Kari Bratton
Kari Bratton at Subaru of Little Rock

Kari Bratton | Page 4

Service Advisor

Subaru of Little Rock

12121 Colonel Glenn Road
Little Rock , AR 72210

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4.7
86 Reviews
4.7

86 Reviews

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86 Reviews of Kari Bratton

November 24, 2025

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Came in with an electrical draw issue. Supposedly the new battery was good to “operate within Subaru’s standard” but I’m taking back with the new dead battery less than a week later. More

by AARONBURDINE
Service Price Transparency
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Recommend Dealer
No
Nov 25, 2025

Subaru of Little Rock responded

Thank you for bringing this to our attention, Aaron, and I'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send me a message with your contact information so that we can reach out. We'd love the opportunity to get more details to see if we can turn this situation around for you. Landon Montgomery General Manager 501-503-5454 lmontgomery@winrockautomotive.com

Nov 28, 2025

Subaru of Little Rock responded

Thank you for bringing this to our attention, Aaron, and I'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send me a message with your contact information so that we can reach out. We'd love the opportunity to get more details to see if we can turn this situation around for you. Landon Montgomery General Manager 501-503-5454 lmontgomery@winrockautomotive.com

November 21, 2025

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Superb service especially the video of the underside of my car! It was greatly appreciated. More

by CARLA.LOURAY
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Recommend Dealer
Yes
Nov 22, 2025

Subaru of Little Rock responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Subaru of Little Rock, we look forward to having you as a valued customer for many years to come! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

November 20, 2025

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A little disappointed that after spending $480 you didn’t wash the car. Didn’t adjust air pressure after rotating the tires. More

by mkwagaman
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Recommend Dealer
Yes
Nov 20, 2025

Subaru of Little Rock responded

Thank you Michael for your input. I attempted to reach out to you by phone earlier and left you a message. I sincerely apologize that we didn't finish you job correctly. When things like this happen, I want to know about it, so thank you. I want you to know that we appreciate your business sir. When we make a mistake, I want to make it right. Feel free to reach out to me by phone or email, I would like to do whatever we can get your car cleaned up and tire pressure adjusted for you. Service Reviews: Burt Prickett Client Relations 501-503-5454 bprickett@winrockautomotive.com

Nov 20, 2025

Subaru of Little Rock responded

Thank you for returning my call Michael. It was a pleasure speaking with you. Glad we were able to come to an understanding and also discuss past visits. If you need assistance again in the future with your Outback, I hope you will consider giving us the opportunity to serve you and earn your business again. Burt Prickett Client Relations 501-503-5454 bprickett@winrockautomotive.com

November 11, 2025

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I called the main number twice and was put on hold until I gave up after about 5 minutes, More

by Herb68299
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Recommend Dealer
Yes
Nov 11, 2025

Subaru of Little Rock responded

Thank you for providing this feedback, and we apologize for the communication issues you experienced. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to me so that we can speak directly, I'd love to address your concerns in detail. Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

October 29, 2025

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I was there getting my first oil change in my Crosstek. Kari checked me in and was very personable and answered all of my questions with respect. The waiting area was comfortable and large enough that you More

by sheribdave
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Recommend Dealer
Yes
Oct 29, 2025

Subaru of Little Rock responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Subaru of Little Rock to be a positive one. Please don't hesitate to reach out if you need anything else. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

October 24, 2025

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They are honest about repairs and offer decent prices. My only complaint is that they charge a 3% fee for paying with a credit card. More

by gdundee
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Recommend Dealer
Yes
Oct 24, 2025

Subaru of Little Rock responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

October 15, 2025

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Kari was very knowledgeable and friendly. Even when I decided to just trade it in for a new car! More

by TRACY.S.SUTHERLAND
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Recommend Dealer
Yes
Oct 16, 2025

Subaru of Little Rock responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

October 14, 2025

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Great service as always. I will always have my Subaru serviced here. Will definitely recommend to others. More

by sutton19780
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Recommend Dealer
Yes
Oct 14, 2025

Subaru of Little Rock responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Subaru of Little Rock. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

October 03, 2025

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Great experience all the way around. They were friendly, courteous and respectful. The waiting area was clean and comfortable. The refreshments were outstanding as well. More

by bam8
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Recommend Dealer
Yes
Oct 03, 2025

Subaru of Little Rock responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Subaru of Little Rock! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

September 29, 2025

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Kari is really nice and helpful! I like how she helps me when I have questions and is generally prompt to answer. More

by ashcat.louton
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Recommend Dealer
Yes
Sep 29, 2025

Subaru of Little Rock responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Subaru of Little Rock. We look forward to having you as one of our valued customers for many more years to come! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

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