Justine Melchior | Page 4

Justine was upfront and easy to work with. This could not have been an easier process. They were able to get us the vehicle we wanted and we are happy to have worked with this dealership. Looking forwa not have been an easier process. They were able to get us the vehicle we wanted and we are happy to have worked with this dealership. Looking forward to the new building and all it has to offer. More

by Keith Boerger Verified Customer Verified Customer

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Overall a pleasant experience. Low pressure,helpful, excellent salesperson, follow-up was prompt and courteous. I would buy from them again. Justine is a credit to her profession. excellent salesperson, follow-up was prompt and courteous. I would buy from them again. Justine is a credit to her profession. More

by BOB.SHUBERT Verified Customer Verified Customer

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Justine gave us extraordinary service. She went above and beyond. Justine is very knowledgeable, thorough and friendly. We would recommend Justine to any of our friends. and beyond. Justine is very knowledgeable, thorough and friendly. We would recommend Justine to any of our friends. More

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Justine was very patient and helpful in helping with my questions regarding end of lease for my previous vehicle. I didn’t know how ending a lease worked in buying a new vehicle. questions regarding end of lease for my previous vehicle. I didn’t know how ending a lease worked in buying a new vehicle. More

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Professional and friendly staff. I loved the experience of buying my Subaru Tribeca at Luther Bloomington Acura Subaru, and highly recommend this business for everybody. of buying my Subaru Tribeca at Luther Bloomington Acura Subaru, and highly recommend this business for everybody. More

by AZARMALUKI Verified Customer Verified Customer

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We love our subaru!!!! We bought the retired service loaner in May....then this fall paint started to flake off the rear bumper cover. I took it in to the local body shop. I was told the car had damag loaner in May....then this fall paint started to flake off the rear bumper cover. I took it in to the local body shop. I was told the car had damage and the repair was a very poor, fast job....no sealer, no primer. If this was a used traded car I would have been more understanding, but it was your car, a service loaner. I called your dealership...little attention to my concerns. I reached out to Justine, our sales person; she lined me up with Mike, used car manager...he agreed to fix the issue. I wanted either a new bumper cover, or the one on the car to be sanded down, and finished properly. While talking with Mike he called over a guy who looked like he was touching up cars. He agreed that the car had been "bumped". He commented that we did need to have the cover removed to fix the paint. I insisted that it did, as the repair was second rate. I was told to bring the car back the next week on Monday. When my wife dropped it off; no one knew anything about us bringing the car in. There also was not a service loaner lined up. Eventually they took the car and gave her a loaner. When we came to pick up the car three days later the keys were not with the cashier, but on Justines desk. This whole process seemed "fishy" to me; not on the up and up. In total we visited the dealership three times. We drive from near Rochester...it was over 300 miles of driving and about six hours of our time, just to have our car repaired the correct way. I feel there was a lack of integrity, from the poor workmanship with the original repair, to the picking up of the car. We love the car.....probably will not return to buy our next Subie. More

by LYNDAANDCHUCK Verified Customer Verified Customer

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Welcoming staff that are very helpful and interested in answering your questions. Feels a bit crowded but the new location will certainly help with that. Great salesperson. Finance person surprised us w answering your questions. Feels a bit crowded but the new location will certainly help with that. Great salesperson. Finance person surprised us with multistep attempt to sell a variety of extras that weren't mentioned before final process. More

by HicksPeak Verified Customer Verified Customer

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Outstanding salesperson, knows the Subaru's inside and out on all models, tech savvy and went out of her way to show us everything on our 2021 Outback. out on all models, tech savvy and went out of her way to show us everything on our 2021 Outback. More

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Justin, help us very well, try to find solution to take our new crosteck Subaru. We love the good aptitude and respect customers. That counts to much!!! our new crosteck Subaru. We love the good aptitude and respect customers. That counts to much!!! More

by emilseneira Verified Customer Verified Customer

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High expectations after using your service dept. in the past we’re exceeded by sales experience. Threw the curve of arriving at 730 pm and they hit it out of the park. past we’re exceeded by sales experience. Threw the curve of arriving at 730 pm and they hit it out of the park. More

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