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Abbey Ross
Abbey Ross at Jack Kain Ford Inc.

Abbey Ross

Service Advisor

Jack Kain Ford Inc.

3405 Lexington Rd
Versailles, KY 40383

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4.7
57 Reviews
4.7

57 Reviews

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57 Reviews of Abbey Ross

August 27, 2026

Dealership Rating
Employee Rating

Warranty repair, only thing is that I did get a call it was completed and ready for pick up. Did not know it was ready till I called to get a status on the repair More

by bmk1232002
Service Communication
Recommend Dealer
Yes
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August 13, 2026

Dealership Rating
Employee Rating

Talk to two or three different people got two or three different answers for the same question that was surprising to me. Went specifically to get an oil change oil change only for synthetic oil got one p More

by billiebrady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Norris, Brad Baylor, Janet Jones, Becky Fister, Lisa O'Neal, Kaitlyn Hudson, Hannah Fair

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August 13, 2026

Dealership Rating
Employee Rating

Very diligent in replacing the call back problems. O time on pick up and delivery of my f150. More

by lou.kendall16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Norris, Brad Baylor, Janet Jones, Becky Fister, Lisa O'Neal, Kaitlyn Hudson, Hannah Fair

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July 15, 2026

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Employee Rating

Professional, friendly, priced fairly. A family owned business, that treats everyone like family. I would return. More

by robertblankenship48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Fair

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Jul 15, 2026

Jack Kain Ford Inc. responded

Thank you so much for your wonderful review! As a family-owned dealership, there is no greater compliment than hearing that you felt treated like family during your visit. We take great pride in providing professional, friendly service and fair pricing to every customer who walks through our doors. We truly appreciate your business and your kind words, and we look forward to welcoming you back to Jack Kain Ford in the future!

June 30, 2026

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Employee Rating

I will no longer do business with them. Very disappointed in the way my recent experience with the service department was.. Luke was the only person I would give a good review to. If Bill w More

by Rvtillow
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lisa O'Neal , Luke-sales

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Jul 10, 2026

Jack Kain Ford Inc. responded

Thank you for taking the time to share your feedback. We are truly sorry that your recent experience did not meet your expectations. We appreciate your kind words about Luke and will be sure to share your comments with him. Our management team has been in contact with you regarding your concerns, and while we regret that we were unable to resolve your vehicle's issue in our shop, we felt it was important to make things right by re-imbursing you the amount of your service shop visit elsewhere.. We appreciate the opportunity to work toward a resolution with you. Mr. Jack Kain built this dealership on the principles of honesty, integrity, and taking care of people, and those values continue to guide us today. We sincerely apologize for disappointing you and hope that, in time, we may have the opportunity to regain your trust.

June 24, 2026

Dealership Rating
Employee Rating

Great People Work with You to make sure your needs are met and happy with the Product More

by blueawe65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt McCall, J.T. Jones, Graham Kain, Brad Baylor, Hannah Fair

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Jul 08, 2026

Jack Kain Ford Inc. responded

Thank you so much for the wonderful review! We're delighted to hear our team worked with you to make sure your needs were met and that you were happy with your purchase. Providing a personalized, no-pressure experience is what we strive for every day, and we're grateful you chose Jack Kain Ford. We appreciate your business and hope you enjoy your vehicle for many years to come!

June 20, 2026

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Employee Rating

Kaitlyn always takes care of all automotive needs. Very professional and trustworthy. Thank you Kaitlyn More

by KELLYPAR3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Norris, Pat Kain, Max Andreoni, Brad Baylor, Lisa O'Neal, Kaitlyn Hudson

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Jul 08, 2026

Jack Kain Ford Inc. responded

Thank you so much for the wonderful review! We'll be sure to share your kind words with Kaitlyn—she'll truly appreciate the recognition. Providing professional, trustworthy service and taking great care of our customers is exactly what Kaitlyn strives for every day. We're grateful for your continued trust in her and in the entire Jack Kain Ford service team. Thank you for your business, and we look forward to taking care of your automotive needs for many years to come!

June 08, 2026

Dealership Rating
Employee Rating

Unbelievable service and caring. So very family oriented either way a lot of integrity. Thanks so much More

by chuck Northcutt
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Fair

Print

June 07, 2026

Dealership Rating
Employee Rating

The service team at Jack Kain are so great to work with! Thank you Abby for taking great care of my Explorer! More

by jennyfinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa O'Neal

Print

May 10, 2026

Dealership Rating
Employee Rating

Picked up on time. kept us informed.price was reasonable.returned in a timely manner More

by eieieio65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Janet Jones

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