KIM ESLICK

I had an issue earlier, I came into the dealership to get the issue resolved. I was met at the front door by the general manager Brian Longacre. He took the time to listen, he didn’t cut me off, and heard wh the issue resolved. I was met at the front door by the general manager Brian Longacre. He took the time to listen, he didn’t cut me off, and heard what I had to say, and its entirety. He explained to me the dynamic of the locking lug nut that I have, and then he apologized for what was told to me. He reassured me that this was not the way that business was done at this dealership and that it would be rapidly taken care of. He stepped in the back to the service department for about five minutes, then came and got my keys and drove my Jeep around the corner and said we’re going to take care of this for you right now. Many places that I’ve been to sometimes are standoffish, or they even question the validity of the story being told. But not Bryan, he did exactly what a manager should do in a situation like this. He didn’t get defensive, he simply said let’s get that taken care of. He didn’t hesitate, he just made sure that I left happy. The comment that I wrote earlier, I wrote because I was upset. I had a very valid reason to be upset. But Bryan really did go above and beyond to make sure that I knew that my business was valued. I appreciate him and I retract my former complaint and if you do come to this dealership, make sure you ask Bryan for a Coke because he has the original ones not the ones with the high fructose corn syrup. More

by derontharris Verified Customer Verified Customer

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I want to have a simple oil change and a tire rotation. They changed the oil but told me that there was a locking lug nut on one of my wheels that they couldn’t get off because I didn’t have the proper key They changed the oil but told me that there was a locking lug nut on one of my wheels that they couldn’t get off because I didn’t have the proper key. The mechanic said and I quote.” let me try something.” a few minutes he came back with one of my lug nuts. It had been extremely.damaged. He said he was able to get one off but couldn’t get it back on without the tool. I left and went to an auto parts store and got the proper tool and came back a few days later. First of all, it took an hour and a half for someone to even attempt to try and put a simple lug nut back on my vehicle. After that we came back and we were told that our lug nut was stripped in the first place, which was a straight up bold face lie. That lug nut was not stripped, none of my Lugnuts were damaged at all until I got to this dealership. We were told that someone would contact me on Monday to handle this, it’s Monday, and no one has called me yet. The fact that they took my lug nut off without the proper tool in the first place is a huge red flag. The fact that they couldn’t get it back on was another red flag. But what angers me the most is the fact that they tried to blame me, and straight up lied and said that the lug nut was stripped previously. I’ve had my Jeep for two years and I’ve had my tires rotated three times at the Jeep dealer in Lake City Florida which is where we bought the Jeep. We have had no problems previous to this. Every time our oil is changed the Jeep dealer in Lake City Florida sends us a video of anything that is wrong with the vehicle. I would not recommend this dealership at all, if you want a jeep go to a dealership that doesn’t lie when they damage your property. Kim in the service department was great, but our experience at this dealership completely overshadowed that. More

by derontharris Verified Customer Verified Customer

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Kim kept me informed and did a great job. Will ask for her on my next visit. Will ask for her on my next visit. More

by jhraperppc Verified Customer Verified Customer

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Kim was patient as I was annoyed. My appointment was not on the schedule. Had to remind her about the oil change and tire rotation on top of the air bag recall which has been in eff My appointment was not on the schedule. Had to remind her about the oil change and tire rotation on top of the air bag recall which has been in effect since June of last year. I had to keep calling to see if they were still there. The back of the van was all torn apart. If they needed to work there at least put things back the way the way it found. At my age 73 a large dog bed that was on top of a tarp is not easy to put back. Needed to get help from a neighbor. Not at all happy with your service. More

by waterpump2 Verified Customer Verified Customer

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The staff Sales were amazing. Sales manager was straightforward and transparent. They made it happen for me as a retired army veteran, and we’re able to get me in the right vehicl Sales manager was straightforward and transparent. They made it happen for me as a retired army veteran, and we’re able to get me in the right vehicle for the right monthly payments. I highly recommend anyone that’s looking to buy a vehicle to call Jorge Molina, and Ron stepp. The general manager made it happen for me very professional staff, which is rare nowadays. More

by solfelici Verified Customer Verified Customer

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Kim was friendly and was able to assist me with my oil change. She was even able to get my truck in for a complimentary car wash. Thank you Kim and Team! change. She was even able to get my truck in for a complimentary car wash. Thank you Kim and Team! More

by rpfrank1777 Verified Customer Verified Customer

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Patrick and Enrique were great to work with. They helped us get to a deal that made sense for us in our purchase of our Wrangler. They and management at Advantage were also very helpful when my They helped us get to a deal that made sense for us in our purchase of our Wrangler. They and management at Advantage were also very helpful when my wife's mom passed away suddenly a few days before we were supposed to sign paperwork and pick up the car. We really appreciate that they gave us all the time we needed. More

by danielvdebs Verified Customer Verified Customer

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I have been having my vehicles serviced here for the past 12 years.All the service advisers are very helpful. 12 years.All the service advisers are very helpful. More

by erica43 Verified Customer Verified Customer

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Kim was fantastic and took care of every issue and kept me informed. She told me about the recalls and let me know that when the part comes in for my second recall she would be in touch me informed. She told me about the recalls and let me know that when the part comes in for my second recall she would be in touch More

by logeesdad Verified Customer Verified Customer

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Excellent service. Very prompt when assessing and providing estimate for service work. The work is always top notch. Very prompt when assessing and providing estimate for service work. The work is always top notch. More

by JLINNERT001 Verified Customer Verified Customer

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