Kaitlyn Kerce | Page 3

Jim Ellis Toyota of McDonough responded

That's wonderful to hear! We're glad we could assist you promptly and efficiently with your tire issue. Providing excellent service, like fixing your tire at no charge, is what we strive for. If you ever need assistance again, don't hesitate to reach out. Drive safely!

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback and highlighting areas where we need improvement. While we are thrilled to hear that Katie and our front-of-house staff have provided exceptional customer service, we deeply regret the long wait times and inefficiencies you've experienced with our basic services. We understand how frustrating it can be to wait over two hours for an oil change, especially when this service previously took much less time. Your comments about the efficiency of our service department and attention to detail, such as the mileage sticker, are very important to us. To address your concerns, we would appreciate if you could contact Jimmy Hernandez, our Service Manager, at jimmyh@jimellis.com with more details about your visits. We are committed to aligning our services with the high standards that Jim Ellis is known for and would like to turn your experience around. Thank you for your patience and for bringing this to our attention.

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're thrilled to hear that you were impressed with our service, as well as the technology we use to keep you updated. Your satisfaction is our top priority, and we're glad to know we met your expectations. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Jim Ellis Toyota!

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had an efficient oil change experience and appreciated the video detailing what was needed by the mechanic. Providing great customer service is always our goal. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Jim Ellis Toyota of McDonough responded

Thank you for your kind feedback! We're glad to hear that our staff provided you with excellent service, keeping you updated on your vehicle's status and being pleasant to talk to. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that you consistently experience kindness and understanding from our team. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're delighted to hear that you received friendly and courteous service with great customer care. We strive to make your experience convenient by getting you in and out efficiently without the need to leave your vehicle. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you always feel welcomed when bringing your car in for service. Providing great customer care is our priority, and we're glad that you appreciate the complimentary car wash after service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had another great experience with us! Providing you with detailed information about the condition of your tires and brakes is all part of our commitment to excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Kaitlyn! We're thrilled to hear that she provided you with excellent service at Jim Ellis Toyota. We're proud to have her as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!