Kari Bratton
Kari Bratton at Subaru of Little Rock

Kari Bratton | Page 4

Service Advisor

Subaru of Little Rock

12121 Colonel Glenn Road
Little Rock , AR 72210

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4.7
91 Reviews
4.7

91 Reviews

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91 Reviews of Kari Bratton

January 01, 2026

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Employee Rating

Kind service from beginning to completion of job. The worst part each time service there is cashier check out always slow and distracted experience there. More

by BrewCrewMom
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Recommend Dealer
Yes
Jan 06, 2026

Subaru of Little Rock responded

We are very happy to have provided you with such a positive experience! At Subaru of Little Rock we strive to treat every customer with love and respect at every interaction, your kind words are validation that our team understands the mission! We are always here to help. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

December 25, 2025

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The service at LR Subaru is wonderful! I really appreciate a clean car after an oil change! Everyone we’ve ever worked with has been eager to take good care of us! More

by gingercwade
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 25, 2025

Subaru of Little Rock responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Subaru of Little Rock! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

December 24, 2025

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Employee Rating

Showed up with out an appointment with a nail in my tire. They got me in and back on the road quickly. More

by MHJONES2
Recommend Dealer
Yes
Dec 24, 2025

Subaru of Little Rock responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

December 21, 2025

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Alex was amazing. He got us in and out quickly! We live far away so that helped us be able to get back home on time. More

by trishajeanmcdaniel
Service Price Transparency
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Recommend Dealer
Yes
Dec 22, 2025

Subaru of Little Rock responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Subaru of Little Rock, we look forward to having you as a valued customer for many years to come! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

November 25, 2025

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I loved how they sent you a video of your oil change and how you can see your inspection results digitally. More

by RICK_FOUNTAIN
Service Price Transparency
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Recommend Dealer
Yes
Jan 08, 2026

Subaru of Little Rock responded

Thank you, Rick, for sharing about your experience with Subaru of Little Rock. We appreciate your business and hope to see you again soon! Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

November 24, 2025

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Came in with an electrical draw issue. Supposedly the new battery was good to “operate within Subaru’s standard” but I’m taking back with the new dead battery less than a week later. More

by AARONBURDINE
Service Price Transparency
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Recommend Dealer
No
Nov 25, 2025

Subaru of Little Rock responded

Thank you for bringing this to our attention, Aaron, and I'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send me a message with your contact information so that we can reach out. We'd love the opportunity to get more details to see if we can turn this situation around for you. Landon Montgomery General Manager 501-503-5454 lmontgomery@winrockautomotive.com

November 21, 2025

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Superb service especially the video of the underside of my car! It was greatly appreciated. More

by CARLA.LOURAY
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Recommend Dealer
Yes
Nov 22, 2025

Subaru of Little Rock responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Subaru of Little Rock, we look forward to having you as a valued customer for many years to come! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

November 20, 2025

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Employee Rating

A little disappointed that after spending $480 you didn’t wash the car. Didn’t adjust air pressure after rotating the tires. More

by mkwagaman
Service Price Transparency
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Recommend Dealer
Yes
Nov 20, 2025

Subaru of Little Rock responded

Thank you Michael for your input. I attempted to reach out to you by phone earlier and left you a message. I sincerely apologize that we didn't finish you job correctly. When things like this happen, I want to know about it, so thank you. I want you to know that we appreciate your business sir. When we make a mistake, I want to make it right. Feel free to reach out to me by phone or email, I would like to do whatever we can get your car cleaned up and tire pressure adjusted for you. Service Reviews: Burt Prickett Client Relations 501-503-5454 bprickett@winrockautomotive.com

Nov 20, 2025

Subaru of Little Rock responded

Thank you for returning my call Michael. It was a pleasure speaking with you. Glad we were able to come to an understanding and also discuss past visits. If you need assistance again in the future with your Outback, I hope you will consider giving us the opportunity to serve you and earn your business again. Burt Prickett Client Relations 501-503-5454 bprickett@winrockautomotive.com

November 11, 2025

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I called the main number twice and was put on hold until I gave up after about 5 minutes, More

by Herb68299
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Recommend Dealer
Yes
Nov 11, 2025

Subaru of Little Rock responded

Thank you for providing this feedback, and we apologize for the communication issues you experienced. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to me so that we can speak directly, I'd love to address your concerns in detail. Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

October 29, 2025

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Employee Rating

I was there getting my first oil change in my Crosstek. Kari checked me in and was very personable and answered all of my questions with respect. The waiting area was comfortable and large enough that you More

by sheribdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2025

Subaru of Little Rock responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Subaru of Little Rock to be a positive one. Please don't hesitate to reach out if you need anything else. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

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