Karen Shepherd | Page 3

Karen Shepherd is amazing...how Customer Service should be! Usually, people only take the time to post a review if they are unhappy. That is totally understandable and consequently you will normally see more ba Usually, people only take the time to post a review if they are unhappy. That is totally understandable and consequently you will normally see more bad reviews than good. I have been dealing with McCluskey Chev for the last 15 years, 4 new vehicles, 3 used. Have there been issues? Of course. But the manner in which an issue is handled is what separates the good Dealerships from the bad. If you are in the market, don't overlook this place! More

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2 Strikes and you're Out! So this is the second time, I enlisted the services of McCluskey Chevrolet @ The Kings Auto Mall. The first time was 36 months ago for a 2012 Cruze le So this is the second time, I enlisted the services of McCluskey Chevrolet @ The Kings Auto Mall. The first time was 36 months ago for a 2012 Cruze lease. They just couldn't seem to gets their ducks in a row. Too many layers and too many sales gimmicks to wade through. So I never even got them to offer a realistic lease price on the car. Strike One. So, here we are at lease end and I am looking for an affordable student lease for a 2014 Equinox. I contact 4 dealerships; McClusky, Voss, Columbia and Castrucci via the Edmunds.com dealer portal. We'll save that story for another forum. Needless to say call or visit the dealerships you choose. I go to McCluskey first and am greeted warmly by a young man, and I give him my info, timeline for purchase and desired model/trim vehicle. We drive a loaded demo. Insult #1. I asked for a base model for an affordable student payment and they show me a maxed out model @ $30k. We go inside and I tell him again my needs and desired (fair) lease payment. That results in a LONG wait to see the 'sales/floor manager'. I love these games. My courteous salesperson comes back and he even can't believe the offer he has to present to me. I try the old fashioned method of writing my offer on the paper and crossing out their other offers. Another LONG wait. Salesman comes back and Poof! The price dropped $10.00! I thanked him for his time and promptly left. From here out I visited two of the remaining three dealers and had similar results. I said thank you and left. The fourth dealer I dealt with the internet sales manager from beginning to end. As each of the dealers checked in over the course of the next few days, I advised them of my lowest lease price and my desired price. I told them each truthful numbers and which dealership had offered the lowest price so far. I decide not to screw with this too long, otherwise it becomes a never ending game of callbacks and misleading offers. I gave them all until Thursday night @ 9:00pm (the closing time at the last dealership). Now it was down to two active dealerships; Voss and Castrucci. Voss lost me when they could not meet my target price while I was at the dealership and ready to take delivery. That left a bad taste in my mouth. Next day the had "re-examined the deal and they could meet my price". Whoa. Magic! I like magic a lot. Anyway, by the 9:00 pm deadline I was sitting in the Castrucci showroom preparing to sign papers. The deal could not be finalized since they had to arrange for a dealer trade for the car. No problem, we'd come back the next day. So here is the final recap of my leasing experience..... -Voss. Old fashioned '4-square' game and tactics. Also, I forgot to mention, this was Voss' second time trying to lease me a car. I had also contacted them on the Cruze lease back in 2012. They pulled the same BS. -McCluskey. Never offered a semi-realistic price for the lease. Said they could beat the best offer if I had some type of substantiated dealer paperwork. Same BS from 2012. -Columbia. Two tips boys. 1) If a customer walks into your showroom, walk over, greet them and offer to help. Its not rocket science. If I have to seek out one of you sitting at your desk playing Angry Birds, you've lost me already. 2) If you contact me because I purchased their before, make that mean something. Make me want to choose you again. Don't forget my name, or what I bought, or the fact that I gave you a fair offer and you choose not to accept it. and the Winner is! Castrucci Chevrolet in Milford. They handled it all using email and courtesy. Kevin Bachman was flawless in his job; selling cars. They not only beat the other dealers on their offer, but, I got more car for the money since they beat MY fair lease price for a Equinox with a higher trim level (additional options) at no additional cost. I hope this helps some folks out there with their future attempts at buying. Be informed. Know your prices, options and trim levels. Be aware of dealer holdback and ALL incentives that are available to both dealer and customer. You will always leave money on the table. That's the way it works. The trick is to agree on a fair amount for the parties involved. Make sure YOU can feel good walking away feeling like you got a fair price and terms. Most of all.........respect. You are the customer. You deserve it. If you don't get it; leave. Also remember to give it in return. Never feel uncomfortable. If you do; leave. One final note......I got a text and call this morning from one of the dealerships who chose not to participate in my buying experience. This after owning the new vehicle for about two weeks. Seems the sales manager wanted to followup (missed sale mandatory phone call I'm guessing). He asked if there was anything to do to get me to buy my new CRUZE from them. STRIKE TWO YER OUT! Good Luck! More

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Well for starters i was in the market for a vehicle and thought i would give mccluskey cheverolet a call. I spoke with a salesman by the name of TJ Larkin who was very helpful and courteous, so much so he thought i would give mccluskey cheverolet a call. I spoke with a salesman by the name of TJ Larkin who was very helpful and courteous, so much so he eventually sold me my vehicle. I still check on him while he's away in college. I then had the pleasure of coming across Karen who helped me out tremedously when any problems arose i have to say thank you to both of these individuals. The one employee who has given me the most satisfaction besides the two mentioned would have to be Kevin Phillips night shift manager. Kevin takes care of me every time i come to service, you see i work second shift so the fact that you guys have service opened mon-thurs till 3am really is convenient for me and Kevin always makes me feel like the most important customer he's ever had. So i must give Mr. Mccluskey his just deserves with the way he has developed not only a top rated car dealership but for also having the best service center in town. He has developed a top notch facility and also an environment that has his team on the top of their game. In closing i will always refer customers to you guys for sales and service. Thanks again guys for making my experience at mccluskey so satisfying. More

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Where do I begin! As soon as I got to the doors, they were opened for me and several other times I went in and out they opened the doors, which is awesome in the rain! The lady at the front was very frie were opened for me and several other times I went in and out they opened the doors, which is awesome in the rain! The lady at the front was very friendly and made small talk which was nice too! The entire dealership is state of the art and top of the line. I love the blues and oranges throughout, tons of seating and it's laid out so well. Besides, who doesn't love Starbucks coffee while you wait or your own custom mix of Coke! Karen & Paul are fantastic and didn't belittle us due to our credit situation! We are in a credit rebuild stage and really needed a car! We went to a few other stores and no one was able to help us like Karen & Paul. They were honest, which is so important, and fair on pricing. We drove away in a brand new car and we couldn't be happier. I never felt rushed when making decisions and they were very organized and had answers for us quickly. If you have credit blemishes and need help, don't go to any other store, do yourself a favor and come here first! All of the salesmen were friendly and great, and Karen took really great care of us and answered every question we had! Thank you for helping us rebuild our credit and getting us into a reliable, brand new car! More

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Last week I started looking for a newer vehicle I called the 761-1111number and was talking to this great and very nice lady Terry ,terry hooked me up With Karen Shepherd sales manager ,Karen is a great per the 761-1111number and was talking to this great and very nice lady Terry ,terry hooked me up With Karen Shepherd sales manager ,Karen is a great person very personal ,friendly but everyone that I talked to were friendly, Karen then Introduced me to Alex Kerth my sales person OUTSTANDING I went to McCluskey Chevy Kings Auto Mall ,Alex got me a better deal on a newer van than Iwas looking for with lower miles ,and saved me money, And the Finance Manager Avery Sylor was great so for all people who think they cant be financed great news I have terrible credit and I got financed,Everyone from car prep people ,receptionist to mechanics and all employes of McCluskey Chevrolet do an outstanding job I will always think of all of them as my new FAMILY and FRIENDS Thanks to all my new FAMILY at McCluskey Chevrolet Kings Auto Mall More

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I was in the market for a car and have heard great things about McCluskey Chevrolet in the past. I normally shop around from dealership to dealership when buying a car, but McCluskey was my first and last st about McCluskey Chevrolet in the past. I normally shop around from dealership to dealership when buying a car, but McCluskey was my first and last stop. I found the exact car i was in the market for and Karen Shepard went above and beyond to make sure i got that car at a very very reasonable price. My over all experience was OUTSTANDING and i will reccomend this dealership and Karen Shepard to family and friends and will definitley be back in the future. Thank you McCluskey Chevrolet for making my purshase so enjoyable!!! Satisfied customer, Jeremy Sand More

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This is the fourth car we have purchased from McClusky in 2 years. Karen Shepherd has taken care of us every time. We will continue to purchase our cars from McClusky and Karen Shepherd! She is very knowledg 2 years. Karen Shepherd has taken care of us every time. We will continue to purchase our cars from McClusky and Karen Shepherd! She is very knowledgeable and wonderful at taking care of everything for us and making things run as smoothly as possible! We are thrilled with our cars, Karen, and McClusky! More

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Update: After posting the below review of McCluskey Chevrolet I was contacted by their President who explained just how important Customer Satisfaction is to him and that he would be glad to be my prim Chevrolet I was contacted by their President who explained just how important Customer Satisfaction is to him and that he would be glad to be my primary contact going forward with any issues. It was pleasing to know that the leaders in that organization understand and acknowledge a dissatisfied customer. Since posting the below review, my issues have finally been resolved. I purchased a used 2011 truck from McCluskey Chevrolet in February 2013. It was the last day of the month so they insisted that I sign and they couriered the documents to my husband for his signature and I was promised that copies of all signed documents would be mailed to me. When I waited one week to inquire where the documents were I was told my salesperson no longer worked there and his manager would be taking care of our needs. I was then contacted over 3 weeks later that we needed to come in and sign again because the amounts on my original paperwork were incorrect. We obliged and resigned our paperwork to just be contacted later that afternoon to come and resign for the 3rd time due to another typo on our paperwork. After 3 (40 mile) trips to McCluskey Chevrolet we have owned this truck for 5 weeks, our temporary tag has been expired for over 7 days, and after dozens of emails/phone calls to the manager we have still yet to receive any copies of our paperwork or our license. A return phone call is not to much to ask when making a purchase. The quality of my vehicle is outstanding, but the Customer Service we have received has been disgraceful. More

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My husband and I just bought a used car from McClusky Chevrolet at Kings Auto Mall. This was the 3rd car we bought from them in 16 months. Karen Shepherd was the person who sold us all three cars. She wi Chevrolet at Kings Auto Mall. This was the 3rd car we bought from them in 16 months. Karen Shepherd was the person who sold us all three cars. She will be the person, and McClusky will be the place we go to for all our future vehicle needs! They take such good care of us, and I highly recommend them, they are wonderful! More

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This is the second car I have bought from McClusky Chevrolet and Karen Shepherd in 10 months.Last July I bought a new Malibu and just bought a used car from her this week. Karen is so personable and r Chevrolet and Karen Shepherd in 10 months.Last July I bought a new Malibu and just bought a used car from her this week. Karen is so personable and really takes the time to listen to us and help us find the car we want. I told Karen when I was leaving that she has to sell cars forever so I can keep coming back to her! She is wonderful! More

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