Kan Zhou
Kan Zhou at BMW of Silver Spring
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Kan Zhou | Page 2

Client Advisor

BMW of Silver Spring

3211 Automobile Boulevard
Silver Spring, MD 20904

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5.0
30 Reviews

Dealership Experience

11 yrs

Industry Experience

17 yrs, 11 mos

Specialties & Trainings

BMW USAA, Costco, Diplomatic Special sales, Truecar Sales Client Advisor

5.0

30 Reviews

Write a Review

30 Reviews of Kan Zhou

March 25, 2021

Dealership Rating
Employee Rating

Kan made the buying process very easy. He was extremely knowledgeable about my vehicle, even though it was not a BMW brand car. He was prompt and precise when responding to emails/texts/questions. Very H More

by jmdsr27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 30, 2020

Dealership Rating
Employee Rating

We had great experience working with Kan at BMW of Silver Spring, MD. We were referred by a friend who was very happy with Kan. We purchased our new BMW X5 without any hassles. Kan provided outstanding servi More

by Sugriv B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 03, 2021

BMW of Silver Spring responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience working with Kan. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 22, 2020

Dealership Rating
Employee Rating

Jacob is a nice, polite man but in addition he is highly qualified professional. When Jacob promises - it's done. Very reliable and honest individual. More

by alex0077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacob Raykhel

Dec 23, 2020

BMW of Silver Spring responded

Alex, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out to us if there's anything more we can do!

November 20, 2020

Dealership Rating
Employee Rating

Great dealer and services, Kan is super helpful to get us a decent deal on our new car. Every thing goes smoothly from place order to pick up our customized car. Good Job ! More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 21, 2020

BMW of Silver Spring responded

Tim, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

August 24, 2020

Dealership Rating
Employee Rating

I worked with Kan Zhou after inquiring on the website. Kan was very professional and knows the cars and features well. I never felt like I was being “sold to” throughout the process. Most enjoyable car-bu More

by Dvitols
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 27, 2020

BMW of Silver Spring responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Thanks again for taking the time to leave us this information about your recent visit. Take care!

July 07, 2020

Dealership Rating
Employee Rating

Best Car Buying Experience Went in to look at a used car and had the best experience throughout the entire process. Kan Zhou was extremely helpful from start to finish. He kept More

by OFRodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2020

BMW of Silver Spring responded

Hi, thank you for taking the time to leave a review for us at BMW of Silver Spring. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 24, 2020

Dealership Rating
Employee Rating

Leased a BMW here 3 years ago and knew the dealer Kan as a life time friend. I am very glad that I randomly picked up this place which is far away from my home 3 years ago bc of a sales call. And it is worr More

by Fangyuan Liao
Recommend Dealer
Yes
Jun 25, 2020

BMW of Silver Spring responded

Fangyuan, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 10, 2020

Dealership Rating
Employee Rating

POOR SERVICE AND FOLLOW UP I WOULD GIVE THIS DEALERSHIP A ZERO STAR IF I COULD. THEY ARE ONLY CONCERNED ABOUT GETTING A SALE AND DOING ABSOLUTELY NOTHING AFTERWARDS. I PURCHASED More

by STEPHANIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joanna McCarthy

Apr 23, 2020

BMW of Silver Spring responded

Stephanie, Our General Manager, Matt Dolesh has been trying to reach you to apologize for this matter. We apologize that we weren’t able to obtain a title for you right away as there was an error on our end when processing the paperwork. Once we figured out was what was wrong, we immediately took action to correct it. On April 21, we received a clear title and, per your request, have overnighted it to you. Unfortunately, this took longer than we expected due to the staffing levels and partial closures of banks and Motor Vehicle Administrations. You should be receiving your title any day now. Please feel free to contact Matt directly if you have any other concerns or if there is anything else we can help with. He can be reached at 301-679-4375 or mdolesh@mileone.com.

March 01, 2020

Dealership Rating
Employee Rating

Like many of the happy customers who worked with Kan, I had a great buying experience with him. From the initial contact with Kan to when the car delivered to me in a different state, Kan had been very kno More

by H&T
Recommend Dealer
Yes

Other Employees Tagged: Allen Kim

Mar 05, 2020

BMW of Silver Spring responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! We'll be sure to pass along the kind words to Kan and the team. Thank you so much for choosing BMW of Silver Spring as your first choice for service!

February 27, 2020

Dealership Rating
Employee Rating

It was a great experience for my first bmw. Kan helped me out. He was attentive and very friendly. Highly recommend this dealership for anything. More

by Jon
Recommend Dealer
Yes
Mar 01, 2020

BMW of Silver Spring responded

Hello, thank you so much for your feedback! Joe and our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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