Kanoa Chang | Page 33

Dealer Review My Oil change Service took too long (3 hours) Shuttle Driver Not very Friendly (Male Driver) Service Advisor Communication needs to be better so Cus My Oil change Service took too long (3 hours) Shuttle Driver Not very Friendly (Male Driver) Service Advisor Communication needs to be better so Customer is NOT left guessing what is going on. More

by Linda77 Verified Customer Verified Customer

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B 1 2 and more Excellent service, quick response to appointment time and wonderful customer service! Kanoa and Justin explained in detail the work that needed to be Excellent service, quick response to appointment time and wonderful customer service! Kanoa and Justin explained in detail the work that needed to be completed as well as the expense. Thank you and happy holidays. More

by GALEAI Verified Customer Verified Customer

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Great service overall I went in early on a Saturday to drop my car for water spot removal, detail, and service. They were busy but Kanoa was efficient and got me checked in I went in early on a Saturday to drop my car for water spot removal, detail, and service. They were busy but Kanoa was efficient and got me checked in as quick as he can. Then during the day, he also made sure to call me and update me about the delay for the service and the new pick up day and time. The service was excellent, but they could use a little help on weekends. The 2 times that I have to go in during weekends, they schedule is always backed up. More

by MILLIE.DAGUIMOL Verified Customer Verified Customer

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After leaving Honda my tire blew out Went in and got my regular service maintenance. Paid $175 or more. Left the dealership and my tire blew out. I drove less than a mile before my tire w Went in and got my regular service maintenance. Paid $175 or more. Left the dealership and my tire blew out. I drove less than a mile before my tire went completely flat. Had my 4 year old son in the car. It was a horrible experience. About a day later, I took my flat tire into the dealership. They told me I needed to pay $170 to replace my tire. I argued that I shouldn’t have to pay anything since prior to bringing my car in for a maintenance inspection everything was working properly. Moreover, I did not run over anything sharp that would puncture a hole, it just blew out. They would not cover the cost for a new tire, so I took my business elsewhere. I don’t think the blow out was my fault, and it looks bad on Honda especially since the incident occurred after getting my maintenance inspection and they said everything was good. moreover, I’ve been taking my car into Honda for about 8 years now, and spent a lot of money there. Not to mention my car was bought brand new from Honda. I believe Honda did not adequately inspect my vehicle to ensure that it was safe, and Honda may have also caused my tire to blow out. At the very least, I think they should reimburse me for the $175 that I spent for poor service. It was a good thing no one was hurt. More

by CDELAUNAY808 Verified Customer Verified Customer

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Great Customer Service! All of the service was great. Kanoa and Michael Stoebner were Exceptional! David Brandt worked very hard at setting up my new car:plugging in radio St All of the service was great. Kanoa and Michael Stoebner were Exceptional! David Brandt worked very hard at setting up my new car:plugging in radio Stinson for me, showing me some features and taking me for a test drive. He was very friendly and helpful. I unfortunately had an issue a few days after the purchase with the Auto Play (my favorite feature). Kanoa scheduled an appointment and rebooted the system, now it works! I had a few questions about the purchase price, Michael Stoebner explained it to me and I feel much better now. I will return to Windward Honda for all my auto servicing needs! I only came in to service my 2011 Fit and ended up buying a brand new HRV, which I now love! More

by KAILUAGAL Verified Customer Verified Customer

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Caring, reliable service, right when you need it. Honda always strives to provide excellent and attentive customer service, taking care of our vehicle's needs as quickly as possible. Kanoa always make Honda always strives to provide excellent and attentive customer service, taking care of our vehicle's needs as quickly as possible. Kanoa always makes us feel like he is looking out for us when he services our Honda. More

by KATE tz5 Verified Customer Verified Customer

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safety check everything was done on time as stated. There was no interaction that I can comment on.except the dealership has always been friendly and helpful. everything was done on time as stated. There was no interaction that I can comment on.except the dealership has always been friendly and helpful. More

by STANLEYFUJII Verified Customer Verified Customer

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Excellent Service Kanoa, service rep, and your shuttle driver were excellent, We live in Central Oahu and never have yet regretted the drive out to get serviced. Kanoa, service rep, and your shuttle driver were excellent, We live in Central Oahu and never have yet regretted the drive out to get serviced. More

by COACHJTS Verified Customer Verified Customer

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Good service Had an adjustment made to the moonroof of our new Odyssey. Service was done within the estimated time and I got a free car wash. Kanoa and the woman t Had an adjustment made to the moonroof of our new Odyssey. Service was done within the estimated time and I got a free car wash. Kanoa and the woman that check me out gave great service. The only thing that I disliked was not being greeted upon entering the service office. Just a simple “ Hi, welcome, we’ll be right with you,” would have been nice (especially from the person who’s desk is right next to the door.) More

by RTNOIBARRA Verified Customer Verified Customer

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Service Critique Was pleasantly surprised with exceptional customer service during a routine oil change and annual state safety inspection. Honda Windward continues t Was pleasantly surprised with exceptional customer service during a routine oil change and annual state safety inspection. Honda Windward continues to “make a believer out of me”! More

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