KJ Rodriguez

A few months ago, I dropped my vehicle off for an oil change. My service advisor was Omar and was very nice and professional. When I returned later that day to pick up the vehicle, I did a walk around be change. My service advisor was Omar and was very nice and professional. When I returned later that day to pick up the vehicle, I did a walk around before leaving the lot and observed a small chip in the paint on the rear bumper. I walked back into the service area and spoke to Omar to advise him of damage. I requested to review the photos he took of my truck when I dropped it off to see if maybe the damage was there at the time. We both reviewed the photos and did not see the damage. Omar took more photos of the damage and said he was sending them to his manager. He then told the dealership would repair the chip and requested that I return on later that week. When I arrived I spoke to Omar again. He explained that the manager had instructed him to give me a paint chip pen, explain how to use it, and that would satisfy the issue. This was cause for concern to me because I have not seen great results from using paint pens. I asked Omar if one of the service technicians could repair the damage and also what would happen if I wasn’t satisfied with the repair. Omar explained that we could discuss with the manager after the repair if there was still an issue. Later when I picked up the vehicle, I inspected the damage and observed it was still very noticeable. Omar was unavailable so I spoke to a different service advisor named KJ, who was also professional. I explained the entire situation to KJ and he inspected the damage with me. KJ offered to get the service manager to discuss the matter. I was then introduced to Pete the service manager. Pete was noticeably angry the moment he stepped out of the building, so I tried to diffuse the situation by introducing myself and shaking his hand. He was rude and yelled at me without prompt. He told me that the dealership wasn’t going to repair my vehicle because I couldn’t prove they damaged it. Pete then claimed the damage to my rear bumper that wasn’t in the pictures at drop off was likely a rock chip. KJ stood by during the interaction and wouldn’t even look up from the ground, presumably over how his manager was acting. I explained my point, but Pete insisted I was talking down to him. I realize the conversation wasn’t going to be productive so I requested to talk to Pete’s manager. Pete said his manager Jeremiah was unavailable. Pete refused to give me a contact number for Jeremiah, but did provide an email for him. I called the dealership’s main number that same day because I didn’t believe that Pete was telling me the truth. I was informed that Jeremiah was in fact off of work and the person on the phone took my contact information and said they would leave it on Jeremiah desk. I waited 2-3 weeks and never got a call from Jeremiah. Then I decided to send him an email. I gave him my contact information and requested that he respond to the email so that we could set up a convenient time for both of us to discuss the issue. Its been almost a month and I have still not heard back from Jeremiah. Note that I purchased this vehicle from Schomp Hyundai 2 years ago and I’ve been a loyal customer for the past 5-6 years to their service department. I’m so disappointed that they’re treating me like a liar and refusing to even call me about the damage to my vehicle and about how their manager treated me. If you decide to deal with Schomp Hyundai, know that if anything does not go smoothly, your concerns will not be taken seriously. I will be taking my business elsewhere. More

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Had great purchase experience with Schomp. Attila Szabo Was great as a sales advisor. Prior to my purchase visit, he understood my requirement and kept me updated on the new inventory, offers Attila Szabo Was great as a sales advisor. Prior to my purchase visit, he understood my requirement and kept me updated on the new inventory, offers etc. when I finally decided to buy, Attila made the entire purchase experience out of the word and I was in and out within an hour with my new car. He explained various buying options, packages for me to decide and didn’t insist on me selecting any of those. However, my car had some manufacturing fault(no dealers fault) for which I had to tow it back to the dealership on the next day. Though Attila was off that day, he spoke to the GM and asked me to reach out to him when I reach there. When I asked for the GM at the dealership, I was not able to talk to him even though he was right in front of me. Seems like GM of Schomp Hyundai is out of reach for customers. However, other manager and a sympathetic sales advisor, Nick Becker took care of me, helped me with the loaner car. Nick is so amazing and caring. He stood by my side and helped me through out my visit and made me feel I mattered. My car is still at the service station awaiting the part. But service station staff were great too. Post diagnosis, they sent me a short video exposing what’s wrong and what are the next steps. So far my experience has been great and if anything changes until I pick up my car, I will come back and update. More

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Service department: Very poor communication in terms of what the problem is with the vehicle, how much it will cost to fix, whether they will have the parts in stock, how long it will take to fix, wheth of what the problem is with the vehicle, how much it will cost to fix, whether they will have the parts in stock, how long it will take to fix, whether the vehicle is ready to pick up... pretty much every step of the way. I was told on one occasion that the problem would take a max of 3-4 hours to fix and that they would fit me in whenever I brought it back. Brought the vehicle in on Thursday, was told I could pick it up Friday or Saturday, had to call and text multiple times to find out that they hadn't even started it yet on Saturday at 4 PM... Finally got it back on Tuesday. Five days to do a few hours of work. More

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Dont bother purchasing the one protect windshield insurance from Schomp. Trying to get my windshield replaced under that protection plan was an absolute nightmare. I had taken in my Hyundai to hav insurance from Schomp. Trying to get my windshield replaced under that protection plan was an absolute nightmare. I had taken in my Hyundai to have the charging port diagnosed because I was having issues with it. They gave me a loaner vehicle to use while I left it in the shop for three days so they could do that and replace the windshield. Then at the end of the day on a Thursday I got a text that they didn't replace it because they were missing a bracket that they had to order from Canada. I then tried to schedule a time to take it in for the replacement that would not require being without a vehicle all day so that I could make it to work. I was told that the glass guy only shows up on Thursdays and they never know what time he will arrive so I would just have to leave my car there all day. I asked about getting a loaner and was told that since it was not a Hyundai warranty repair visit they could not authorize a loaner. Sounding ridiculous? It gets better. Dropped off my car at 8am this past week. Had not heard anything by 11am so I asked if there had been any progress or if there is an ETA of when my car would be done so I could pick it up and try to get to work for the last half of the day. I got a response of "I dont have an exact eta but it will be done by the end of the day". I then text again around 2pm to see about getting back to the dealership in time to take it home so I would have a vehicle for work on Friday. I got a response saying the glass guy still had not shown up, but he should be there in a few minutes. Around 2:30pm I got notification that my car doors had been left unlocked. This would indicate that the work had started. I got an uber back to the dealership which is an hour from my house across town. I arrived around 4:15pm and went to the service desk to ask if my car was done. I was told not yet.. so I said ok I will be in the waiting area. Around 4:53pm I asked again if my car was done and was told verbatim, "Not sure, still waiting". I sat in the waiting area again.. they close at 6pm so when it was close to 5:45pm I checked for the location of my car. It looked like it was parked behind the service center which is where they put the cars when they are done working on them. I walked the counter again and asked if it was done. I was told "Nope, still waiting". I said you are closing in 5 minutes arent you? I need it back before I leave today. He then got up and said he would check with the foreman. Then he comes back with my key and goes oh its been done sorry not sure for how long. I get in my car after it gets pulled around and its super hot in the cabin which means its been out in the sun for a long duration of time. It was most likely already done when I first arrived at the dealership. Nightmare. You guys should figure this out. I feel like you dont care at all about me as a consumer after I purchased a vehicle at your dealership earlier this year. More

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I thought KJ went above and beyond helping me. He was a savior. He battled the warranty company for me. Terrific employee. He was a savior. He battled the warranty company for me. Terrific employee. More

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