficient. More

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