K. LaMar Gresham | Page 12

I purchased a new Genesis GV70 on Dec 27, 2021. In the current market, I was happy that there was no additional markup over MSRP. I also received a reasonable offer for my trade. I had asked if they had current market, I was happy that there was no additional markup over MSRP. I also received a reasonable offer for my trade. I had asked if they had a GV80 and told them I would prefer that model. They said no. With the availability of new vehicles, I decided to purchase the GV70 since it was close to what I had wanted. I concede that it was my decision and I was not pressured. When signing the paperwork, there was a form that said a 7 day exchange period. While waiting for the GV70 to be prepared, I told the sales manager if they get a GV80 in that period, I would be more than happy to utilize that exchange offer. He said, OK and would let me know if one came in. I left with the vehicle around 5pm. I returned to Hall the next morning to ask some questions on setting up various features as no owner's manual was included with the car. I told the salesman to not forget to let me know if a GV80 was available in the exchange period. He then said, our other Hall Genesis dealer might have one, let's check. And... of course, they did. I am fairly upset that this information was not provided before I bought the GV70. I had learned that Hall Newport News would no longer be a Genesis dealer in 4 days and would have had to send any new Genesis in stock to another dealer. Losing the sale. It is my suspicion that even though I expressed many times I would prefer a larger GV80, they neglected to provide the information that another Hall dealer may have one available so they could sell the GV70 in stock before having to transfer it. During the sale and while waiting for paperwork or other items, the salesman would take phone calls or just get up and leave to talk with other salespeople or customers without a word to me. I found to be unprofessional. At least excuse yourself. With my trade in, after all fees, vehicle price, etc. they owe me over $10K. I asked then how they would get this to me. The salesman admitted, he had no idea. I texted again today, a week later, in what form and when I should expect the owed balance... no response. Same result with when I can expect an owner's manual. Prior to the sale, I pointed out a few small, light scratches on the rear bumper. I was told that their paint tech was not available and would be in Thurs of last week and I would be contacted to bring the vehicle in... still have not heard from them. During paperwork signing, the "we owe" form stated something to the effect of "repair scratches on bumper". I looked today for that form in the folder they gave me at end of sale and realized I was not provided a copy. I assume they will still honor but wonder why it was not included. *** I tried to submit this survey but must select whether or not I would recommend this dealership. I left it blank because I am on the fence. A reasonable trade value was given, no markup on GV70 (possibly because they had to sell it in 4 days). Although, I had attempted to order a GT500 from Hall Ford the week prior but they would not allow an order without a $10K markup over MSRP. So, I assume the various Hall dealers are putting markups on all vehicles that they are not on a time crunch to sell. I will put not recommend for now but may change it if ever contacted for explanation on neglecting to inform of GV80 availability, when and how I will receive balance owed, owner's manual, and bumper repair. More

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Kevin Reid was great from start to finish. He was very kind and helpful and has great personality. I visited with Kevin on multiple occasions and each visit was pleasant and welcoming. Thanks Kevin and Ha kind and helpful and has great personality. I visited with Kevin on multiple occasions and each visit was pleasant and welcoming. Thanks Kevin and Hall Hyundai for such a wonderful experience. More

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LaMar was fantastic. Website was a little inaccurate and the mgt side was a little confused about the asking price on the car. LaMar straightened it out. He went above and beyond by “re-detailing” the car the mgt side was a little confused about the asking price on the car. LaMar straightened it out. He went above and beyond by “re-detailing” the car after it returned from detail to wipe out all the streaks. I would definitely recommend him to anyone. More

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I was pleased with the hard work and professionalism displayed by the service team members! Thanks so much Mr. Terry Hert, Sr., Catherine Gordon, Christopher Thoman, and Lamar for your time, energy, and displayed by the service team members! Thanks so much Mr. Terry Hert, Sr., Catherine Gordon, Christopher Thoman, and Lamar for your time, energy, and welcoming atmosphere. I’m happy to join the Hyundai family! More

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Lamar sourced the unobtainable in the right trim and color. Great communication skills. Worked through dinner to close this for me. Very professional. color. Great communication skills. Worked through dinner to close this for me. Very professional. More

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LAMAR IS PHENOMENAL WITH RELATING TO THE CUSTOMER NEEDS AND WANTS. HE goes above and beyond to ensure the customer is being heard and if you do not agree with something he does not force you into anything. AND WANTS. HE goes above and beyond to ensure the customer is being heard and if you do not agree with something he does not force you into anything. He ensures the customer is happy. More

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LaMar’s assistance was top notch! So excited to be a GV80 Genesis owner. Couldn’t have asked for an easier purchase. Genesis owner. Couldn’t have asked for an easier purchase. More

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We had the pleasure of working with LaMar yesterday when we purchased our Genesis vehicle from him. He’s a great salesman, answered all our questions, and was very helpful. We are overall very impressed wit we purchased our Genesis vehicle from him. He’s a great salesman, answered all our questions, and was very helpful. We are overall very impressed with the customer service we received from LaMar and the team at the Newport News Hyundai/Genesis dealership! More

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Thanks for the great service! It was fast,painless, and right to the point. Thanks again! right to the point. Thanks again! More

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Very great service with well knowledgeable people. Helped me with all my questions and providing the best options for me and the car I was looking for. Came in with nothing in mind and they helped me find th me with all my questions and providing the best options for me and the car I was looking for. Came in with nothing in mind and they helped me find the car that best fit my needs and price range. They were also very patient with me and didn’t pressure me into rushing to a decision even tho the cars were going quick. More

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