Kacey Burriss
Kacey Burriss at Koons Clarksville Chevrolet Buick GMC

Kacey Burriss | Page 3

Service Advisor

Koons Clarksville Chevrolet Buick GMC

12421 Auto Drive
Columbia, MD 21029

5.0
47 Reviews
5.0

47 Reviews

Write a Review

47 Reviews of Kacey Burriss

May 13, 2023

Dealership Rating
Employee Rating

My experience was great. I was kept informed as to what was needed to repair my corvette. Even though parts needed to be ordered for the repair I was informed every step of More

by Lhoustonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Koons Clarksville Chevrolet Buick GMC responded

We're delighted to see that you had a great experience with us! It's wonderful to hear that Kacey kept you informed throughout the repair process of your Corvette here at Koons Clarksville Chevrolet Buick GMC. Thank you for your business and we hope to see you again soon. Drive safely!

February 15, 2023

Dealership Rating
Employee Rating

I have not been a fan of the corporate approach that Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealers More

by Win Kelly fan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Feb 28, 2023

Koons Clarksville Chevrolet Buick GMC responded

I am disappointed to see we have fallen short of our five-star standards. We take customer feedback seriously, and I would like the opportunity to discuss your concerns and learn how we can improve your experiences moving forward. Please reach out when you have a moment. Thank you, Joe MacCready - Customer Relation Manager - 443-454-6906

December 17, 2022

Dealership Rating
Employee Rating

As always Kacey does a great job on my truck. And always get me in and out in a timely manner. Thank you More

by Douglasrider61
Sales Price Transparency
Recommend Dealer
Yes
Dec 18, 2022

Koons Clarksville Chevrolet Buick GMC responded

Kacey exactly as you described. She has a passion for assisting clients and is packed with knowledge. Thank you for your business from your friends at Koons Clarksville Chevrolet Buick GMC, we hope to see you back again!

June 19, 2022

Dealership Rating
Employee Rating

I have A 2017 GMC Acadia I have had brake problems with this truck since it was new I am still having problems with the brake system On this vehicle I am being told that the mechanic cannot smell brakes bu More

by Frrosa1952
Friendliness
Recommend Dealer
No
Jun 22, 2022

Koons Clarksville Chevrolet Buick GMC responded

I'm very sorry to hear about the issues you are having with your vehicle. We want guests to be confident in our services and I'd like to step in here to see if I can assist you further. Please consider giving me a call. Thank you, Keith Williams - Service Manager - 410-988-9522

May 29, 2022

Dealership Rating
Employee Rating

Kacey is AWESOME. Appointments are adhered to and there is great communication as well as follow up. Thank you. More

by Coach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 31, 2022

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the great review! We appreciate your support and are happy to hear that Kacey delivered such a successful service experience. Drive safely, and we hope to see you back at Koons Clarksville Chevrolet Buick GMC!

Jun 04, 2022

Coach responded

Only the very best for service.

April 19, 2022

Dealership Rating
Employee Rating

I received excellent service and the staff explained everything they did in detail. Would definitely recommend. More

by jjjrobin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Lawrence

Apr 19, 2022

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Koons Clarksville Chevrolet Buick GMC team. Drive safely, and we hope to see you back!

March 20, 2022

Dealership Rating
Employee Rating

My service advisor was amazing thank you kacey Burriss for everything ❤️ ❤️ ❤️ ❤️ I will be back More

by Rhodes.lynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 21, 2022

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the great review, Lynn! We appreciate your support and are happy to hear that Kacey was able to assist with your vehicle. Drive safely, and we are looking forward to seeing you again at Koons Clarksville Chevrolet Buick GMC!

February 22, 2022

Dealership Rating
Employee Rating

I have never had a bad experience when going there. I have bought my last 2 vehicles there. More

by Magabus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2022

Koons Clarksville Chevrolet Buick GMC responded

We really appreciate your continued business and your great review! Thank you from all of us at Koons Clarksville Chevrolet Buick GMC and drive safely until we see you again. Drive safely!

February 01, 2022

Dealership Rating
Employee Rating

Clarksville Koon is the only dealership I will allow to maintain and repair my truck. More

by iveguilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassie Kelly, Al Cecchini

Feb 02, 2022

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the great review! We are glad that our team took wonderful care of your truck. We appreciate your trust in us to ensure that you're feeling safe on the road.

January 31, 2022

Dealership Rating
Employee Rating

Very professional and efficient! Love the concierge service they took great care of me and my vehicle. More

by Tara827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 31, 2022

Koons Clarksville Chevrolet Buick GMC responded

Thank you so much, Tara! We are thrilled that you had such a professional experience working with our Koons Clarksville Chevrolet Buick GMC team. We hope to see you at your next visit!

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