Kaitlyn Hudson | Page 3

Great communication through the process of resolving involved issues with my vehicle. Persistence in properly diagnosing and repairing the vehicle. involved issues with my vehicle. Persistence in properly diagnosing and repairing the vehicle. More

by Jpfitness Verified Customer Verified Customer

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I really want to like Kain Ford because they are local and convenient. I struggle to be happy with my service experience almost every time. My door locks freeze every time the temp drops below 28. I ask and convenient. I struggle to be happy with my service experience almost every time. My door locks freeze every time the temp drops below 28. I asked to have them look at it and perform the same TSB or Recall that had been done on my last two F150’s because I either get locked out or locked in when this happens. Since they could not reproduce the problem they charged me $195 for diagnostic fee and sent me home. I then went to church 2 days later and was locked in my truck again having to crawl over the console to get out. The next day I had to get a ride to the airport because I could not get into my truck. That time I recorded a short video and sent it to Kaitlin after calling her to show that this is a problem. She did call back to tell me that the shop foreman said it looked as though the seal was frozen and not the mechanism. I have been driving a vehicle for 38 years and have lived in much colder climates than this. I know how to open a door. Just today I was locked out of and in my truck as the temperature was in the low 20s. I have recorded that as well and would love to share if you care. I need this fixed as I travel weekly and cannot operate like this. Trust me, it is not my imagination, nor is it a frozen seal. More

by Ray.campbell Verified Customer Verified Customer

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Best of communications very considerate and I just like Kain Ford All experiences have been good Kain Ford All experiences have been good More

by Wayne.mullannix Verified Customer Verified Customer

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Great team! The service team is incredibly great Every one in the service department is superb The service team is incredibly great Every one in the service department is superb More

by sponcia Verified Customer Verified Customer

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This dealership's service department does great work. The staff is polite and kind. I appreciate the valet option. The staff is polite and kind. I appreciate the valet option. More

by alsoncole Verified Customer Verified Customer

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Great people! Great service! They had me in and out in no time at all! Thank you! Great service! They had me in and out in no time at all! Thank you! More

by noemail24 Verified Customer Verified Customer

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The staff and pick up drivers are always so friendly. The service manager always calls and sends texts for me to ask any questions. Love this service dept! The service manager always calls and sends texts for me to ask any questions. Love this service dept! More

by Mdillow7711 Verified Customer Verified Customer

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Very helpful and informative they responded to communications quickly and effectively and they are always up to date with my repairs and know where they are in the process communications quickly and effectively and they are always up to date with my repairs and know where they are in the process More

by jerry.bramblett Verified Customer Verified Customer

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Everyone is kind, helpful. All my appointments are easy and done fast. Love the atmosphere. All my appointments are easy and done fast. Love the atmosphere. More

by sjbnana49 Verified Customer Verified Customer

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My experience was pleasant. The employees were efficient and proficient and kind. A very pleasant experience The employees were efficient and proficient and kind. A very pleasant experience More

by Dgmcwilliams442 Verified Customer Verified Customer

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