Kalai Mukawa
Kalai Mukawa at Honolulu GMC Cadillac

Kalai Mukawa | Page 5

Sales Manager

Honolulu GMC Cadillac

2945 N Nimitz Hwy
Honolulu, HI 96819

Contact Me
4.5
100 Reviews

Dealership Experience

8 yrs, 9 mos

4.5

100 Reviews

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100 Reviews of Kalai Mukawa

April 05, 2023

Dealership Rating
Employee Rating

In terms of sales, very knowledgeable, warm-hearted, and technically competent staff with a no-nonsense behavior. Was willing to work with me on their show-car, a 22 CT4 Blackwing - the only one on the isla More

by KYNRIV102
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas, Andrew Morey

Apr 05, 2023

Honolulu GMC Cadillac responded

It's great to hear that Andrew and the team were able to get you exactly what you wanted. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 12, 2023

Dealership Rating
Employee Rating

I have had my brand new 2023 GMC Sierra Denali less than 2 months and it has spent approximately 14 days at the service department . Spare tire mount not secured properly Tire Pressure Monitor System d More

by BIGBODY08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justen Chilcoat

Mar 16, 2023

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Mar 17, 2023

BIGBODY08 responded

Just found out today that the correct parts didn’t get sent to repair my moonroof. The dealership has now had my truck for 10 days this time. Yes this is the 3rd issue I have had with my truck and it’s only 2 months old. The general manager has informed me that is what I signed when I purchased my truck. So I am going to try and bring the customers voice to GMC and Lithia. Anyone that has had any issues with Honolulu GMC/Cadillac please feel free to send me your story and how bad it was handled to customersvoiceoahu@gmail.com! I also suggest we stand together and share with everyone you know about your bad experience and poor service at Honolulu GMC/Cadillac. Thank you in advance to everyone!!

March 02, 2023

Dealership Rating
Employee Rating

Needs to close permanently! They sale vehicles that are faulty. Had a total break failure 2 weeks after I purchased my 2023 Denali. The GM offered to pay my first payment to re More

by BIGBODY08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justen Chilcoat

Mar 02, 2023

Honolulu GMC Cadillac responded

Hi Mr. Romano, the module damaged from excessive water exposure was replaced and the issue was resolved quickly! We don't manufacture the vehicles, but we do our best to repair any faults or defects! Offering to pay your first payment was a gesture to show that we value your time and appreciate your business. We hope you are enjoying the free black out emblems we gave you. They sure make your Sierra look amazing!! Please let me know if you any further issues with your vehicle and we will get them resolved asap! Our offer to buy your vehicle always stands if you are unhappy! Thank you! Justen Chilcoat

Mar 02, 2023

BIGBODY08 responded

Mr. Chilcoat, Thank you for reminding me about the “free blackout emblems” and I agree they make it look amazing. You forgot to mention that you gave those to me because the day I drove the truck home the Tire Pressure Monitors DID NOT WORK AND THERE WAS A LOUD RATTLING BECAUSE THE SPARE TIRE BRACKET WAS LOOSE. I had to drive around for a week with that default light on. You also forgot to tell everyone that it took all day to fix because you had the wrong monitors and had to take some from a different tire.

Mar 02, 2023

BIGBODY08 responded

Mr. Chilcoat your staff also told me during the battery issue that these GMC trucks don’t have the appropriate battery charge to maintain The electronics that the truck has. If you would have told me that during the purchasing process I wouldn’t have bought the truck. I ask that you please inform everyone coming to your dealership of this issue prior to them spending almost $90,000 on a truck.

Mar 03, 2023

BIGBODY08 responded

One other thing that happened is they leave customers personal information laying out where anyone can see it. I saw Name, Phone numbers, and addresses of people that brought their vehicles there. We all know with that information someone could easily still your identity. Mr. Chilcoat if your standing by your actions I would like you to let me talk to your customers prior to them buying a vehicle and share my experience and yes I will tell each customer about the blackout emblems you have me.

March 01, 2023

Dealership Rating
Employee Rating

Great deal, awesome customer service, very family oriented, would definitely recommend to family and friends. More

by TERRANCE.LAMYUEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Huang , Jenn Turner

Mar 02, 2023

Honolulu GMC Cadillac responded

Thank you for your business and this review, Terrance. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

February 18, 2023

Dealership Rating
Employee Rating

The service we had was the best ever had i will recommend it to my other family More

by JUBRAN718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas

Feb 19, 2023

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 06, 2023

Dealership Rating
Employee Rating

Sales\service was welcoming. Very helpful and knowledgeable. Helped us get the vehicle we wanted and didn’t take to long. More

by V&C,Tubon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Hamic , Jenn Turner

Feb 07, 2023

Honolulu GMC Cadillac responded

Congratulations on your new vehicle and thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

February 01, 2023

Dealership Rating
Employee Rating

Great customer service , friendly staff , very patient answering questions helping finding the right vehicle, definitely recommend them .. More

by JUBRAN718
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas, Jeff Lee, Jenn Turner, Colin Viloria

Feb 02, 2023

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 17, 2022

Dealership Rating
Employee Rating

Excellent service and very helpful and informative excellent customer service very knowledgeable with the process and very professional More

by METUSELU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dante Jovenal

Dec 18, 2022

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 22, 2022

Dealership Rating
Employee Rating

This dealership is the worst I’ve ever been to both on the service and sales side. They did not perform the services I requested and try to overcharge for everything. More

by troy.palencia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Hamic , Jeff Lee

Nov 25, 2022

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 15, 2022

Dealership Rating
Employee Rating

They They are working together to the work done Unity help as team good morale More

by PUAUYUFUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herman Teves, Jr. , Irene Nicholson

Nov 16, 2022

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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