Karan Patel

The dealership was inviting and the staff and salespeople were kind and helpful. There was also a good selection of cars to choose from. were kind and helpful. There was also a good selection of cars to choose from. More

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I’m one of those customers who has not enjoyed the car buying process but going to Russell and Smith for the 2nd time has been great experiences. The entire team will work with you. buying process but going to Russell and Smith for the 2nd time has been great experiences. The entire team will work with you. More

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Excellent job and customers service I love the way they took care of me great job took care of me great job More

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The best sale associate & sale manager dealer in Houston, Texas, This is why all my families and friends bought cars here. Texas, This is why all my families and friends bought cars here. More

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The salesperson was amazing! He helped with everything definitely deserves a raise! Truly a great man and sales man! He helped with everything definitely deserves a raise! Truly a great man and sales man! More

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Jonathan and Karan did an amazing job! ! They are accomodating and efficient! We are happy with our experience with you guys! ! They are accomodating and efficient! We are happy with our experience with you guys! More

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Great experience from the salesman David Ly and the management team. The finance manager was very willing to share information as well as the functions of the new pilot since it is now completely compu management team. The finance manager was very willing to share information as well as the functions of the new pilot since it is now completely computer driven More

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Thanks a lot to My salesman Jay Johnson and my Finance expert Karin Patel. They made my experience go very smooth. Thanks again, Michael Knight expert Karin Patel. They made my experience go very smooth. Thanks again, Michael Knight More

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I recently purchased my 1st Honda. The initial shopping experience was above-average, regarding customer service during my sales and financing transactions. However after purchased, I The initial shopping experience was above-average, regarding customer service during my sales and financing transactions. However after purchased, I received numerous text messages from my sales person requesting my completion of a Honda survey despite informing him that I was currently visiting my adult son, who I rarely see. Staying true to my word I completed the survey and confirmed to the salesperson that I’d completed the survey. But to my surprise I did not receive a quick reply of gratitude. My second and most recent experience occurred August 2025 with the service department for tire repairs utilizing the tire protection program. I was informed by a service technician that I would need to purchase two rims with a total of 775.00 after accessing assistance of the tire program. I expressed to the advisor that I had loss in my family causing unexpected financial expenses this month. Therefore, I asked the advisor if a rim replacement was a necessity or their cosmetic suggestion. Therefore advisor replied reporting “It is not maintaining air”. Long story short, the service department only test the rim defective tire by adding air and not testing the new tires using the previous rim. After consulting outside source the minor rim damage pose no damage to the replaced tires. Apparently the Honda service department’s primary focus is monetary gain without consideration of their customers. I recommend getting a second opinion due to their self-gain mentality. More

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Andy Tran was an exceptional salesman. He understood and anticipated with the customer wanted. Karan Patel in finance also gave great customer service. He understood and anticipated with the customer wanted. Karan Patel in finance also gave great customer service. More

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