KC Chan

I am extremely disappointed with the customer service at BMW of the Main Line. My family and I traveled approximately three hours one way from Germantown, MD to complete a confirmed lease for a 2025 BMW i5 BMW of the Main Line. My family and I traveled approximately three hours one way from Germantown, MD to complete a confirmed lease for a 2025 BMW i5 xDrive40. Despite providing all requested documentation, including driver’s licenses, insurance, and a completed credit application, and receiving a written lease offer, the dealership refused to honor the agreement. While Sales Associate remained professional and apologetic, the General Manager was dismissive, unhelpful, and unprofessional, making no effort to resolve the issue. Because of this, we lost a full day of work, incurred fuel costs, purchased new insurance, and were ultimately denied the lease we had agreed to. This experience is completely inconsistent with the premium BMW brand, and I would caution future customers about potential poor service and lack of accountability at this dealership. More

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Afroze and his tie entire team are absolutely amazing. Top-notch experience the best customer service special appreciation to KC and Ryan. Top-notch experience the best customer service special appreciation to KC and Ryan. More

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The new car sales manager, our client advisor and our financial manager provided a very positive experience to purchase a new vehicle. They guided us through the process as professionals. They treated us financial manager provided a very positive experience to purchase a new vehicle. They guided us through the process as professionals. They treated us with dignity and respect and made the car buying process a pleasure. Thank you to the staff who did a fine job preparing the car for delivery. I would highly recommend the dealership to my family and friends. More

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Thank you Debbie Schmidt . You make each service visit a pleasure. You keep me informed and always keep your word re: time. You are the BEST You make each service visit a pleasure. You keep me informed and always keep your word re: time. You are the BEST More

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This dealership was awesome, everything went smoothly thanks main line. I could not be happier, I will be back again. thanks main line. I could not be happier, I will be back again. More

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I'm thrilled with my new ride. My primary sales contact, Wes, was polite and accommodating throughout the whole process. I was comfortable asking questions and never felt pressured My primary sales contact, Wes, was polite and accommodating throughout the whole process. I was comfortable asking questions and never felt pressured into a decision. Vinnie and KC in financing were also pleasant and helpful throughout the pre-owned car-buying experience. Anyone looking to buy a car needs to check this place out. More

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Gave us a loaner car with a damaged tire then tried to blame it on us. Even one of the mechanics said he reported the damage after it was used previously but it was never fixed. We regrettably purchased 2 blame it on us. Even one of the mechanics said he reported the damage after it was used previously but it was never fixed. We regrettably purchased 2 vehicles from this dealer and have never been impressed with the customer service. Going somewhere else next time but never to Mainline BMW again. More

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I just leased my fifth 3 series from BMW of the Main Line. I appreciate that KC Chan has been there each time to make the overall experience a pleasure. Over the years the dealership on Bala Avenue ha Line. I appreciate that KC Chan has been there each time to make the overall experience a pleasure. Over the years the dealership on Bala Avenue has earned and RE-affirmed my trust. I could easily go to a BMW dealer closer in distance to my home, but I continue to use BMW of the Main Line for sales and service. More

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Fantastic dealership very friendly and honest. From sales to management to finance it was a very professional and friendly environment. Delivery was very detailed as well. I highly recommend KC, Jesse, Nick to management to finance it was a very professional and friendly environment. Delivery was very detailed as well. I highly recommend KC, Jesse, Nick and the whole dealership More

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I have been working with BMW of the Main Line for over 20 years, always an outstanding experience with both sales and service. Highly Recommend years, always an outstanding experience with both sales and service. Highly Recommend More

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