Karen Keen | Page 12

Nimnicht Chevrolet responded

Dub, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Brent Cox, Sales Manager, 904-425-6340, bcox@nimnicht.com

Nimnicht Chevrolet responded

Thank you for taking the time to share your feedback regarding your experience at Nimnicht Chevrolet and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Brent Cox, Sales Manager, 904-425-6340, bcox@nimnicht.com

Nimnicht Chevrolet responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Joey Toole Fixed Operations joey.toole@nimnicht.com 904-387-4041

Nimnicht Chevrolet responded

I appreciate you sharing this feedback with us! I am pleased to hear that your daughter had such a positive experience at Nimnicht Chevrolet, and will share your comments with the rest of my team. If there is anything else I can do for them or yourself, please don't hesitate to contact me directly! Take care! Sincerely, Brent Cox, Sales Manager, 904-425-6340, bcox@nimnicht.com

Nimnicht Chevrolet responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Brent Cox, Sales Manager, 904-425-6340, bcox@nimnicht.com

Nimnicht Chevrolet responded

Chase, thank you for reviewing your time spent at Nimnicht Chevrolet. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was enjoyable! Fredrick is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, Brent Cox, Sales Manager, 904-425-6340, bcox@nimnicht.com

Nimnicht Chevrolet responded

Cathy, thank you for your loyalty to our dealership and for taking the time to write this review. Karen’s sales excellence is always consistent, and I’m glad your experience with her supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Brent Cox, Sales Manager, 904-425-6340, bcox@nimnicht.com

Nimnicht Chevrolet responded

Congratulations on your new Silverado 2500 LTZ Duramax! Thank you for taking the time to write about your experience. It's great to know Karen and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Brent Cox, Sales Manager, 904-425-6340, bcox@nimnicht.com

Nimnicht Chevrolet responded

Thank you for your wonderful feedback, Kaili. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Joey Toole Fixed Operations joey.toole@nimnicht.com 904-387-4041

Nimnicht Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Brent Cox, Sales Manager, 904-425-6340, bcox@nimnicht.com