Karen Suarez | Page 2

Gage asked and listened to what I needed and to his credit, I only test drove 1 vehicle and that was the one I purchased. Karen helped me by explaining the extended warranty and even let my daughter dr credit, I only test drove 1 vehicle and that was the one I purchased. Karen helped me by explaining the extended warranty and even let my daughter draw on her iPad with the Apple Pencil. Thank you both for being no pressure and informative! More

by carliekisor Verified Customer Verified Customer

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We had an easy experience and we got the price we wanted on a great Ev6. We drove several hours to get there but worth every mile! on a great Ev6. We drove several hours to get there but worth every mile! More

by iowakid88 Verified Customer Verified Customer

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Sales staff assured me that the price listed was the absolute lowest. However, the total was $12,131.00, I asked if they could make it a flat $12,000. Sales staff agreed. So. Was supposed to have been absolute lowest. However, the total was $12,131.00, I asked if they could make it a flat $12,000. Sales staff agreed. So. Was supposed to have been detailed and was given 2 days to do that. It never happened. Took the car back to be detailed and to have a noise investigated. Was assured the noise was nothing and again the detail read nit performed. Despite these hiccups, I would recommend them. They were mostly low pressure sales. More

by cburns.cb47 Verified Customer Verified Customer

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I confirmed the availability of a vehicle the night before and arranged transportation to travel nearly two hours to this dealership specifically to test drive and purchase that car. As a mother, coord before and arranged transportation to travel nearly two hours to this dealership specifically to test drive and purchase that car. As a mother, coordinating kids and transportation for a trip that far is not a small effort. After arriving, I test drove the vehicle and decided to move forward with purchasing it. I completed a credit application and authorized a hard credit inquiry while the finance department processed the deal. During my visit another customer asked my salesperson about the vehicle and was told it was not available because I was looking at it unless I decided not to purchase it. Based on that, I believed the vehicle was effectively pending while financing was being finalized. Because the financing process was taking a while and I had young children with me (3/2yrs), I briefly stepped away to get them food while the application was being processed, calling to check back in as well. When I returned shortly afterward to finalize the purchase, I was informed the vehicle had been sold to another customer. After traveling nearly two hours and authorizing a hard credit inquiry because I believed the purchase was pending, this experience was extremely frustrating and disappointing. I would not have agreed to a hard credit inquiry if I had known the vehicle was still available to other buyers while my financing application was being processed. Future buyers may want to make sure a vehicle is actually secured before allowing a credit inquiry or stepping away during the process. * The sales manager has said they will try to make the situation right. I will update this review if they do, for future customers. More

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There were some hiccups on their end but we ended up with the vehicle, thanks. the vehicle, thanks. More

by mdj Verified Customer Verified Customer

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All staff were outstanding; very helpful and very knowledgeable. I had a great experience. I highly recommend their services and cars. knowledgeable. I had a great experience. I highly recommend their services and cars. More

by edurubio13 Verified Customer Verified Customer

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I bought a Mazda CX5 and Logan was very nice to work with. He is a very nice young man. with. He is a very nice young man. More

by gary@hagenbach.us Verified Customer Verified Customer

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Anh was amazing. He was super patient with helping me select the right vehicle. Susan was even better I felt like I’ve known her my whole life. The only thing I was u He was super patient with helping me select the right vehicle. Susan was even better I felt like I’ve known her my whole life. The only thing I was unhappy with was having to wait for my vehicle. However, I was given a vehicle in the meantime. Plus I want my Kia Seltos to have the best value, so it was a good thing they fixed everything before giving it to me. More

by tiearadenise19 Verified Customer Verified Customer

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Took care of us. Even after we purchased, they still check on us.Greatly appreciated. Even after we purchased, they still check on us.Greatly appreciated. More

by jblev334 Verified Customer Verified Customer

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Fantastic experience! Everyone was welcoming, helpful, and made the process simple and comfortable. Truly appreciate the great service. Everyone was welcoming, helpful, and made the process simple and comfortable. Truly appreciate the great service. More

by kvasudev88 Verified Customer Verified Customer

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