Justin Spurlock | Page 19

Professional courteous service. Jose, our salesman, and Jimmy, the sales manager were top notch. Plus we got a fabulous deal on our purchase. Jose, our salesman, and Jimmy, the sales manager were top notch. Plus we got a fabulous deal on our purchase. More

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St Augustine Hyundai has excellent customer service and they are very accommodating on walk ins and very awesome with appointments always on time and service is really awesome excellent staff they are very accommodating on walk ins and very awesome with appointments always on time and service is really awesome excellent staff More

by CINDYLANE969 Verified Customer Verified Customer

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Everyone at this dealership is top-notch - very friendly and professional. I recommend them all the time! and professional. I recommend them all the time! More

by adelewright Verified Customer Verified Customer

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Was very quick at getting me in without an appointment. Let me know what was wrong with vehicle quickly. Let me know what was wrong with vehicle quickly. More

by jvproberts Verified Customer Verified Customer

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The new dealership is amazing! Such an upgrade from the previous location; and wait the time to get in for service has also been reduced from over a month to two weeks or less. Tha Such an upgrade from the previous location; and wait the time to get in for service has also been reduced from over a month to two weeks or less. Thank you! More

by liamcdaniel1999 Verified Customer Verified Customer

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Always the best service. Always with cheerfulness. I’m greeted From the very start and shown into the comfortable waiting lounge. Always with cheerfulness. I’m greeted From the very start and shown into the comfortable waiting lounge. More

by carlbaytala Verified Customer Verified Customer

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Very professional service rep. Justin fully explained the issues with my car. The only problem I have is with the cost of the repair. A $10 part cost me about $550 or so. The probl Justin fully explained the issues with my car. The only problem I have is with the cost of the repair. A $10 part cost me about $550 or so. The problem was with the steering servo motor couple and the labor. This is a poor design to say the least and should have been a recall. I also was looking to change the spark plugs. This requires pulling the intake manifold to get the back three. Another stupid move by the Hyundia engineering team. My suggestion to Hyundia is to line up all the engineers and have them count off by threes and then fire 1 & 2 while telling number 3 to pull his or her heads out of their butts. Better yet, put a shop mechanic in charge of approving the final designs. More

by nav762000 Verified Customer Verified Customer

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If I could give my review zero stars, I would. I have had a Hyundai car for the past 4 years. I bought my third Hyundai vehicle from Hyundai of Saint Augustine last year, a new 2023 Hyundai Palisa I have had a Hyundai car for the past 4 years. I bought my third Hyundai vehicle from Hyundai of Saint Augustine last year, a new 2023 Hyundai Palisade. I brought my Palisade to Hyundai of Saint Augustine to get a simple oil change on a Saturday. After coming home, the next day my car was leaking oil. Luckily for me, my husband is a technician and was able to fix the mistake of the technician who did not place the O-ring correctly. So we had to pay out of pocket for an entire oil filter kit in order to get a new O-ring. We reached out to Justin on Monday at 8 am and did not hear back from him until 5:30 pm that night. What if my husband was not a mechanic and I did not have a vehicle to drive? So after my husband was able to speak to Justin on Monday, Justin was unable to help and said that he had to speak to his manager. We did not hear from Justin after leaving a voicemail. We also left a voicemail for the service manager who never called us back. We did not hear from Justin again until Friday, 5 days later. We were told that we would be reimbursed for the money we had to spend to fix their technician's mistake, still have not received the reimbursement. We also asked to have my front grill to be warrantied when we came in for the oil change as the paint is delaminating. Justin said that pictures would be taken and he would bring this up to management as well. We were then told we would have to come back to the dealership Monday through Friday to have someone look at it in person. The entire point of taking pictures was to avoid having to come in on a Monday through Friday as I am a healthcare provider and do not have to ability to do that. Overall, very unsatisfied with the customer service. More

by devinbellini Verified Customer Verified Customer

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Clean,clean,friendly, prompt professional trustworthy information was prompt staff was friendly helpful I will see you again information was prompt staff was friendly helpful I will see you again More

by skeptici12 Verified Customer Verified Customer

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first visit to new location April 2024 - oil change / multipoint/check battery - battery failed test- dealership did not have a replacement battery - had to wait over one hour for new battery to be loca multipoint/check battery - battery failed test- dealership did not have a replacement battery - had to wait over one hour for new battery to be located and installed. July 2024 oil change/ multipoint took over an hour and 45 min. Tunde O'Connor is the best of the best and the number one reason I continue having my car services at St Augustine Hyundai. You could not ask for or find better customer care than what Tunde provides. Mirena Napier is always as pleasant as can be. More

by colleenmur07 Verified Customer Verified Customer

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