Karena Favela

Great good job guys keep up the good work ❤️❤️❤️ Love everything that you guys are doing this year.cannot wait until the 2021 Ford F-150 to come . everything that you guys are doing this year.cannot wait until the 2021 Ford F-150 to come . More

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It was easy 2 1/2 hours after I walked in I drove out with a new Explorer. Eddie Laguana was tremendous. He listened to what I wanted and made it happen. 2 1/2 hours after I walked in I drove out with a new Explorer. Eddie Laguana was tremendous. He listened to what I wanted and made it happen. More

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Best Dealership Experience in 40 Years I've never been one to take my vehicles to the dealer for service because they are always booked and very expensive. Twice in the last year, I have ne I've never been one to take my vehicles to the dealer for service because they are always booked and very expensive. Twice in the last year, I have needed specialty repairs that required dealer tools and computers. The first of those two experiences was at a different dealership and it was an absolute nightmare. This most recent experience was at Five Star Ford and they showed me that not all dealerships are alike when I comes to customer service. All of the employees were super nice and did everything possible to accommodate my needs. I paid an arm and a leg for my repair, but they pulled some strings and returned my truck to me the same day!! Five Star is the only dealer I'll trust going forward. More

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Very Courteous Crew I was very pleased with this visit from drop off to pick up. I was even shuttled back to work and picked up in a timely manner by a friendly shuttle d I was very pleased with this visit from drop off to pick up. I was even shuttled back to work and picked up in a timely manner by a friendly shuttle driver. More

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Great Service Ron did a great job and hhis service manager understand customer service. I appreciate them working with me on the warrenty of my vehicle. Ron also ed Ron did a great job and hhis service manager understand customer service. I appreciate them working with me on the warrenty of my vehicle. Ron also educated me on the services the service dept can conduct for my vehicle. I will now bring my truck for services in the future. Karena did a great job with customer service. Thanks for the great service More

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Service Oil changes can sometimes just wear you down. Cameron discussed all steps and made sure my expectations were addressed. Today, I included my Auto Butl Oil changes can sometimes just wear you down. Cameron discussed all steps and made sure my expectations were addressed. Today, I included my Auto Butler which meant the time was going to be extended, so I left. Upon return, Karena was so helpful and genuine in her concern about getting me back to my vehicle. GREAT Job Karena & Cameron and Great Job Five Star Ford! More

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Service Great service experience at Five Start Ford yesterday. Service adviser Alan got the car back when he promised and kept me up to date during the day. Great service experience at Five Start Ford yesterday. Service adviser Alan got the car back when he promised and kept me up to date during the day. At checkout I had a coupon for a $10 mail in rebate. Found out it had expired but Karena gave me the discount at the window! A very pleasant service experience. More

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Purchased New Tires for my Hyundai Sonata I purchased new tires for my 2011 Hyundai Sonata. Karena Favela and Brandon in the Service Department took great care of me and made certain that I l I purchased new tires for my 2011 Hyundai Sonata. Karena Favela and Brandon in the Service Department took great care of me and made certain that I left satisfied. I was originally quoted a higher price for a set of 4 Hankook Optimo H431 tires, but when I mentioned to Brandon that I had found the same tires for a cheaper price at Pep Boys and he agreed to a price-match. Karena closed out the deal, making me feel like a valued and appreciated customer. I will be taking my 2007 Ford Explorer there for service in next week. More

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Had car serviced Karena - was very friendly and quick to process my car pick up after seervice. She helped process my coupon for refund. It was great to get quick Karena - was very friendly and quick to process my car pick up after seervice. She helped process my coupon for refund. It was great to get quick service as we never have enough time... More

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