"Second Ford Puchase and again a great experience."
- Satisfied Keller AA'er
This is the second Ford Fusion purchase I have made at this dealership. I was originally referred to Eddie Laguana by a co worker of mine who although at that time did not purchase a vehicle herself back in 2012 she told me that at Five Star she did not the pressure to do a sale like on other dealerships. I knew what she meant when I dealt with Eddie to purchase my 2012 Ford Fusion SEL.
Six years later I decided to trade in my 2012 Ford Fusion for a 2018 Ford Fusion Platinum. I called Eddie after letting him know the vehicle that I wanted was in another dealership, he arranged to have it available within three days at Five Star North Richland Hills which is very convenient for me as is the closest Ford dealership form where I live. I look forward to dealaing with Eddie again very soon.
I also want to give a shout out to Sam O'Reggio and the aftermarket department who added the extras that I wanted on both cars back in 2012 and again now in both a timely and quickly fashion..
I have used Five Star for two car purchases and all service on those vehicles. I am very please with the purchase experience and the personnel with whom I have dealt. Specifically and most recently, I purchased a new 2018 Ford Explorer from Eddie Laguana as the sales rep and Tut Edwards as the Finance Manager. Both should be commended for their professionalism and willingness to listen to my wants and needs. I am continually served by MY service advisor, Abby Peal. Thank you for being so wonderful, Abby! ...a very satisfied customer here!
"DEFINITELY RECOMMEND! "
We already knew what we were looking for and Eddie went above and beyond to make sure we were satisfied! He made the process super easy for us and we couldn't be happier! Also David thank you for explaining everything in detail for us.
"Look For A New Car"
Great experience with Eddie, like always very friendly, professional. He is a good guy. Eddie helped my wife and I to get the best deal for a brand new car. Eddie's the man.
"He treated us like family "
- Trejo,Yadira 1983
we like how they explained and what suits for us and gives us what we like of the Vehicle and fits too our budget it was friendly fast and explainable
"Excellent service and a new friend! "
First and foremost, this was the most enjoyable and well-handled buying experience I have ever had! We originally visited the dealership to look at a Ford Mustang GT. While waiting for negotiation on pricing and preparation of paperwork, we decided to walk the lot and check out some other vehicles to waste time. We stumbled upon a non-Ford SUV that we had recently been looking at to purchase as my new vehicle! I was stunned to see it on their lot as a trade in! I fell in love with the vehicle and we took it for a test drive right away. Sold! By the end of the week, we had purchased not one, but TWO vehicles from the awesome guys at Five Star Ford. They shared in the excitement for both of us to get new vehicles AND handled the two processes simultaneously with ease. We purchased one Ford and one Chevrolet. Sure, they are loyal to their brand - Ford- but these guys are more loyal to their customers and providing great service when purchasing a new vehicle of ANY make or model.
We worked closely with Eddie and Jim. I would strongly suggest working with either of these two when looking into a new vehicle. They are super helpful, kind, and conversational. We left with a couple of new friends in the car buying business!
"Purchased a 2017 Ford F-150 Platinum"
- Carl Braun
David Hill, Michael Huntzinger and Eddie Laguana were very friendly, helpful and professional. They explained everything is plain words & made the buying experience a positive one. Eddie was very patient with my wife and I and demonstrated the truck's features in a thorough manner.
"I just bought my 4th Ford Edge from this dealership"
- Becky Talley
This is my absolute GO TO dealership. I am treated professionally and like family. I believe everyone went way above and beyond to help me get the car that I wanted. Eddie Laguana is so professional and made me very comfortable with my decision. It was a super easy experience!!!
"Best Buying Experience"
- Erin K Ortman
This was the first time I have purchased a vehicle since 2008. My sales person, Eddie Laguana, was incredible from start to finish. He listened to exactly what I wanted and got me the perfect vehicle for my family. All of the staff treated me with such kindness and were all so helpful. We will continue to buy our cars from Five Star NRH!
Other Employees Tagged:
William Green - He gets 5 stars as well
"Excellent customer service"
Working with Eddie and Shawn was a great experience. I received a great offer on my trade in and purchased a nice certified pre-owned for a very affordable price. I will definitely come back here for my next car!