"It was easy"
2 1/2 hours after I walked in I drove out with a new Explorer. Eddie Laguana was tremendous. He listened to what I wanted and made it happen.
"An excellent new vehicle experience"
Eddie was extremely helpful in setting up my test drive and showing me precisely what I was looking for. I'm very thorough in my background research and therefore very specific in what I'm looking for in a vehicle. Eddie was excellent in providing and helping with everything that I needed without getting bogged down in unnecessary issues. He listened well and we were able to reach a mutual deal quickly. Likewise David was easy to deal with on the closing paperwork. It was a cash deal through another financing entity, and while he explained all my options, he didn't drag out the process and made it smooth and efficient.
Bottom line, I enjoyed doing business with both Eddie and David specifically, and Five Star Ford in general.
We had an amazing experience starting with Eddy (sales). He was attentive to our needs and did his best to help us find our dreamed car. He is very knowledgeable and patient enough to show us all the great features our different options had. We were coming from a non so wonderful experience at Westway Ford and Eddy exceeded our expectations. He will also take you to the right person on financing so your experience is 100% smooth from beginning to end. I would highly recommend him as your sales buddy and overall the entire place if you want to be really taken care of. ;) David MIT on financing was also very sweet and helpful. He had all the information ready, no bumps on the road or hidden charges. Very pleased with my experience.
"Great Awesome Excellent "
Very good service, nice people
Eddie Laguana is the best, he should get a promotion
Sam Limo is great to work with as well
Thank you five star ford
- John from Cisco
I have purchased 3 new vehicles from this dealership and two from Eddie Laguana. Eddie and the team provided a great experience, highly competitive price and rapid turnaround....no gimmicks.
"He's not just the Finance Manager"
Tut was the ONLY person on a rainy day that was willing to help me find out some information on a 2017 F250 on the lot. Not a single sales guy (or the other finance guys he was near stepped up). His personality is very energetic and personable. He got my sense of humor and played along. If I HAD to go through Ford for financing, I have a feeling he would have made my experience the BEST I'd ever had. He was sad that I brought my own NFCU check and I was sad I didn't get to close with him (David was cool but not Tut cool).
Eddie - Made my negotiations pretty painless and was quick to ensure I had first dibs on the truck I was considering; Only other thing I wish I'd gotten would have have gotten my Military appreciation or Ford Loyalty $$ on this deal.
Jimmie - SYNC guru that even I stumped (LOL)
Ezra - You were the one guy that I felt I could talk to about issues in the past, and you're going to be my "Go-to Guy" from now on!!
If you have the pleasure of working with ANY of these guys, they will treat you right - tell them Slink sent you.
"Second Ford Puchase and again a great experience."
- Satisfied Keller AA'er
This is the second Ford Fusion purchase I have made at this dealership. I was originally referred to Eddie Laguana by a co worker of mine who although at that time did not purchase a vehicle herself back in 2012 she told me that at Five Star she did not the pressure to do a sale like on other dealerships. I knew what she meant when I dealt with Eddie to purchase my 2012 Ford Fusion SEL.
Six years later I decided to trade in my 2012 Ford Fusion for a 2018 Ford Fusion Platinum. I called Eddie after letting him know the vehicle that I wanted was in another dealership, he arranged to have it available within three days at Five Star North Richland Hills which is very convenient for me as is the closest Ford dealership form where I live. I look forward to dealaing with Eddie again very soon.
I also want to give a shout out to Sam O'Reggio and the aftermarket department who added the extras that I wanted on both cars back in 2012 and again now in both a timely and quickly fashion..
I have used Five Star for two car purchases and all service on those vehicles. I am very please with the purchase experience and the personnel with whom I have dealt. Specifically and most recently, I purchased a new 2018 Ford Explorer from Eddie Laguana as the sales rep and Tut Edwards as the Finance Manager. Both should be commended for their professionalism and willingness to listen to my wants and needs. I am continually served by MY service advisor, Abby Peal. Thank you for being so wonderful, Abby! ...a very satisfied customer here!
"DEFINITELY RECOMMEND! "
We already knew what we were looking for and Eddie went above and beyond to make sure we were satisfied! He made the process super easy for us and we couldn't be happier! Also David thank you for explaining everything in detail for us.
"Look For A New Car"
Great experience with Eddie, like always very friendly, professional. He is a good guy. Eddie helped my wife and I to get the best deal for a brand new car. Eddie's the man.